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JW Marriott Hotel Mexico City

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Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Presidential Suite, 1 Bedroom, Top Floor, Executive Level Access | Premium bedding, down comforters, pillowtop beds, minibar
Master Suite, 1 King Bed, High Floor, City View | Premium bedding, down comforters, pillowtop beds, minibar

Overview of JW Marriott Hotel Mexico City

JW Marriott Hotel Mexico City

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Andres Bello No 29, Mexico City, 11560

Explore the area

  • Popular LocationPaseo de la Reforma3 min walk
  • Popular LocationChapultepec Park3 min walk
  • Popular LocationAuditorio Nacional4 min walk
  • AirportMexico City (MEX-Mexico City Intl.)40 min drive

Choose dates to view prices

About this area

Mexico City

JW Marriott Hotel Mexico City is located in Polanco, a neighborhood in Mexico City, and is in the entertainment district and near the boardwalk. Paseo de la Reforma and Diana the Huntress Fountain are local landmarks, and the area's natural beauty can be seen at Chapultepec Park and Mexico Park. Parque Zoologico de Chapultepec and Acuario Inbursa are also worth visiting.
Visit our Mexico City travel guideOpens in a new window
Map

What's nearby

  • Paseo de la Reforma - 3 min walk
  • Chapultepec Park - 3 min walk
  • Auditorio Nacional - 4 min walk
  • Avenida Presidente Masaryk - 6 min walk
  • Parque Zoologico de Chapultepec - 6 min walk

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Buenavista Station - 8 min drive
  • Benito Juarez International Airport (MEX) - 40 min drive

About this property

JW Marriott Hotel Mexico City

Luxury Mexico City hotel in Polanco, walk to Paseo de la Reforma
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
JW Marriott Hotel Mexico City offers 312 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per day)
  • Valet parking on site (USD 17 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 25 for adults and USD 14 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Xanat
  • Lobby Bar

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (3454 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • iPod dock
  • Netflix
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - noon
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 25 for adults and USD 14 for children (approximately)
  • Fee for in-room wireless Internet: USD 20 per day (rates may vary)
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 17 per day
  • Pet fee: USD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Parking height restrictions apply

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
Jw Marriott Mexico City
JW Marriott Hotel Mexico City Hotel
JW Marriott Hotel Mexico City Mexico City
JW Marriott Hotel Mexico City Hotel Mexico City

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 762 out of 1001 reviews
5 - Excellent 76%
Rating 4 - Good. 173 out of 1001 reviews
4 - Good 17%
Rating 3 - Okay. 44 out of 1001 reviews
3 - Okay 4%
Rating 2 - Poor. 15 out of 1001 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 1001 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great food Impecable servíce
Stayed 3 nights in Aug 2022

5/5 Excellent

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, the whole staff is always friendly and helpful. The location is very convenient in between Chapultepec Park and Campos Eliseos / Masaryk area. Everything is in walking distance.
Stayed 8 nights in Jul 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service
Very helpful staff. Great restaurant on site, breakfast buffet is expensive but worth it. Concierge, housekeeping, etc were all first rate. Pool and view are awesome. Location is perfect, very safe area. I would definitely stay here again.
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great concierge and great area
Stayed 4 nights in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. Solo que nos encontramos una cucaracha en el baño de la habitacion
Stayed 4 nights in May 2022