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Reviews of JW Marriott Hotel Mexico City Polanco

5 out of 5
JW Marriott Hotel Mexico City Polanco
Andres Bello No 29, Mexico City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1000 reviews" "
Rating 8 - Good. 166 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Susana, CHARLOTTE

Liked: Staff & service, property conditions & facilities
The cost for the benefit is not justified. There are hotels adjacent that give the same level of service for about half the price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location with a lot of dining options.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ruta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would definitely stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful! The hotel rooms are comfortable and really nice. The staff is great! Food is a bit pricey but delicious
Stayed 5 nights in Mar 2024

10/10 Excellent

Ergun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome experience in this hotel and the area.
Stayed 6 nights in Mar 2024

8/10 Good

Jose

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

girgor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

girgor

Liked: Amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024

10/10 Excellent

ramiro perez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Nov 2023

10/10 Excellent

julieana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice
Stayed 2 nights in Feb 2024

6/10 Okay

Ronald, Long Beach

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked a corner suite and was given a suite that was on the top floor but (2619) that only had a partial view of the park and a lot of other rooftops. Property was under renovation and it was embarrassing for work or social contacts. Boarded up from street view. I’ve stayed there and have recommended the property to friends. But….
Stayed 11 nights in Feb 2024

10/10 Excellent

Marvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with this hotel from the location to the very helpful staff. We met with the Concierge on the first morning we were there to review a couple of items we had booked through them via email prior to arriving. We had booked a pyramid tour on the Monday and the Concierge suggested we move it to Monday when the museums are closed, this is something we didn’t know until we arrived in Mexico City and it opened up Sunday for us when we went to Constitution Square and the Historical Area which was an awesome day! The room we first got was a great layout and had all the amenities we could need, but, there was noise coming from below that disturbed my sleep. After the second night of this happening, I mentioned it to the Room Service Server and before I knew it, I received a call from Front Desk offering for us to move rooms to avoid any noise. We moved and it was great, similar layout and it was quiet! I was very impressed with the attention to detail and friendliness of the employees. We will return!
Stayed 4 nights in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Vasiliki

Stayed 1 night in Jan 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine modern hotel.
Fine hotel In upmarket Polanco. Very safe area with lots of restaurants museums and galleries.
Stayed 8 nights in Dec 2023

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felix

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing experience!
Everything was excellent, including friendly hotel stuff that makes our stay so pleasant. We are really happy with our choice!
Stayed 4 nights in Dec 2023

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option to be safe and close to restaurants bars and walking day and night life

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service
Disco all night noise. construction in lobby. no coffee in room
Stayed 5 nights in Nov 2023

8/10 Good

Roberto

Stayed 3 nights in Nov 2023

2/10 Terrible

Geoffrey

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked through Expedia for another day stay for family. The hotel should have asked me to re-enter my same credit card information for incidentals for the extended stay. They did not . As a result, the hotel refused to honor or accept my previously stored credit card. The hotel humiliated my family, and demanded that they pay for incidentals.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.
Stayed 7 nights in Oct 2023

10/10 Excellent

Alicia Y

Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. They are remodeling, they should be closed during this portion of the remodel since it affects the access and the lobby area. The Hotel was much better in it's older version, sorry to see it change....
Stayed 2 nights in Sep 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.
Stayed 4 nights in Sep 2023

10/10 Excellent

Indira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Sep 2023

6/10 Okay

Julio

Stayed 2 nights in Sep 2023

10/10 Excellent

Mita

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and big rooms
Stayed 3 nights in Sep 2023

4/10 Poor

Sergio

Traveled with partner
Disliked: Amenities, property conditions & facilities
At time of booking there was no notice informing that the property was undergoing a remodeling. Both the lobby and the restaurant area was closed upon arrival with very inconvenient facilities for guest. Furthermore, the pool and spa area were very limited from what you would expect for a 5 star hotel,
Stayed 2 nights in Sep 2023

8/10 Good

Matthew, Haymarket

Business traveler
Liked: Staff & service, amenities
The property is not ADA friendly. 3 flights of staors to the restaurant, several stairs to get to registration. Other than that the staff, food and rooms were very nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personnel was very professional and welcoming. Helpful. Very nice, clean and good location.
Stayed 6 nights in Aug 2023

10/10 Excellent

CARLOS E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and convenient place
I was in México for a business trip of 4 days. I usually go to a different hotel but wanted to try this one this time. They have their entrance area in remodelation so you will find some noise in that area until november. Nevertheless, there's no noise in the rooms and it didn't bother me at all. Rooms are spacious and very clean. Their service in every area is very good. Edgardo at the restaurant is the best. Always smiley and helping with everything that I needed. Also, very convenient location plenty of restaurants around. Best place in town. I'll be back soon to stay here again.
Stayed 4 nights in Aug 2023

8/10 Good

Kate

Stayed 3 nights in Apr 2023

8/10 Good

Uwe Peter, Lukeville

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 3 nights in Jul 2023

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
The rooms were clean and comfortable. Property is under construction so the facility amenities are limited.
Stayed 5 nights in Jun 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Location, room size and overall facilities although there is construction going which while no noise was heard the back door on the Polanco side is closed which really only adds 1-2 minutes to walking back from Polanco
Stayed 3 nights in Jul 2023

10/10 Excellent

yoligere

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
amazing property
Stayed 3 nights in Jun 2023

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing as usual!
Stayed 2 nights in Jun 2023

10/10 Excellent

Stefano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and great service. Great location in Polanco. There is a lot of construction happening on the first floor so there weren't as many onsite amenities as you'd like. Excited to go back and when it's all done.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lizette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the rooms are clean.
Stayed 4 nights in Jun 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Jun 2023

10/10 Excellent

KAren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, terrific service!
Terrific service, great location, spacious, comfortable and clean rooms. This hotel is currently undergoing renovations and should be even better when complete.
Stayed 4 nights in Jun 2023

8/10 Good

Gabriel, Chula Vista

Stayed 1 night in Jun 2023

10/10 Excellent

Taees

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a very pretty, upscale part of the town. They have a great staff, great good! We really enjoyed our stay at JW Marriott. We definitely recommend this hotel.
Stayed 5 nights in May 2023