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Sofitel Mexico City Reforma

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Primary image
Indoor pool, open 11:00 AM to 8:00 PM, sun loungers
Indoor pool, open 11:00 AM to 8:00 PM, sun loungers
Indoor pool, open 11:00 AM to 8:00 PM, sun loungers
1 bedroom, premium bedding, minibar, in-room safe

Overview of Sofitel Mexico City Reforma

VIP Access
UNESCO Sustainable Travel Pledge

Sofitel Mexico City Reforma

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
297 Avenue Paseo de la Reforma, Mexico City, CDMX, 6500

Explore the area

  • Popular LocationU.S. Embassy2 min walk
  • Popular LocationThe Angel of Independence Monument3 min walk
  • Popular LocationChapultepec Park17 min walk
  • AirportMexico City (MEX-Mexico City Intl.)29 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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About this area

Mexico City

Sofitel Mexico City Reforma is located in Cuauhtemoc, a neighborhood in Mexico City, and is near a metro station. Notable landmarks in the area include The Angel of Independence Monument and Castillo de Chapultepec, and travelers wishing to experience a bit of culture can try Palacio de Bellas Artes. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Foro Sol.
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Map

What's nearby

  • U.S. Embassy - 2 min walk
  • The Angel of Independence Monument - 3 min walk
  • Reforma 222 - 6 min walk
  • Glorieta de Insurgentes - 9 min walk
  • Chapultepec Park - 17 min walk

Getting around

  • Mexico City Buenavista Station - 4 min drive
  • Sevilla Station - 15 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

About this property

Sofitel Mexico City Reforma

Luxury Mexico City hotel in Cuauhtemoc, walk to The Angel of Independence Monument
2 restaurants, an indoor pool, and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, valet parking, and massage/treatment rooms are onsite.
Sofitel Mexico City Reforma offers 275 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and designer toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 11 per night; includes in/out privileges)
  • Electric car charging station on site

Food and drink

  • Continental breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 29 for adults and USD 14.5 for children
  • 2 restaurants
  • 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • BALTA
  • Bajel
  • Cityzen
  • Lobby Bar
  • Free House

Things to do

  • Concerts/live shows
  • Fitness center
  • Indoor pool
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Supervised childcare (surcharge)

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Turndown service

Business services

  • Conference space (3229 square feet)
  • Meeting room

Outdoors

  • Pool sun loungers

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Towels

Entertainment

  • LED TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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See similar properties

Mexico City
Mexico City
Cuauhtemoc
Cuauhtemoc
Business friendly
Business friendly
5 star
5 star
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 42 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: USD 29 for adults and USD 14.5 for children (approximately)
  • Valet parking fee: USD 11 per night (in/out privileges)
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 11:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sofitel Mexico City Reforma Opening September 2019 Hotel
Sofitel Opening September 2019 Hotel
Sofitel Mexico City Reforma Opening September 2019
Sofitel Opening September 2019
Hotel Sofitel Mexico City Reforma (Opening September 2019)
Sofitel Mexico City Reforma (Opening September 2019) Mexico City
Sofitel Opening September 2019
Sofitel Mexico City Reforma Hotel
Sofitel Mexico City Reforma Mexico City
Sofitel Mexico City Reforma Hotel Mexico City
Sofitel Mexico City Reforma (Opening October 2019)
Sofitel Mexico City Reforma (Opening November 2019)

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 296 out of 336 reviews
5 - Excellent 88%
Rating 4 - Good. 24 out of 336 reviews
4 - Good 7%
Rating 3 - Okay. 11 out of 336 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 336 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 336 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

4.8/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here. Wonderful experience. I will be back for sure!
Stayed 1 night in Aug 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The people are super attentive. Fresh flowers brighten your day. Great location. Two things I would have loved. Brighter lighting and after the first of my four nights’ stay, they replaced all my glass water bottles with plastic ones. It’s a fancy place. Let me at least drink the fancy water. Best part? Bluetooth sound throughout the whole room. You can be dancing in the shower…..
Stayed 4 nights in Aug 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge service was amazing. Well real the entire staff went above and beyond. It is a great place to stay. I will return.
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the check in process, it was smooth and friendly stuff. Great view from my room and the pool is amazing. We had the pool for ourselves during the day .
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was amazing also terrace bar
Stayed 5 nights in Jun 2022