"Room was quite large, newly furnished, and smelled clean and fresh. The breakfast was fairly sizable, but basically the same thing every day, the swimming pool was great, very clean amenities."
"Our room had a damp smell, the manager said it’s the flooring and advised us not to open the balcony doors. Moved to another room, it smelt the same. The hotel needs modernising. I didn’t enjoy my stay at all. The reception team (one in particular) did as much as they could to help."
"I have to say that my experience was disappointing and falls well below what I have come to expect from the Shangri-La brand.
Your published check-in time is 3:00 pm. We arrived at approximately 3:45 pm, yet our room was still not ready. We were then offered alternative rooms, only to be advised that those were not ready either. To make matters worse, the member of staff handling our check-in appeared inexperienced and seemed to find the situation amusing, which only added to our...
"Great location. Everything is just a Grab away. Spectacular ocean views from our room. Outstanding breakfast and staff, thanks Raj. See you when we return to wonderful Penang."
"Once again our stay was very enjoyable. The staff in the restaurant are so friendly and assist in any way possible. The pool attendant was exceptional, bringing our towels down personally and setting them out for us.
Everything is well maintained and our room overlooked the Straits of Malacca.
We shall return."
"We had a terrific time at Lost Paradise. Staff were friendly and welcoming, and gave us a complimentary room upgrade upon our arrival. It is a vibrant tropical property and we loved watching birds and monkeys on our private patio. Great breakfasts at Biru Biru."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.