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Reviews of Hotel Montreal

3 out of 5
Hotel Montreal
Calzada de Tlalpan #2073, Coyoacán, Mexico City, CDMX

Reviews

8.2

Very Good

Rating 10 - Excellent. 311 out of 780 reviews" "
Rating 8 - Good. 296 out of 780 reviews" "
Rating 6 - Okay. 107 out of 780 reviews" "
Rating 4 - Poor. 33 out of 780 reviews" "
Rating 2 - Terrible. 33 out of 780 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, recommended.
Excellent stay. Roomy and clean. Super friendly staff. Very convenient to restaurants and metro.
Stayed 2 nights in Jan 2024
Response from Montreal on 2024/1/31
Muchas gracias por su opinión¡¡¡¡¡ Estamos muy felices de que haya disfrutado de su estancia¡

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and nice walk to city center. Transportation easily available.
Response from Montreal on 2024/2/12
We appreciate your comments¡¡¡

10/10 Excellent

Marco Antonio

Stayed 1 night in Dec 2023
Response from Montreal on 2023/12/30
Muchas gracias por su opinión¡

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montreal on 2023/12/28
Muchas gracias por su opinión¡¡

8/10 Good

Juan, Grand Rapids

Stayed 1 night in Sep 2023
Response from Montreal on 2023/10/2
Muchas gracias por su opinión¡

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Itwas veey clean and staff was nice.
Stayed 6 nights in Aug 2023
Response from Montreal on 2023/8/30
Muchas gracias por sus comentarios¡¡

10/10 Excellent

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well very nice accommodations king size bed no air conditioning but it wasn't bad good nice shower nice bathroom very nice facilities here I can't really complain at a restaurant just nice and Lobby and everything else I give it four star rating
Stayed 3 nights in Apr 2023
Response from Montreal on 2023/5/15
We appreciate your comments¡¡ Thank you for your preference¡¡¡¡

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professionals!!
Stayed 2 nights in Apr 2023
Response from Montreal on 2023/5/15
Were glad you enjoyed your visit.Thank you for your comments¡¡

2/10 Terrible

Noah

Stayed 1 night in Dec 2022

8/10 Good

Ryan

Stayed 4 nights in Oct 2022
Response from Montreal on 2022/11/17
Muchas gracias por su opinión¡¡

6/10 Okay

araceli

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the people who work there end the place is very nice thank you I hope to go there soon
Stayed 3 nights in Sep 2022
Response from Montreal on 2022/9/29
Agradecemos sus comentarios¡¡¡Lo esperamos pronto¡

8/10 Good

LINA MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. I only suggest better pillows.
Stayed 1 night in Aug 2022
Response from Montreal on 2022/8/22
Muchas gracias por su opinión¡¡Tomaremos en cuenta lo de las almohadas.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from MONTREAL on 2022/7/25
Muchas gracias por su opinión¡¡

10/10 Excellent

EIKMAN EDGARDO

Stayed 2 nights in Jun 2022
Response from Montreal on 2022/6/20
Muchas gracias por su opinión¡¡¡¡

6/10 Okay

Jorge

Stayed 1 night in Jun 2022

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Estuvo bien para el precio que se pago. La luces de color en la cama me parecieron de muy mal gusto y algunas toallas estaban viejas. Finalmente si deberian anticipar que se trata de un Motel-Hotel. Por lo demas estuvo bastante bastante bien sobretodo la limpieza.
Stayed 4 nights in May 2022
Response from Montreal on 2022/6/14
Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestro servicio¡¡¡¡

6/10 Okay

David F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD WIFI .....BAD TV
Wifi connection is horribly frustrating....which means the wifi connection greatly hinders the ROKU television set up in the room. BAD WIFI .....BAD TV
Stayed 2 nights in May 2022
Response from Montreal on 2022/5/13
We are sorry you had a bad experience, we´ll try to improve wifi connection. Thank you for your comments.

2/10 Terrible

Inessa

Disliked: Staff & service, amenities, property conditions & facilities
Steph didn't know any English no breakfast no air conditioning Wi-Fi doesn't work
Stayed 4 nights in Apr 2022
Response from Montreal on 2022/4/29
We are sorry that you didn´t have a good experience. And with your comments help us to improve our services. We appreciate you taking the time to let us know.

10/10 Excellent

rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay even though we only stayed for the night it was safe, clean and comfortable.
Stayed 1 night in Mar 2022
Response from Montreal on 2022/4/11
We appreciate your comments¡¡¡¡

6/10 Okay

Karla G

Stayed 2 nights in Mar 2022

6/10 Okay

Robyn

Stayed 2 nights in Mar 2022
Response from Montreal on 2022/3/14
Gracias por su opinión¡

6/10 Okay

Saulo

Traveled with family
Disliked: Cleanliness
las sabanas sucias
Stayed 1 night in Jan 2022
Response from Montreal on 2022/1/24
Sentimos que su estancia no haya sido satisfactoria, trataremos de averiguar lo ocurrido.

