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Reviews of Hippodrome Hotel Condesa

4 out of 5
Hippodrome Hotel Condesa
Av. Mexico 188, Hipodromo - Condesa, Mexico City

Reviews

8.4

Very Good

Rating 10 - Excellent. 122 out of 227 reviews" "
Rating 8 - Good. 55 out of 227 reviews" "
Rating 6 - Okay. 20 out of 227 reviews" "
Rating 4 - Poor. 16 out of 227 reviews" "
Rating 2 - Terrible. 14 out of 227 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small boutique hotel on a beautiful small tree lined street. The staff went out of their way to make me feel at home. You can't beat the location.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jose, Katy

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is more a hostal than a hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, elegant, awesome hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem in the heart of Codesa
We loved our stay here in every respect. The hotel is charming with beautiful Art Deco features and perfectly located in the heart of Condesa next to a beautiful park and shops, restaurants, bars. Those qualities alone made it a wonderful stay. But what made it truly exceptional was the professionalism, courtesy, and service of the entire staff. From the manager Antoine Kourdi to the reception desk staff, doormen, and maids, they provided first class service -- whether asking for restaurant recommendations to arranging day trips w guides and car service. I have travelled widely around the world and stayed in many fine hotels but none have impressed me as much as this boutique hotel. It is a gem.
Stayed 4 nights in Jan 2024

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely but very small Art Deco rooms. We paid for an upgrade and had a small suite. No amenities in the hotel. Lots of dining options in the neighbourhood and a lovely park.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mike

quiet and peaceful
Stayed 4 nights in Dec 2023

10/10 Excellent

Kieanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Traveled with partner
Liked: Amenities

10/10 Excellent

Stephen, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, large room, great neighborhood.
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was very pleasant, everything was impeccable, top notch service and very welcoming staff. Location was perfect. It was walking distance to a beautiful park, stores dinning and more. The hotel is small but charming, the room was very comfortable and chic.
Stayed 4 nights in Nov 2023

6/10 Okay

Jimmy

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
They charged us for decaf coffee in the room. The breakfast was terrible but the staff friendly. The location is excellent and the building is beautiful
Stayed 5 nights in Nov 2023

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Needs to re-supply coffee each day at no additional cost. Needs to supply kleenex. Over all, quite good with great staff!
Stayed 3 nights in Aug 2023

10/10 Excellent

Lester

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great and the staff were lovely. 10/10 would stay there again.
Stayed 4 nights in May 2023

10/10 Excellent

Ezequiel

Liked: Cleanliness, room comfort
Great hidden little art deco gem in Condesa!
Great little hotel in Condesa! It reminds me of NYC hotels that pack a lot in little spaces. Yes, the rooms are small, but you don't really feel it. Besides, the neighborhood is so cute that you will be spending most of the time outside. The front desk people were super friendly and helped us with the many questions and the many requests we had. Truly a great experience.
Stayed 2 nights in Apr 2023

10/10 Excellent

Melissa, Santa Cruz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were treated to a lovely room and a nice bottle of red wine waiting for us. All of the staff were really friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Feb 2023

6/10 Okay

Nancy, los angeles

The hotel was in a safe, clean neighborhood. But the size of the rooms and just the overall hotel is small. I wouldn’t recommend staying at this place if you’re looking for a spacious place.

10/10 Excellent

Molly

Traveled with group
Liked: Cleanliness, room comfort
It was wonderful. People were terrific and helpful. Location was great. Small rooms, but well appointed.
Stayed 2 nights in Jan 2023

10/10 Excellent

Valentina

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel! It’s in a great location and it’s beautiful moly decorated in a modern art deco style. The room was really nice and we loved the helpful staff. The neighborhood is so walkable and safe.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Beautiful, stylish boutique hotel
Perfect location - Parque Mexico is absolutely GORGEOUS. Quiet. Tons of restaurants & shops nearby. Friendly bilingual staff. A/C, same-day laundry services, and good advice about the neighborhood from the staff.
Stayed 5 nights in Dec 2022

10/10 Excellent

Lorna Rosario Montecillo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are so friendly and accomodating property is clean & quiet some safety issues with regards to elevator and when you get out of the elevator, the stairs is right there, one can tripped

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, room comfort
Business trip
Very congenial staff. Excellent cleanliness and quality of rooms. Excellent location.
Stayed 1 night in Dec 2022

10/10 Excellent

Shaleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great neighborhood
Stayed 2 nights in Oct 2022

8/10 Good

Antonia

Traveled with partner
Liked: Cleanliness
The location of this hotel is excellent and the surrounding neighbourhood is great
Stayed 5 nights in Sep 2022

10/10 Excellent

Era

Liked: Cleanliness, room comfort
Hipodrome 5-Star
The property is centrally located in the beautiful area of hippodromo walking distance to countless restaurants, shops, etc. The hotel itself is very well maintained, clean and too notch service. This is my second stay and I will be back!
Stayed 3 nights in Aug 2022

