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Reviews of Hotel Benidorm Mexico City

4 out of 5
Hotel Benidorm Mexico City
Frontera 217, Mexico City, CDMX

Reviews

8.0

Very Good

Rating 10 - Excellent. 320 out of 876 reviews" "
Rating 8 - Good. 327 out of 876 reviews" "
Rating 6 - Okay. 143 out of 876 reviews" "
Rating 4 - Poor. 52 out of 876 reviews" "
Rating 2 - Terrible. 34 out of 876 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Silvia

Traveled with group
Disliked: Amenities
Air condition didn’t work
Stayed 6 nights in Mar 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fairly quiet location but easily walkable through Roma Norte, The Reforma and Zona Rosa. Many dining options in the area including in the hotel. The staff were very welcoming and helpful.
Stayed 3 nights in Mar 2024

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel que te saca de un apuro. Ya es un hotel medio viejo y los baños no están en las mejores condiciones. El personal, eso sí es MUY atento y servicial.
Stayed 1 night in Mar 2024

4/10 Poor

Gouqing

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s ok
Stayed 4 nights in Mar 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good experence overall
Stayed 9 nights in Feb 2024

10/10 Excellent

Roncalli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. 3 convenience stores closeby. Public transport stop is just infront of the hotel, which was convenient. Definitely walkable and you can go to a lot of tourist spots to visit within an hour of walking. Even Constitution Square is just less than an hour walk, for me. Lots of places to eat within a few minutes walk.
Stayed 5 nights in Feb 2024

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very friendly. I'll definitely will recommended and will come again
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staffs. Response quickly if you need help. Walking distance to metro and bus stations. But, the the towel and linens are so out dated. Slow drainage. Inconsistent shower warm water.
Stayed 6 nights in Dec 2023

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not exactly walking distance to downtown but great accessibility to transportation right across the street.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Dec 2023

10/10 Excellent

Juana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Friendly staff. Clean property. The only issue was the hard bed. So if you like hard beds, this is your perfect hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and clean. interior room conditions were very well maintained. nice front desk staff. checking in/out was very simple. compared to the nearby hotels friends were staying at, benidorm is superior by far.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Basic hotel, GREAT location.
Very nice and simple hotel, perfectly located in the Roma Norte neighborhood. A few things to note, on the negative side: - Internet speed was very, very low - On some days we only had one bath towels and when we called for more it sounded like an annoyance - Food at the restaurant in the basement is very, very blend.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

cristal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is real nice and it’s clean
Stayed 1 night in Oct 2023

8/10 Good

Andrea, Oakville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice resataurant and quiet rooms
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Disliked: Staff & service
You can do better
This was a very average hotel. Needs updating. Internet was not very good. Lobby is old. Most annoying was the constant smell of cigarette smoke for all 3 nights and 4 days we were there which seemed to come from the service peoples area. Despite our complaints they never addressed the problem. For a few bucks more there are better choices nearby.
Stayed 3 nights in Sep 2023

6/10 Okay

Eugeniu

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
On my first day I didn’t have any towels, when I asked the lady that does room service she brought some. Lots of mosquitoes, been bitten all over the body Internet reception doesn’t reach in the bathroom, only some areas in the main room
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is worth the price. It is absolutely lovely. The staff is right there to help - I literally had a guy meet me on the corner - where my cab dropped me off to retrieve our bags. There is a restaurant on the sixth floor that overlooks the city that is stunningly beautiful - the food is very good. The service is top notch. Finally, the room was lovely - comfortable and beautifully appointed. It was a great way to end our vacation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elyse

Everyone was super helpful and welcoming.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jason, Chapel Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but nice lodging in a great location.
Stayed 1 night in Aug 2023

