Summary: the hotel is nice, but the service was terrible.
Arrived and the bellman helped with luggage, that was a nice touch. At first everything seemed good but then one by one things got worse.
I asked at the hotel restaurant for change for a 500 peso bill so I could tip the doorman for helping with the luggage. He was extremely rude and said NO. Not even in a polite way, just a rude. I believe it was the manager.
Then at check in the staff was nice but one policy you should know is that check in is at FOUR 4pm!! and check out is at 11am! VERY inconvenient when you are transferring from another hotel.
Now it got bad. We checked in and left for a bit. When we came back we noticed the window shades were closed and it was dark in the room. We left them open. We asked the front desk and they paused then said "Oh, we provide courtesies like this to our guests." but it was like he invented that on the spot.
We did NOT give any authorization to enter our room without notice. We were not told about "courtesies" like this during check-in.It was very suspicious that someone went into our room without asking us after we already unpacked. The pillows are unusable. They are so big that we could not lay our heads on them comfortably.When I asked for others, they had none. lastly I left my electronic toothbrush in the bathroom after check out. When I called to ask for them to hold it for me , they said they didnt have it. I know i left it. It just dissapeared.. do not trust Onto.
Daniel
於 2025 年 5 月住了 1 晚
10/10
This brand new hotel is in the center of Roma Norte, easily walkable to popular cafes, restaurants and boutique shops. The hotel room itself is beautiful, the room is spacious with all kitchenware needed, the bed is super comfortable and AC works perfectly (most airbnbs have no AC). I would stay here again.
Katherine
於 2025 年 5 月住了 3 晚
10/10
Mai-Huong
於 2025 年 5 月住了 4 晚
10/10
Nuestra habitación (terraza interna) estuvo muy agradable y silenciosa, el personal muy amable desde antes de llegar contestó a mis preguntas y pudieron tener lista la habitación antes de la hora del check-in. También resguardaron nuestras pertenencias el último día para que pudiéramos seguir disfrutando de la colonia Roma. Se tiene a distancia cambiable restaurantes y cafeterías. Tuvimos una excelente estancia.
Mariana
於 2025 年 5 月住了 2 晚
10/10
Victor
於 2025 年 5 月住了 4 晚
10/10
The hotel felt new and the pictures are as listed on the site! The staff was super nice and the hotel felt extremely well located. Tons of restaurants, bars, and shopping within walking distance
Would recommend to a friend!
Aileen
於 2025 年 4 月住了 7 晚
10/10
JONATHAN
於 2025 年 5 月住了 7 晚
10/10
Incredible area near so many dining options and walkable distance to all of the prime locations
Alnardo
於 2025 年 4 月住了 6 晚
10/10
Darienne
於 2025 年 4 月住了 1 晚
10/10
Amazing experience at this hotel and would definitely stay again. The room was beautiful, spacious and comfortable and had a very generous amount of storage. We also really looked forward to the fresh pastries and coffee each morning on the rooftop.
Vikram
於 2025 年 4 月住了 3 晚
10/10
Great place to stay! Very beautiful room and garden rooftop. There was an issue with water, but hotel was very accommodating and helpful.
Hinnah
於 2025 年 3 月住了 6 晚
4/10
Mariana
於 2025 年 3 月住了 1 晚
4/10
El hotel muy bonito y gran diseño, desafortunadamente una experiencia de servicio muy desagradable.
Mariana
於 2025 年 3 月住了 2 晚
10/10
It was a pleasure staying at Onto. From being welcomed by the staff to being taken care of. The facility was very beautiful and aesthetically pleasing. The rooms were comfortable and clean, you can still smell the new scent. The rooftop was amazing. The area has so many options to eat, everything was walking distance. This place is totally recommended and will definitely come back for future trips to CDMX.
Dina
於 2025 年 3 月住了 3 晚
8/10
Beautiful property but seems to be experiencing some teething issues. Our AC was leaking and it took 2 tries to fix. There was one night where there was a lot of noise from the pipes. We had the terrace apartment which looks like a private garden but we could not enjoy because of mosquitoes. Our room was below street level so you hear the city but it feels very private. I did not notice any noise at night. We seem to have been unlucky with the restaurant next to the lobby. I saw it open in the morning only.
I was hoping for a hotel that would have a bar to grab a drink from after a day out or before dinner, which happened to be 5 pm for us. But the restaurant was no longer open and the roof bar service didn’t start till 6 pm. I think if I had been able to stock up our room with drinks and snacks I would have enjoyed the property more, but as it was, the options on hand were kind of limited. I would recommend the hotel to others but recommend buying some refreshments to enjoy the vibe of the beautifully decorated rooms. The location is also excellent.
Allyson
於 2025 年 3 月住了 2 晚
10/10
Luis
於 2025 年 3 月住了 3 晚
10/10
Vorathep
於 2025 年 3 月住了 2 晚
10/10
真實旅客
於 2025 年 2 月住了 1 晚
10/10
Andrew
於 2025 年 2 月住了 6 晚
10/10
Extraordinario! Atención, ubicación, arquitectura, comodidad y diseño único!!! 10/10
jose
於 2025 年 2 月住了 1 晚
10/10
Alexa Experience Manager was the best !!!! 5 ⭐️
And Lorenzo at Front desk awesome