10/10 Excellent

Steve, san francisco

Traveled with partner
Beautiful boutique hotel on very quiet street. Excellent customer service had a penthouse apartment with outdoor deck!
Stayed 5 nights in Jul 2022

2/10 Terrible

Chauncey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel! The rooms were filthy, the AC was broken, making it too hot to sleep, and the staff was useless. Do not recommend. Stay anywhere else!
Stayed 4 nights in Apr 2022

2/10 Terrible

Virginia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTE NIGHTMARE. DO NOT STAY HERE. - Dark, dingy, and musty - Walls are paper thin & noise from other guests can be heard in surround sound - AC didn't work & the only window in the room opened to a tiny concrete lightwell with no ventilation. The room was hot & stuffy. - Mosquitoes & cigarette smoke came in the room when the window was open. - During our stay the hotel underwent a full-scale fumigation. All surfaces were soaked with a naphthalene/moth ball-smelling chemical. The toxic fumes were so strong we were nauseous, lightheaded and feared for our health & safety. The hotel staff refused to make any accommodations for the odor, so we checked out of the hotel. The manager is not onsite and won't take our calls, so we are still attempting to obtain a refund for 6 of the 9 nights that we were unable to stay over a month later.
Stayed 9 nights in Apr 2022

2/10 Terrible

Ryan

Overcharged
I booked this reservation in USD. Upon checking in (in the middle of the night), I was presented with an invoice in local currency. I felt under duress since it was the middle of the night and signed the invoice. The next morning, I did the math and checked my credit card and was charged ~$124 more than my booking confirmation. I tried to talk to someone several times about this. About a week after checking out, the hotel wired me a net $85 (after additional fees). I disputed this with hotels.com and my credit card company to no avail. Other than that, the hotel was average. Good location, good service but loud, no coffee available until 8:00. Very disappointed in how all parties handled this. I clearly had a reservation with a confirmation in USD. Neither the hotel nor hotels.com stood behind that confirmation. To top it off, hotels.com sends me a message saying that they negotiated on my behalf and the charges would be reversed. Wrong again!
Stayed 6 nights in Feb 2022

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Reese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is great, there’s a restaurant onsite and a bar next door, with creative cocktails and natural wines. In spite of this, the room was quiet. Big bathroom, excellent storage. Lots of filtered water provided daily. It’s a wonderful location if you want to be walkable to nightlife and the metro, but to stay in a quiet oasis. The staff are very kind and helpful.
Stayed 7 nights in Apr 2022

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful small boutique hotel in Condesa. Great location, very friendly staff, comfortable accommodation
Stayed 4 nights in Apr 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hippodrome smells AMAZING and the design is very chic and elegant. It was our first time in Mexico City and we're glad we stayed at this boutique hotel in Roma Norte rather than somewhere in Polanco. Location is excellent!
Stayed 1 night in Feb 2022

8/10 Good

Frank

Stayed 5 nights in Jan 2022

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

4/10 Poor

David

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I seriously hurt myself because the floors in the lobby were left wet with soapy water. The receptionist saw this happen and later saw how hurt I was. I asked to speak to a manager, but no one contacted me. Just based on this, I think you run an unsafe and poorly managed hotel.
Stayed 4 nights in Jan 2022

10/10 Excellent

RITA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Fabio P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Horrible stay at this Hotel. We reserved for 1 night only between flights to get to know Mexico City. When we arrived at the hotel, receptionist mentioned they were having a problem with the water and it would only take 1 hour to fix it. After 4 hours we returned to the hotel to take a shower (after a 8 hour flight) and there was no hot water. We called a few times to the receptionist they mentioned they were fixing it. It was 10:30pm already and we had to wake up at 3:30am next day. We gave up and slept. Next morning at 3:30am there was no water at all, you couldnt even brush your teeth or flush the toilet. Horrible experience and the only thing I heard from them was “we are really sorry”. Nothing was done. I wish this was an one off event but I would check before going.
Stayed 1 night in Nov 2021

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must skip
There was no hot water in our room, and the service at the hotel was TERRIBLE. They gave out my personal email to a car service without my consent. Would not recommend staying here at all.
Stayed 1 night in Oct 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, great staff very friendly. Intimate hotel with smaller but clean and nice rooms. Free WiFi in each room. Great little cafe in the hotel, amazing wine bar next door, and lots of other spots in condesa & roma walking distance. We would stay again!
Stayed 3 nights in Oct 2021

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 2 nights in Oct 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel located in the heart of Condesa. The staff is friendly, helpful, and very attentive. The rooms are stylishly appointed and very comfortable. As someone who lived in Mexico City for years, I can say that there is nowhere else I would stay.
Stayed 4 nights in Oct 2021

8/10 Good

Alistair, London

Liked: Cleanliness, staff & service
Cosy well located little boutique
Stayed 2 nights in Oct 2021

10/10 Excellent

claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Hotel was perfect for our stay. Clean, friendly, accommodating and more. Stayed in terrace room and will definitely be coming back when I return to CDMX!
Stayed 4 nights in Sep 2021

6/10 Okay

Diana

Stayed 2 nights in Jul 2021