Is Hotel Emma pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Emma?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Hotel Emma located?

Located in Roma Norte, this hotel is within a 10-minute walk of Cibeles Fountain and Paseo de la Reforma. Angel of Independence Monument and U.S. Embassy are also within 15 minutes. Sevilla Station is only a 2-minute walk and Insurgentes Station is 9 minutes.

Hotel Emma Reviews, Deals & Photos 2025

About the neighborhood

Roma Norte, a neighborhood in Mexico City, is home to Hotel Emma. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and travelers looking to shop may want to visit Paseo de la Reforma and Antara Polanco. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.

Visit our Mexico City travel guide

10/10 Excellent

Gisele Soares

2025/3/3

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely place

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

2025/2/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and simple room with everything needed. Price was good.

Stayed 1 night in Feb 2025

6/10 Okay

Jared

2025/2/10

Liked: Cleanliness, staff & service, property conditions & facilities

Pretty great spot for the price. If youre staying on the top floor, be ready for stairs. Super nice staff, but absolutely bizarre rules - like no alcoholic drinks in your room. Which makes it feel like youre a guest in grandmas house. Strange.

Stayed 4 nights in Feb 2025

10/10 Excellent

Christina

2024/9/10

Liked: Staff & service, amenities, property conditions & facilities

A fantastic place to stay! The location is ideal, with a variety of excellent dining options just a short walk away. It's also conveniently close to public transportation, including both Metrobus and Metro stations, making it easy to explore the city. The area feels safe and well-connected, perfect for both tourists and business travellers alike. We loved our stay and will definitely be returning to the beautiful Mexico City! :)

Stayed 9 nights in Aug 2024

4/10 Poor

Walid

2025/2/24

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible customer service

Stayed 6 nights in Feb 2025

6/10 Okay

David

2024/11/21

Disliked: Cleanliness

The hotel is very well situated in an excellent area of the city with many restaurants and Chapultepec park nearby. The staff is pretty friendly. The room I stayed in was very clean and spacious. Unfortunately, there were several problems with the room. There were windows in the room, but they were facing a shared balcony, so opening the curtains was out of the question. On this shared balcony was a ventilation unit that periodically turned on and produced a very loud sound. I didn't have a problem sleeping, but it was extremely annoying and could potentially make sleep difficult for some people. The washroom was clean, but had a toilet that could only be flushed once every few hours and a shower that took a few minutes to generate hot water. There was no water at all on one afternoon when I came back to the room. The walls were very thin and you could hear almost everything going on outside the room (people walking up the stairs, down the hallway, entering their rooms, etc). I also stayed in the room for over a week and it was never cleaned. Overall, the hotel is acceptable if you just care about the location and don't plan on staying for very long. Don't expect much outside of just having a place to sleep (if you aren't kept up by all the noise).

Stayed 10 nights in Nov 2024

2/10 Terrible

Verified traveler

2025/3/21

Disliked: Staff & service, property conditions & facilities

Peligroso, me dieron un cuarto sin electricidad

Llegué al check-in al hotel a la 1:30am después de una fiesta entonces no venía ya al 100. Me llevaron a un cuarto por el elevador y todo normal pero abren el cuarto y me dan un cuarto SIN ELECTRICIDAD y que ahí en dos minutos iría a haber electricidad según esto. Esperé en el cuarto totalmente obscuro (no tenía ventanas) 10 minutos y no hubo electricidad y ya me sentí preocupado, me estaba durmiendo y ya sentí que como que eso estaban esperando. El resto del hotel sí tenía electricidad, subí por el elevador, y por algún motivo me metieron a un cuarto que no tenía electricidad. Demasiado extraño, no se los recomiendo. Pedi un uber, baje por el elevador (que requiere electricidad), y me fui del lugar, no me quisieron reembolsar. Primera vez en 20 años de usar esta plataforma que me sentí inseguro y por la respuesta de hotel ves que no les interesa atender a sus clientes cuando no te ofrecen ni siquiera un cuarto con electricidad, por no pensar peor ya que yo venía en un estado vulnerable.

