2/10 很糟糕
Herica，Dacula
家庭旅遊
2025 年 7 月 5 日
不喜歡：設施服務和住宿環境和硬體
We recently stayed at this hotel, and unfortunately, our experience was not very positive regarding safety and management. During our stay, a glass door broke, which resulted in my child getting injured—he cut his foot and hand. This was very concerning, as I feel this situation could have been prevented and it is not safe for other guests, especially children.
When I reported the incident, the manager’s response was very disappointing. He only agreed to move us to another room after I requested it, but there was no apology or any effort to properly address what had happened. I wasn’t looking for any free compensation, but I did expect the situation to be handled with more care and professionalism.
I am sharing this review to make other guests aware and to hopefully encourage the hotel to improve safety measures and train staff to handle incidents like this more appropriately in the future.
Herica
於 2025 年 6 月住了 2 晚