6/10 Okay

Adrian

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome had all my basic needs. The only issue is that the Wi-Fi did not have a strong signal.
Stayed 1 night in Nov 2021
Response from Montreal on 2021/11/29
We´re glad that you had a good experience, we´ll work to improve the quality of the internet service. Thank you for your comments¡¡

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 3 nights in Jul 2021
Response from Montreal on 2021/7/24
Muchas gracias por su opinión¡¡¡¡¡

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning! Food was ok. I guess the lack of air conditioning overshadowed my stay.
Stayed 1 night in Mar 2021
Response from Montreal on 2021/3/15
We are sorry that you did not enjoy your stay to the fullest. Thanks for your opinion.

10/10 Excellent

Odeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Montreal on 2020/1/6
Muchas gracias por su opinión¡¡¡¡

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
For the price, I got what I needed. Place was clean and room service was good. Strange location but overall felt safe
Stayed 1 night in Dec 2019
Response from Montreal on 2019/12/9
Thanks for staying with us¡¡¡¡

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Montreal on 2019/11/21
Gracias por tomarse el tiempo para brindarnos su opinión¡

6/10 Okay

Ana Beatriz

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2019
Response from Montreal on 2019/9/2
Muchas gracias¡¡¡¡¡

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Montreal on 2019/8/4
Muchas gracias por sus comentarios¡¡¡¡

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Montreal on 2019/7/10
Muchas gracias por su opinión¡¡¡¡¡

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Montreal on 2019/7/10
Muchas gracias por su opinión¡¡¡¡

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Cleanliness
Not family appropriate
The morning staff was very welcoming and friendly. We are at the restaurant and they were very helpful and friendly. However, I was with my husband and kids and it seemed to b a sex hotel. Also it was dated
Stayed 1 night in Jul 2019
Response from Montreal on 2019/7/8
We feel that you have had that experience. We will try to solve the indicated thing. Thank you for your kind comments.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful! Good price
Stayed 1 night in May 2019
Response from Montreal on 2019/5/9
Thanks for your comments¡¡¡¡

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is on an arterial road from the airport and close to coyacan. It's definitely an adult's only hotel. Lots of moaning coming from rooms.
Stayed 1 night in May 2019
Response from Montreal on 2019/5/8
Thanks for your comments¡¡

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Montreal on 2019/6/13
Muchas gracias por su opinión¡¡¡¡¡

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Noises At All Hours
Building maintenance outside. There is a large 6 lanes of highway or avenue that’s very busy and noisy. Hotel staff was not helpful. There was loud noisy neighbors on our 2nd floor until early morning which sounded like parties. There is a constant beeping noise from the parking garage all night long. We had until 1pmtochevk our do we did some site seeing in the morning but by 12pm our room was already locked. Hotel restaurant staff just played on their cell phones. Bad restaurant service.
Stayed 1 night in Apr 2019
Response from Montreal on 2019/4/9
We feel that you have not enjoyed your stay to the fullest. We will try to solve the indicated problem. Thanks for your opinion.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Montreal on 2019/5/17
Muchas gracias por su opinión¡¡¡¡¡¡¡¡

6/10 Okay

Verified traveler

ok, sort of
Stayed here so that we could catch an early pullman de morelos bus to Cuernavaca. What was good was the service at breakfast (not free) one floor up from lobby. The guys there were very helpful to look for my glasses, I left accidentally in the lobby but without any luck. Also, they helped us get to a currency exchange, they actually gave us a lift. The hotel is just ok, needs some updates like trims here and there. We booked Friday night for a Saturday night stay, didn't have much to choose from. I am a little fussy so I would only give it 2 out of 5, If you're not fussy you'll be ok.
Stayed 1 night in Mar 2019
Response from Montreal on 2019/3/29
We appreciate your comments¡¡¡

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Montreal on 2019/1/19
Gracias por su opinión.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an adult hotel.
Stayed 4 nights in Jan 2019
Response from Montreal on 2019/1/17
Gracias por sus comentarios¡¡¡¡

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Montreal on 2019/1/3
Muchas gracias¡¡¡¡

4/10 Poor

elizabeth, Nuevo Leon

Business traveler
Disliked: Staff & service, property conditions & facilities
Rooms have a strong smoking odor; Sex channels are open and many and come without warning. Reception ladies are not professional, nor kind or happy with their work. maybe they just need a rise in their salary.As clients we are treated as a fifth class clients. Maybe they think than staying there is the same as staying in a motel. It was not only me, since I observed other clients; most of the interaction with Reception was with a bad attitude. They are as prepotent as Trump. With so many offers in Mexico City I don´t need to stay by once again to this cheap Hotel, cheap in all aspects. I wonder why it is listed on Expedia.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Montreal on 2018/11/10
Muchas gracias¡¡¡¡¡

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, location good if you want to visit Coyoacan or need to access Taxqueña station or Southern bus terminal.
Stayed 2 nights in Oct 2018
Response from Montreal on 2018/11/7
Thank you very much for your comments¡¡¡¡¡¡

6/10 Okay

Charles, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for families, lots of prostitutes outside the hotel door and the area.
Stayed 1 night in Oct 2018
Response from Montreal on 2018/10/25
Lamentamos que no haya disfrutado su estancia al máximo. Gracias por su opinión.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I like the location of the hotel and the room which was a great value. The downside was the hotel staff at the main desk. I'd asked for a taxi to the airport and they didn't come through. On the other hand, the maid service was very good.
Stayed 2 nights in Sep 2018
Response from Montreal on 2018/9/25
We feel that you will not enjoy the most of your stay. We will try to investigate what happened. Thank you so much for your opinion.