Stayed 1 night in Mar 2025

6/10 Okay

Marcial

2025/3/11

Stayed 1 night in Mar 2025

8/10 Good

Lionel

2025/3/9

Liked: Staff & service

Musica del negocio abajo en la noche / madrugada Detalles de renovacion ( pintura, cemento , polvo, escalera en la vista) en varias areas.

Stayed 2 nights in Mar 2025

8/10 Good

Abel

2025/3/5

Stayed 2 nights in Mar 2025

10/10 Excellent

Kytzia

2025/2/14

Liked: Cleanliness, staff & service, property conditions & facilities

Todo perfecto me encantó el cuarto podrían tener un poco más de mantenimiento pero todo perfecto

Stayed 3 nights in Feb 2025

8/10 Good

Mario

2025/1/30

Liked: Cleanliness, staff & service, amenities

Todo estuvo bien. El lugar está bien ubicado, accesible a pie (caminata enérgica) de Chapultepec, paseo Reforma y super accesible a multiples lugares para desayunar. A tener en cuenta: el elevador no llega hasta los ultimos dos pisos, pero a nosotros no nos importó. Volvería a quedarme allí.

Stayed 7 nights in Jan 2025

8/10 Good

Memo

2025/1/23

Liked: Cleanliness, staff & service

Me alojé en este hotel por su cercanía con el CAS y la Embajada Americana; lo único malo es que no cuenta con un estacionamiento ni hay tarifa preferencial. Enfrente hay uno que es 24hrs y la tarifa es de $250 por noche, la verdad es que es preferible a dejarlo quien sabe dónde. Las instalaciones son limpias, cómodas pero no hay mucha accesibilidad para adultos mayores o personas con discapacidad. En cuanto a amenidades, la habitación que me tocó contaba con cafetera, frigobar, horno de microondas e incluso había loza y un pequeño comedor. También cuenta con caja fuerte.

8/10 Good

James Edward

2025/1/9

Liked: Staff & service

no estaba funcionando el sevilla

Stayed 2 nights in Jan 2025

8/10 Good

Alain

2025/1/1

The staff was very helpful. The bed comfortable. The room didn’t have any windows!! Not safe in case of fire. The room was not sound proof , could hear lots of sounds from next door bathroom and corridor. The neighborhood is great with an excellent coffee shop a few feet away.

Stayed 2 nights in Dec 2024

8/10 Good

Jhackelin

2024/12/31

Stayed 2 nights in Dec 2024

10/10 Excellent

Caleb

2024/12/11

Stayed 4 nights in Nov 2024

10/10 Excellent

SANDRA

2024/12/4

Liked: Cleanliness, staff & service, property conditions & facilities

Centrally located in a nice neighborhood with easy distance to a lot of great places to visit or dine.

10/10 Excellent

Rosa María

2024/11/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gracias Son todos muy amables y serviciales. Todo bueno c el personal. La ubicación y la habitación.

Stayed 3 nights in Nov 2024

8/10 Good

Alejandro

2024/11/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

10/10 Excellent

Alan

2024/11/10

Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

2024/11/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The attention from all members of the staff was great, very helpful and friendly. The room is small but perfect for one person and it includes a private bathroom. I stayed there perfectly comfortable for 4 days. The area is good too, I walked to the heart of condesa and roma, there’s also a subway station very close by. There are also lots of coffee shops close to the hotel, overall is a great spot I will definitely go back.

Stayed 4 nights in Oct 2024

10/10 Excellent

Ayraldo

2024/10/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La atencion de recepcion fue muy buena, muy amables.

Stayed 3 nights in Oct 2024

10/10 Excellent

Marco Antonio

2024/10/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable! Muy tranquilo todo.

Stayed 3 nights in Oct 2024

8/10 Good

brenda

2024/10/24

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

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