I had mixed feelings about my stay at Hotel Century Reforma. Upon check-in, the staff was friendly and welcoming, which I appreciated. However, the room experience quickly became disappointing.
I booked a queen room, which was quite small, fine for a very short stay, but not ideal for anything longer. Inside the room, there was a random door that, when opened, revealed only a wall covered in soundproof foam, which felt odd and unnecessary.
The biggest issue was the temperature. The room was already warm, and I later discovered the air conditioning was locked at 25°C (77°F) with no ability to adjust it. The water pressure was extremely weak, making showers frustrating (possibly due to being on a higher floor).
Hoping cooler night air would help, I opened the window, but it made no difference in temperature and instead let in significant street noise, making it difficult to rest. When I spoke with the night shift front desk about the AC, I was told it was an “old room” and there was nothing they could do.
Due to the discomfort, I decided to book another hotel and absorb the cost of the remaining nights. The next morning at checkout, a different front desk agent asked if I wanted to change rooms, but by then it was too late.
Overall, the location is convenient, and the staff was polite, but I would not stay here again. Be prepared for a warm room with locked AC, low water pressure, and street noise if you plan to stay here.