Check COVID-19 restrictions.

Find out more
See all properties

Hotel Novotel Mexico City Santa Fe

Photo gallery for Hotel Novotel Mexico City Santa Fe

Primary image
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Hotel Novotel Mexico City Santa Fe

UNESCO Sustainable Travel Pledge

Hotel Novotel Mexico City Santa Fe

4.0 star property

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Antonio Dovali Jaime 75, Col. Centro De Cuidad, Mexico City, CDMX, 1210

Explore the area

  • Popular LocationSamara Shops1 min walk
  • Popular LocationParque La Mexicana15 min walk
  • Popular LocationExpo Santa Fe Mexico16 min walk
  • AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)18 min drive

Choose dates to view prices

About this area

Mexico City

Hotel Novotel Mexico City Santa Fe is located in Santa Fe, a neighborhood in Mexico City, and is in a shopping district. Samara Shops and Centro Santa Fe are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque La Mexicana and Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Estadio Azteca.
Visit our Mexico City travel guideOpens in a new window
Map

What's nearby

  • Samara Shops - 1 min walk
  • Parque La Mexicana - 15 min walk
  • Expo Santa Fe Mexico - 16 min walk
  • Centro Santa Fe - 3 min drive
  • Ciudad de los Ninos - 4 min drive

Getting around

  • Observatorio Station - 8 min drive
  • Mexico City Buenavista Station - 15 min drive
  • Benito Juarez International Airport (MEX) - 18 min drive

About this property

Hotel Novotel Mexico City Santa Fe

Eco-friendly Mexico City hotel in Santa Fe, near Samara Shops
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hotel Novotel Mexico City Santa Fe offers 148 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per day)
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee weekdays 6:00 AM–11:00 AM: MXN 250 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • 365

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (1615 square feet)
  • Meeting rooms - 5

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Similar properties

  • View

    AC Hotel by Marriott Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 514 reviews)
  • View
    VIP Access

    Camino Real Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 1,032 reviews)
  • View
    VIP Access

    NH Collection Mexico City Santa Fé

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 640 reviews)
  • View

    Hilton Garden Inn Mexico City Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very Good (See all 553 reviews)
  • View
    VIP Access

    Stadía Suites Mexico City Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 458 reviews)
  • View

    City Plus Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.0 out of 5 Very Good (See all 829 reviews)
  • View

    Hilton Mexico City Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.6 out of 5 Wonderful (See all 724 reviews)
  • View

    JW Marriott Hotel Mexico City Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 372 reviews)
  • View

    Intercontinental Presidente Santa Fe Mexico

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 891 reviews)
  • View

    DoubleTree by Hilton Hotel Mexico City Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 352 reviews)
  • View
    VIP Access

    Galeria Plaza Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.6 out of 5 Wonderful (See all 1,261 reviews)
  • View

    Sleep Inn Ciudad de México

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very Good (See all 287 reviews)
  • View
    VIP Access

    NH Collection Mexico City Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 1,004 reviews)
  • View

    Gamma Ciudad de Mexico Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    3.8 out of 5 Good (See all 909 reviews)
  • View

    Hyatt House Mexico City/Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 398 reviews)
  • View

    The Westin Santa Fe, Mexico City

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 582 reviews)
  • View
    VIP Access

    Barceló México Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 1,710 reviews)
  • View

    Hotel Royal Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    3.7 out of 5 Good (See all 1,001 reviews)
  • View
    VIP Access

    Fiesta Americana - Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 1,964 reviews)
  • View
    VIP Access

    Hotel Novit

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.6 out of 5 Wonderful (See all 1,015 reviews)
  • View
    VIP Access

    Krystal Grand Suites Insurgentes

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 1,001 reviews)
  • View

    Hotel Century Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 1,004 reviews)
  • View

    Ramada by Wyndham Mexico City Reforma

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.0 out of 5 Very Good (See all 782 reviews)
  • View
    VIP Access

    Hotel El Ejecutivo by Reforma Avenue

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 1,003 reviews)
  • View

    Holiday Inn México Santa Fe

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very Good (See all 218 reviews)
  • View
    VIP Access

    Camino Real Polanco Mexico

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 1,249 reviews)
  • View
    VIP Access

    Krystal Satélite María Bárbara

    Tlalnepantla de Baz
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very Good (See all 1,003 reviews)
  • View
    VIP Access

    Fiesta Americana México Toreo

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.7 out of 5 Exceptional (See all 915 reviews)
  • View
    VIP Access

    Geneve Ciudad de México

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 1,017 reviews)
  • View
    VIP Access

    Grand Fiesta Americana Chapultepec

    Mexico City
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 1,003 reviews)

See similar properties

Mexico City
Mexico City
Alvaro Obregon
Alvaro Obregon
Business friendly
Business friendly
4 star
4 star
Free WiFi
Free WiFi
Pet friendly
Pet friendly
Guest rating 4+
Guest rating 4+
Hotel
Hotel

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 348 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 33 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: MXN 250 per person (approximately)
  • Valet parking fee: MXN 100 per day
  • Pet fee: MXN 348 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Novotel Hotel Mexico Santa Fe
Novotel Mexico Santa Fe
Mexico City Novotel
Novotel Mexico City
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Hotel Novotel Mexico City Santa Fe Hotel
Hotel Novotel Mexico City Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 262 out of 584 reviews
5 - Excellent 45%
Rating 4 - Good. 226 out of 584 reviews
4 - Good 39%
Rating 3 - Okay. 64 out of 584 reviews
3 - Okay 11%
Rating 2 - Poor. 20 out of 584 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 584 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

4/5 Good

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn’t eat in cafeteria or little restaurant because I didn’t feel the desire to sit down and eat.
Stayed 5 nights in May 2022

5/5 Excellent

Stayed 1 night in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay for the sauna, it is "out of order"
Sauna was out of service, having a sauna was not widely advertised yet reviews made mention of it, sole purpose of paying extra to stay there was the sauna.
Stayed 8 nights in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio y con muy buena atención. El desayuno estaba incluido y tenían mucha variedad de alimentos con muy buen sabor y calidad.
Stayed 1 night in Jan 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel con una excelente relación precio calidad, si necesitas hacer algo en la zona de Santa Fe es muy recomendable
Stayed 2 nights in Dec 2021