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Reviews of Hotel Aeropuerto

3 out of 5
Hotel Aeropuerto
Blvd Puerto Aereo 380, Col Moctezuma 2a seccion, Mexico City, CDMX

Reviews

8.0

Very Good

Rating 10 - Excellent. 176 out of 421 reviews" "
Rating 8 - Good. 140 out of 421 reviews" "
Rating 6 - Okay. 53 out of 421 reviews" "
Rating 4 - Poor. 30 out of 421 reviews" "
Rating 2 - Terrible. 22 out of 421 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the reception guy. And I like the chambermaid service she was very respectful person.
Stayed 2 nights in Apr 2024
Response from Carlos on 2024/4/27
Hello sr Saúl! We appreciate your comments thanks

6/10 Okay

Alberto, Orange

Stayed 1 night in Mar 2024
Response from Carlos on 2024/4/4
Hola sr Alberto! Apreciamos sus comentarios gracias

6/10 Okay

Thomas, CANDIA

Pro: cleanliness. Con: the rooms in the front of the hotel very noisy from the road. The bed is very hard. The food is less than average and the coffee is the worst I’ve ever had.
Stayed 1 night in Feb 2024
Response from Carlos on 2024/3/1
Hello sr thomas! We appreciate your comments thanks

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación bastante limpia, amable recepción y excelente ubicación.
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/26
Hola sr Joel! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

4/10 Poor

Nick

Traveled with family and small children
Disliked: Property conditions & facilities
Very noisy street traffic, still a ten minute drive to the airport since it’s not in the most convenient location. Free parking is nice. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/26
Hello sr Nick! We appreciate your comments thanks

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic rooms, bedding is uncomfortable, you can hear everything from the rooms around and hallway. Very echo .
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/26
Hello sr Martín! We appreciate your comments thanks

4/10 Poor

Leif

Disliked: Amenities, property conditions & facilities
Way over priced. You’re paying for the convenience to catch an early flight.
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/25
Hello sr leíf! We appreciate your comments thanks

8/10 Good

dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is by an highway. Overall the hotel is good, staff very nice, restaurant decent.
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/23
Hello miss Dominique! We appreciate your comments thanks

8/10 Good

MIGUEL ANGEL

Traveled with partner
Liked: Amenities
La cama está demasiado dura.
Stayed 1 night in Feb 2024
Response from carlos on 2024/2/13
hola sr Miguel Angel! apreciamos sus comentarios yesperamos atenderle nuevamente, gracias.

8/10 Good

carol

Stayed 1 night in Feb 2024
Response from CARLOS on 2024/3/20
hola miss Carol! we appreciate your comments, thanks

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy due to party near by all night
Stayed 1 night in Feb 2024
Response from Carlos on 2024/2/6
Hello sr José! We appreciate your comments thanks

10/10 Excellent

Jeane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property around the hotel was run down and ugly.
Stayed 1 night in Jan 2024
Response from Carlos on 2024/1/31
Hello miss Jeane! We appreciate your comments thanks

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carlos on 2024/1/22
Hola miss angelica! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Ancelmo

Stayed 1 night in Jan 2024
Response from Carlos on 2024/1/19
Hola sr Alcémo! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect option for an overnight stay to board an early flight.
Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/23
Hello sr Jorge! We appreciate your comments thanks

10/10 Excellent

Sandy

Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/24
Hello Miss Sandy! We appreciate your comments thanks

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/20
Hola ! Apreciamos sus comentarios gracias

10/10 Excellent

Fernanda

Stayed 1 night in Dec 2023
Response from Carlos on 2024/1/8
Hola miss Fernanda! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

Richie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stay, clean rooms
Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/17
Hello miss Richie! We appreciate your comments thanks

10/10 Excellent

Fred

Stayed 1 night in Dec 2023
Response from Carlos on 2024/1/3
Hello sr Fred! We appreciate your comments thanks

8/10 Good

Xochilt, Knoxville

Stayed 1 night in Dec 2023
Response from Carlos on 2024/1/3
Hola miss Xóchitl! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

JOSE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/9
Hola sr José! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Jose, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos on 2023/12/9
Hola sr José! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

open

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Nov 2023
Response from CARLOS on 2023/12/4
HELLO! WE APPRECIATE YOUR COMMENTS, THANKS

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Carlos on 2023/12/11
Hello sr richard! We appreciate your comments thanks

10/10 Excellent

Mariana Haydee García

Stayed 2 nights in Nov 2023
Response from Carlos on 2023/12/20
Hola miss García! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, the hotel in general was clean, 7-9 minutes walkable to the airport terminal 1 in Mexico City.
Stayed 1 night in Nov 2023
Response from carlos on 2023/11/27
hello sr Jesus we apreciate your comments thanks

2/10 Terrible

Zhize

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not going to come back again
Stayed 1 night in Nov 2023
Response from Carlos on 2023/11/24
Hello sr Zhize! We appreciate your comments thanks

6/10 Okay

Ramm

Stayed 1 night in Nov 2023
Response from Carlos on 2023/11/21
Hello Sr Ramm! We appreciate your comments thanks