6/10 Okay

Elena Maria Alvarez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Mario

Not too bad but not great
We stayed at this hotel since we were part of a larger group that was staying here. The hotel is conveniently located near the Centro Medico Nacional. We had to attend an event in that location. Check in was quick. The hotel looks old. The room was not fully clean. It seems ceiling repair work was completed inside the bathroom and the dust was not removed. The shower also had hair. The next day the housekeeper came and clean but forgot to leave the appropriate number of towels. There was no iron in the room but probably available upon request. The restaurant had good service however the menu seems limited. The staff was unwilling to substitute sides or accommodate specific request. Yet the food wasn't bad. On a very positive note, my wife left some jewelry and cash in the room on top of the table and forgot to place it in the safe. The housekeeper had come in to clean the room, in our absence, and yet nothing was missing. Every piece of gold and the cash were untouched. I was impressed with the honesty and felt it was worh mention. In conclusion, the location of the hotel was perfect for the purposes of my trip. The hotel was not expensive.
Stayed 3 nights in Jun 2023

8/10 Good

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien para quedarse, la zona está muy aceptable sin embargo para mi gusto yo me hubiera quedado un poco más cerca a pie del hipódromo
Stayed 6 nights in Jun 2023

10/10 Excellent

MARIA D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gloria Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although the rooms seemed outdated it was clean. The staff is very friendly and accommodating.
Stayed 1 night in May 2023

8/10 Good

Hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights on business trip. Good location, a little old dated but clean. Personnel very attentive and helpful
Stayed 4 nights in May 2023

10/10 Excellent

Jesus

Stayed 1 night in May 2023

8/10 Good

Orlando, Alexandria

Business traveler
Liked: Cleanliness, staff & service
Great staff service, very polite and helpful
Stayed 7 nights in May 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

HAYDAR, stanton

Liked: Cleanliness, staff & service
This hotel is very safe near shopping malls shopping centers pharmacies it’s really nice place thank you orbitz
Stayed 1 night in May 2023

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Amenities

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, location, breakfast
Stayed 1 night in Feb 2023

2/10 Terrible

Russ

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
terrace is a Joke, it's a balcony for smokers, shower is moldy and rusty, no face cloths, moldy ceiling tiles, Barking dog all night, thermostat doesn't work, slept with my winter coat on

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,friendly service and safe to walk around.
Stayed 3 nights in Oct 2022

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está limpio y bien ubicado.
Stayed 1 night in Oct 2022

4/10 Poor

Samuel, West Park

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service is good but the rooms are very bad.The hotel looks old and ugly.Not recommended.
Stayed 2 nights in Sep 2022

8/10 Good

Monica, vacaville

Traveled with family
Liked: Cleanliness, property conditions & facilities
The food at the restaurant was awful.
Stayed 4 nights in Aug 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Jul 2022

4/10 Poor

LUIS CARLOS

Stayed 3 nights in Apr 2022

10/10 Excellent

Dabrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Space was clean and comfortable. Area had lots of dining options.
Stayed 3 nights in Mar 2022

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great. There are enough people that speak English, if you need that. The rooms are nice enough and clean. This is not a hotel with everything state of the art and top of the line, from U.S. standards, but everything that they did have worked and was clean. I highly recommend. I also enjoyed the restaurant's breakfast each day.
Stayed 4 nights in Mar 2022

10/10 Excellent

Trejo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the staff was friendly, the hotel was quiet and we had no problems for the 5 days we stayed there.
Stayed 4 nights in Mar 2022

4/10 Poor

Lorena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what we expected
Stayed 1 night in Mar 2022

4/10 Poor

CHRISTINA

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pros- Spacious bathroom Cons- Loud street, no coffee maker in room, extremely basic, sheets were starchy, unfriendly staff.
Stayed 1 night in Mar 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice, great service
This hotel is a great bargain - it's located in a very convenient and safe area, just on the edge of trendy Roma Norte. There are tons of excellent restaurants and bars within easy walking distance. The staff were extremely friendly and helpful. The room was very clean and housekeeping and room service were great.
Stayed 5 nights in Mar 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming
Stayed 2 nights in Feb 2022

8/10 Good

susana g

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bien a secas
El hotel tiene buena ubicación ya que está intermedio entre zona centro y sur, aunque la avenida por la que entras es conflictiva. Tiene buenas instalaciones pero no le caería mal una remodelación. Son amables y el desayuno está rico.
Stayed 3 nights in Jan 2022

10/10 Excellent

Ever

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff.
Stayed 1 night in Dec 2021