As a loyal customer with Expedia, I had never experienced something wrong with my bookings. Every time, the check in process was very smooth until this time. The person in the counter just check the mail from my phone and without checking his computer said that the booking was not available. That, I was free to cancel or do wherever worked for me with Expedia but it has nothing to do there at their property. I proceeded to explain that I got the email confirmation and paid in advance. He left me there for 10 minutes standing just to come back and without an apology just throwing at me the key and the little paper that contained the WiFi information. I proceed to book this hotel because a) I was flying for more than 13 hours and barely able to sleep 2) because of the convenience that this hotel was located in T2. I don’t visualize myself stopping at this hotel again, but they should work on their empathy and kindness. And an advices for the front desk staff, if you don’t like to work with people, if you lack in customer service skills, you should be able to trade areas then. Don’t work on an area where you feel miserable and made the customer feel like a burden or charity. We, as customers paid good money just for a night in this hotel…be mindful!.