The hotel is beautiful. Super-clean, wide open spaces with lovely decor (love the marble everywhere), and art is all around the hotel.
Every person we interacted with was cheerful and helpful. They treat every guest as if they are a VIP and they make every effort to create an excellent experience at the hotel and spa. From the moment we arrived each person was pleasant and incredibly helpful.
The concierges worked with me for a week before our arrival in helping me to arrange a golf outing for my husband, and to make sure there were some special things in our suite when we arrived. Jose, Javier, and Hugo were on top of everything we asked about, and efficiently made numerous arrangements, contacting the appropriate people. Everything flowed smoothly, even when a slight mishap occurred with a driver. A new driver arrived within minutes. The concierges repeatedly helped us with things that a concierge in the US would never do. More than once they personally escorted us to places in the hotel to make sure we were where we needed to be, and got what we needed. Everything at the Marquis Reforma goes like clockwork--smooth, simple, efficient.
Our suite was beautiful, and wow--what a view! The bed was so comfortable; the pillows were so good I want to buy some. Jetted tub in our bathroom was superior. The spa was incredible--the best massage I've ever had. We loved our visit--we're already planning our next stay. Outstanding in every way--we highly recommend.