6/10 Okay

Reuel, henderson

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I arrived at 10pm and no more to buy or drinks I have to go to find a restaurant because taxis at the airport to me an hour and half to get a ride to the hotel. Also it said 7 min walk from the airport is all lie. This is not first happened to me. Plus you cannot walk at night people told me not safe. I will not stay there anymore. Also nothing in the room except one bottle of water. For what I paid I consider this too expensive.
Stayed 1 night in Nov 2023
Response from Carlos on 2023/11/18
Hello sr Reuel! We apreciamos sus comentarios gracias

10/10 Excellent

RAUL, san anselmo

Stayed 1 night in Nov 2023
Response from Carlos on 2023/12/6
Hello sr Raúl! We appreciate your comments thanks

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly place to stay.
This is a lovely, clean hotel. The staff are helpful and friendly. Food is good and reasonably priced. The only issue is the noise form the road outside. If you take ear plugs so you can sleep this is the perfect place to stay. We visited for the F!, it is near the airport and within walking distance of the track. There are local cafe's to eat in too, with good food and friendly atmosphere.
Stayed 5 nights in Oct 2023
Response from Carlos on 2023/11/2
Hello! We appreciate your comments thanks

6/10 Okay

Ion

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from carlos on 2023/10/31
hello sr ion! we appreciate your comments, thanks

10/10 Excellent

Flavienne de

Stayed 1 night in Oct 2023
Response from carlos on 2023/11/16
hello miss flavienne! we appresiattyour comments, thanks

8/10 Good

HERMOGENES

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel de paso para descansar las instalaciones estan bien cuidadas, vale el valor que se paga.
Stayed 1 night in Oct 2023
Response from Carlos on 2023/10/25
hola hola sr hermogenes! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Terminal 1. Maybe a bit far to walk. Basic at a basic price.
Stayed 1 night in Oct 2023
Response from carlos on 2023/10/13
hoello sr John we appreciti you comments, thanks

4/10 Poor

Edgar, White Bear Lake

Traveled with family
Disliked: Staff & service, property conditions & facilities
Restaurant says it serves till 11 pm, stop serving at 930, the bathroom light would only turn on if the bedroom lights where on, also the have a taxi driver who doesnt drive a taxi and charges way to much, if you decide to use him always ask how much before u get on.
Stayed 1 night in Oct 2023
Response from CARLOS on 2023/10/12
HELLO SR EDGAR! WE ARE SORRY FOR YOUR DISCOMFORT, WE WILL WORK TO IMPROVE, THANK YOU.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Carlos on 2023/9/16
Hello sr Robert! We appreciate your comments thanks

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from carlos on 2023/8/4
hola miss Jiménez! apreciamos sus comentarios y espeamos servile nuevamente, gracias.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Carlos on 2023/7/17
Hello sr Robert ! We appreciate your comments thanks

10/10 Excellent

Sandy

Stayed 1 night in Jun 2023
Response from Carlos on 2023/7/10
Hello miss Sandy! We appreciate your comments thanks

4/10 Poor

Lukrecia

Disliked: Cleanliness, property conditions & facilities
When dropped off Uber driver stated i shouldn’t go out to eat if I’m not from the area because it’s unsafe. Rooms looked like cheap motel
Stayed 1 night in Jun 2023
Response from carlos on 2023/6/15
hello sr Lukrecia! we are sorry for your discomfort, we will work to improve. Should have asked at recepcion not the taxi.

10/10 Excellent

Veniamin

Stayed 1 night in Jun 2023
Response from Carlos on 2023/6/25
Hola Vienami! We appreciate your comments thanks

8/10 Good

Heriberto

Liked: Staff & service, property conditions & facilities
In general for a stay the bedroom I use was really clean with some minimal crack’s on bathroom floor, the price was really good, staff was really friendly!
Stayed 2 nights in May 2023
Response from Carlos on 2023/5/26
Hello sr Heriberto! We appreciate your comments thanks

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for convenience near the airport
Stayed 1 night in May 2023
Response from Carlos on 2023/5/15
Hello sr Gerardo! We appreciate your comments thanks

8/10 Good

Edward

Business traveler
Good
Stayed 1 night in Apr 2023
Response from carlos on 2023/4/27
hello sr Edward! we appreciate your comments, thanks.

8/10 Good

Joel

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Carlos on 2023/4/24
Hola sr Joel! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Asim

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Neat, Clean, simple and comfortable.
Stayed 1 night in Mar 2023
Response from Carlos on 2023/4/2
Hello sr Asim! We appreciate your comments thanks

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a basic room because we had to be at airport at 3:30am. So we didn't expect much but was pleasantly surprised! The room was very clean, had a small table and chairs in addition to a long dresser/desk. The bathroom was very clean with an excellent shower. Without asking, the night clerk had arranged to have a taxi ready for us too. (Lonely planet claimed 8-minute walk to Terminal 1 but that was misleading.) H.A. met our needs.
Stayed 1 night in Mar 2023
Response from Carlos on 2023/3/29
Hello miss Lisa ! We appreciate your comments thanks

10/10 Excellent

Ignacio

Stayed 1 night in Mar 2023
Response from Carlos on 2023/3/30
Hola sr Ignacio ! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias