Front of property
Check availability

Reviews of Hotel Inn Sur

3 out of 5
Hotel Inn Sur
Av. Insurgentes Sur No. 4265, Santa Ursula Xitla, Mexico City, CDMX

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 180 reviews" "
Rating 8 - Good. 78 out of 180 reviews" "
Rating 6 - Okay. 22 out of 180 reviews" "
Rating 4 - Poor. 13 out of 180 reviews" "
Rating 2 - Terrible. 9 out of 180 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maximiliano, San Salvador

Stayed 4 nights in Mar 2024

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jacinto, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Employees are very friendly. I really recommended. It's a family-friendly.
Stayed 3 nights in Feb 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio, muy buwno
El lugar es muy limpio, el servicio muy bueno
Stayed 2 nights in May 2021
Response from Recepcion on 2021/5/18
Buenos días Sr. Alejandro agradecemos su calificación y opinión para nosotros es muy importante para ir mejorando en nuestras fallas, esperamos tenerlo nuevamente con nosotros.

8/10 Good

María Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good installations
The bed wasn't as comfy as I thought it would be, over all it's a nice hotel..
Stayed 2 nights in Jan 2021
Response from Recepción on 2021/1/7
Thank you for your comment, we will take note with management.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Dec 2020
Response from recepcion on 2021/1/5
Gracias por su puntuación, esperamos contar nuevamente con su presencia aquí en su casa Hotel Inn Sur.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

8/10 Good

Victoria

Liked: Staff & service, room comfort
Truth hurts
I loved it! People were so nice but one night my money disappeared 😅 hope the cleaning ladies enjoy it before karma comes. I recommend not leaving your money in the hotel. Loved the receptionist though.
Stayed 8 nights in Aug 2019
Response from Sr Eduardo Bustos Gte. Operativo on 2019/8/28
Thank you very much for your comments I apologize apparently never let us know what happened in the room and if I want to thank my maid staff for their extraordinary daily work and honesty.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
internet service much improved since 4 years ago. Electrical wiring needs updating.
Stayed 6 nights in Jun 2019
Response from Sr Eduardo Bustos Gte. Operativo on 2019/7/5
Agradecemos sus comentarios y nos motiva a seguir mejorando. Muchas gracias

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019
Response from Sr Eduardo Bustos Gte. Operativo on 2019/6/22
En verdad agradecemos el detalle por parte de nuestros huéspedes en darnos su puntuación acerca de su estancia con nosotros. A sus ordenes

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast is terrible and the front desk service awful.
Stayed 1 night in Mar 2019
Response from Eduardo Bustos Operations Manager on 2019/3/29
Dear Anonymous We are very sorry to hear that.. But I appreciate your comment because it gives us a new challenge to satisfy, we hope to hear from you very soon. Eduardo Bustos Operations Manager

6/10 Okay

Humberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service but urgently maintenance
Carpet in room and public areas in each floor are old and should be replaced. TV remote controls are limited and some are not programmed. There is no iron in the room, so they lend me an old one which stains my shirts. By the way, very uncomfortable toilet.
Stayed 3 nights in Dec 2018
Response from Hotel Inn Sur on 2019/1/31
Dear guest. We appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. We hope to have the opportunity to receive you as a guest at our hotel. Have an excellent day, greetings.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are like rocks, Jacuzzi was dirty and made the room smell after using it. Traffic outside of hotel was so noisy I was unable to sleep on top of the beds being so hard. It needs major remodeling work.
Stayed 4 nights in Sep 2018

10/10 Excellent

Angeluss, Mission tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms
We enjoyed our stay very much. Everything is so big shower, closet room. It’s clean and has parking lot and a nice view
Stayed 1 night in May 2018

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Pretty old fashioned hotel, trapped in the 60’s but overall cleanliness was fair, staff friendly (by capital standards, I’m accustomed to them) price was kinda high, it’s no worth 900 pesos, maybe 600 pesos, WiFi is functional but terribly slow, enough for a business trip I’d say, overall good hotel for a short stay
Stayed 1 night in Dec 2017

8/10 Good

Antonia R, USA

Liked: Staff & service
Practical
This was a practical hotel stay being close to the airport. For the convenience, I will come again!

