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Hotel Carlota

3.5 star property
Discover your haven near Reforma 222 where you can unwind with shopping or relax by the pool.

Choose dates to view prices

Located near Paseo de la Reforma, Hotel Carlota offers a boutique retreat with an outdoor pool and on-site shopping. Enjoy the convenience of free in-room WiFi, dry cleaning/laundry services, a library, and helpful staff highly praised by guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$3,150
NT$3,764 total
includes taxes & fees
Mar 10 - Mar 11

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Yard
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Reforma, a neighborhood in Mexico City, Hotel Carlota is near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Alameda Central and Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Mexico City Arena. Visit our Mexico City travel guide
Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500

What's nearby

  • Paseo de La Reforma avenue and Angel of Independence Monument - Mexico City, Mexico
    Paseo de la Reforma
    3 min walk - 0.3 km
  • The Angel of Independence in Mexico City
    Angel of Independence Monument
    10 min walk - 0.9 km
  • Mexico, Mexico City, Monument of Revolution, monumento a la revolucion, drone, dron, ciudad, paisaje, arquitectura
    Monument to the Revolution
    15 min walk - 1.3 km
  • Reforma 222
    3 min walk - 0.3 km
  • U.S. Embassy
    7 min walk - 0.6 km

Getting around

  • Mexico City Buenavista Station
    4 min drive
  • Insurgentes Station
    13 min walk
  • Benito Juarez International Airport (MEX)
    23 min drive

Restaurants

  • Tierra Garat
    2 min walk
  • Mezzo Mezzo
    3 min walk
  • La Provoleta Asador Argentino
    2 min walk
  • El Ronquillo
    3 min walk
  • Alcornoque
    3 min walk

About this property

Hotel Carlota

Boutique hotel near Paseo de la Reforma
Close to Angel of Independence Monument and Monument to the Revolution, Hotel Carlota provides a poolside bar, shopping on site, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and concierge services
  • Tour/ticket assistance, a 24-hour front desk, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Carlota boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and tubs or showers
  • Flat-screen TVs with cable channels
  • Private yards, wardrobes/closets, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
Welcoming dogs only
2 total (up to 29 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Frequently asked questions

Does Hotel Carlota have a pool?

Yes, this property has an outdoor pool.

Is Hotel Carlota pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 29 lbs per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per stay.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Carlota?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carlota?

Check-out is at noon.

Does Hotel Carlota provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1392 per vehicle applies.

Where is Hotel Carlota located?

Located in Reforma, this boutique hotel is within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument. U.S. Embassy and Monument to the Revolution are also within 1 mi (2 km). Insurgentes Station is 13 minutes by foot and San Cosme Station is 17 minutes.

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Reviews

Hotel Carlota Reviews

8.4

Very Good

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 318 out of 597 reviews
Rating 8 - Good. 146 out of 597 reviews
Rating 6 - Okay. 74 out of 597 reviews
Rating 4 - Poor. 32 out of 597 reviews
Rating 2 - Terrible. 27 out of 597 reviews

Reviews

8/10 Good

Aldo Noel

Liked: Cleanliness, amenities, property conditions & facilities
Location and proximity to major retailers. Drinks were delicious too!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Arturo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general.
Stayed 5 nights in Aug 2025

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 4 nights in Sep 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of restaurants and convenience stores nearby. Again the staff were so kind and helpful my entire stay.
Stayed 3 nights in Jun 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view.
Stayed 3 nights in Dec 2024

8/10 Good

Teu

Liked: Amenities
Disliked: Property conditions & facilities
Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great!
Stayed 1 night in Apr 2025

10/10 Excellent

Rian

Liked: Cleanliness, room comfort, communication

Very nice

Great location and very nice room. The restaurant was very nice and service was awesome!
Stayed 4 nights in Oct 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities
Friendly staff, good location, but hotel has prioritised aesthetics over practicality. The hotel is very noisy — they play loud music all day and well into the night which makes it hard to relax in your room. The rooms are also very dark as they have small windows which overlook the walk ways. Then there’s a bunch of little things that make the rooms impractical — they give you robes but no where to hang the robes when wet, the only light by the sink is overhead so you have shadows on your face for shaving, etc. Finally the whole hotel could do with some maintenance — shower heads that are caked in limescale, lots of missing tiles in the swimming pool, lights that don’t work properly in the rooms.
Stayed 4 nights in Nov 2025

8/10 Good

Yashitha

Liked: Cleanliness, staff & service
The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.
Stayed 3 nights in Aug 2024

8/10 Good

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time in the city and really liked this property more than my last(nh hotel). Staff are great. Close to everything from nightslife to parks, food etc. Only thing I didnt like is they seem to turn off or up the ac at night.I like to sleep in the cold. Other than that id recommend staying here.
Stayed 3 nights in May 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service
So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy!
Stayed 1 night in Jul 2025

4/10 Poor

Jasmine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe.
Stayed 8 nights in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Try the restaurants. They are awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!
Stayed 1 night in Aug 2023

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Amenities
I liked the location and design. Bathrooms need to be cleaner and better towels.
Stayed 4 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
The staff was friendly, and the room was very fine. However, I woke up to a roach in my room one morning that I made to kill. They staff came to clean my room and left the dead roach by the door. Besides that everything was fine.
Stayed 3 nights in Apr 2025

4/10 Poor

adel

Disliked: Amenities, property conditions & facilities
The staff is very helpful and nice. The hotel needs a lot of work; rusty pipes, bad quality towels, and very bad internet. I see the hotel responded to previous complaints about internet that it was addressed, the WiFi is still pretty bad. The hotel is also very noisy, they have music until late on the weekends
Stayed 5 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate it a 4.5. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up.
Stayed 2 nights in Oct 2024

4/10 Poor

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities
The service at the pool and restaurant were fine. House keeping did not show until 4 when I napped. And when they did, they never emptied either garbage can. There 4 days. They were never emptied. The place was unnecessarily noisy at 3Am when something happened every night that caused very loud noises.
Stayed 4 nights in Feb 2024

6/10 Okay

Nicole

Liked: Staff & service, amenities
We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid.
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Restaurant staff went above and beyond - Eden es lo mejor!
Stayed 5 nights in Feb 2026

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
The location is convenient the rooms are decent, amenities are excellent. The pool gives the impression of being dirty, so you don’t really feel like going in. The staff is mostly excellent, very kind and helpful. The only strange thing was that they use the common areas to eat, and chat. When I arrived the staff was having lunch at the bar, and then i went up to a lounge area and other staff was having their lunch there, I think its uncofortable for both clients and staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

HSIN HAN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 4 nights in Dec 2025