I booked this hotel for my wedding night, reserving a corner room with a hot tub, which was advertised as a suite. I informed Expedia that it was my wedding night. Upon arrival, I was 'upgraded' to a family suite with two bathrooms and two rooms, but no hot tub. Additionally, both phones in the room were non-functional. I had to approach the manager in my wedding dress to request a room change, only to be informed that they were fully booked. I did not request an upgrade and found this situation outrageous.
To make matters worse, the mini-fridge didn't cool properly, and the air conditioning was set to 65 degrees Fahrenheit but felt more like 72 degrees. The room was excessively noisy, with sounds of honking and birds audible from inside. There was a shower on the terrace, which seemed promising, but unfortunately, the view was obstructed by a neighboring building, leaving us exposed to onlookers. The hotel agreed to refund the second night, but only after I contacted Expedia and requested they intervene. Despite assurances, I am yet to receive any communication regarding the refund.
Considering the multitude of issues we encountered, I believe we are entitled to a refund for both nights. This experience significantly marred our wedding night, and I intend to share my disappointment with anyone considering a visit to Miami. I am deeply upset by the overall treatment and lack of resolution to these issues."