2/10 Terrible

Ricardo Ulloa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Muy mal servicio de la recepconista. La habitación ya estaba pagada y me tuvo ahi esperando. Sin saber el procedimiento de como validar el cupon. Pésimo.
Stayed 1 night in Apr 2024

2/10 Terrible

María Dolores

Business traveler, Traveled with family
Disliked: Amenities
Estuvo pésimo el servicio, cuartos sucios, comida pésima. Solo el chico que nos sirvió el desayuno fue muy amable. Mala experiencia y no volveré usar expedía.
Stayed 2 nights in Feb 2024
Response from RESERVACIONES on 2024/2/21
Estimada.Sra. DoloresQuiero darle las gracias por su comentario, aunque me gustaría que su experiencia fuera mejor, es de este tipo de comentarios de los que aprendemos y utilizamos para mejorar. Nos esforzamos por ofrecer una experiencia excepcional a los huéspedes y que tengan una grata experiencia.De antemano lamentamos lo sucedido.Que tenga un excelente día

2/10 Terrible

Shaaron Yenalezy

Stayed 1 night in Feb 2024

10/10 Excellent

Raul

Stayed 2 nights in Dec 2023

8/10 Good

Sergio

Stayed 2 nights in Dec 2023

6/10 Okay

Norma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Se nos hizo mal trato, cuando llegamos lo chica de recepción no encontraba mi reservación, nos dejó esperando a darnos el cuarto más de una hora porque llegamos antes del check inn, el hotel vacío me queda claro que hay que seguir reglas pero quizás se pueda ser empático nos trato con mal modo además nos quedamos atorados en el elevador muy mala experiencia aunque el hotel y el cuarto muy lindo
Stayed 1 night in Oct 2023

8/10 Good

EMMA

Business traveler, Traveled with partner
Liked: Amenities
Adecuado, no me hecho llegar mi factura solicitada
Stayed 1 night in Sep 2023

6/10 Okay

Joaquin

Liked: Cleanliness, staff & service
Disliked: Room comfort
mucho ruido
Stayed 1 night in Aug 2023

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J
Stayed 1 night in Aug 2023

6/10 Okay

Gerardo

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Incómodo
El hotel y es un hotel viejo pero huele mucho a orines no sé si sea por la alfombra, el cuarto bien muy amplio pero la cama ya tenía como desgaste hundimientos pero lo peor fue que tenía un zoom de trabajo y el internet malísimo tuve que buscar un lugar en un café para conectarme
Stayed 1 night in Aug 2023

10/10 Excellent

Gabriel

Stayed 1 night in Apr 2023

10/10 Excellent

Ignacio, Aguascalientes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Mar 2023

8/10 Good

Gabriela Palomino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
si llamas desde la habitacion no contestan en la resepcion y hace ruido las ventanas hacia la calle
Stayed 1 night in Feb 2023

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Diego Armando

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

NILVER

Disliked: Amenities
Stayed 1 night in Aug 2022

8/10 Good

jose, Alajuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion y excelente servicio e instalaciones
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Carlos Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Concepción

Stayed 1 night in May 2022

8/10 Good

FRANCISCO JAVIER

Stayed 1 night in May 2022

10/10 Excellent

Isabel C

Stayed 3 nights in Apr 2022

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Isabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

4/10 Poor

Benjamin, Chicago

Stayed 1 night in Jan 2022

6/10 Okay

Manuel Villegas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No tenía calefacción ni aire acondicionado
Stayed 1 night in Nov 2021

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para descansar, las habitaciones son bastante amplias
Stayed 1 night in Oct 2021

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No aceptaron cancelar
Stayed 1 night in Jul 2021

10/10 Excellent

Martín

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Recepcion on 2021/7/27
MUCHAS GRACIAS, ESTAMOS PARA SERVIRLE

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto los espacios de las habitaciones
Stayed 1 night in May 2021
Response from recepcion on 2021/6/8
Buenas tardes muchas gracias por su comentario esperamos pronto contar con su visita nuevamente.

10/10 Excellent

Juan pablo

Stayed 1 night in May 2021
Response from Recepcion on 2021/5/28
Buenas tardes Sr. Juan Pablo muchas gracias por su puntuación, nos alegra saber que su estancia fue excelente con nosotros, esperamos nuevamente su visita. Saludos

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bastante agradable y cómodo, sin embargo, la conexión a wifi que pretendía usar durante mi estancia era terrible, solo por momentos lograba establecer una conexión muy lenta.
Stayed 2 nights in May 2021
Response from Recepcion on 2021/5/28
Buenos dias agradecemos sus comentarios y de antemano le solicitamos una disculpa por la falla del internet efectivamente tuvimos inconvenientes con la conexión debido al cambio de cia y de módems, pero le aseguro que en su próxima visitar tendrá el internet sin ningún problema . Saludos