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Reviews of FlowSuites Condesa Adults Only

4 out of 5
FlowSuites Condesa Adults Only
Av. Nuevo Leon No. 108 Piso 6, Hipodromo Condesa, Mexico City, CDMX

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 445 reviews" "
Rating 8 - Good. 151 out of 445 reviews" "
Rating 6 - Okay. 52 out of 445 reviews" "
Rating 4 - Poor. 32 out of 445 reviews" "
Rating 2 - Terrible. 9 out of 445 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff ! Great location !
Stayed 1 night in Apr 2024
Response from FlowSuites Condesa on 2024/4/24
Thank you for taking the time to leave us a comment, we work every day to offer you a quality service and a pleasant stay. We hope to welcome you back soon.

10/10 Excellent

Natalie, Travancore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel in the beautiful neighbourhood of Condesa. Lots to do around the area, and the rooms themselves were very comfortable and modern.
Stayed 3 nights in Mar 2024
Response from FlowSuites Condesa on 2024/4/7
Dear Natalie,Thank you so much for your feedback. For us it was a pleasure being your option to stay at Mexico City. Hope to see you soon. Best regards,

8/10 Good

Sosa

Stayed 4 nights in Feb 2024
Response from FlowSuites Condesa on 2024/3/28
Dear Sosa,We thank you, the time you took to qualify us, your qualification is very important for us, we will be looking forward to your next visit.

10/10 Excellent

Lloyd F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location makes it easy to get to all the points of interest.
Stayed 12 nights in Feb 2024
Response from FlowSuites Condesa on 2024/3/23
Thank you for taking the time to evaluate us. If you have any suggestions to improve our service, please do not hesitate to let us know.We look forward to welcoming you back soon.

8/10 Good

Carleton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located, the area is safe, and the rooms were spacious. Breakfast was great. The road outside is quite busy and the windows don't block the noise well. But with earplugs I was able to sleep, and the road was quieter at night.
Stayed 3 nights in Feb 2024
Response from FlowSuites Condesa on 2024/2/26
Thank you for taking the time to write a review, we read all comments to improve our service and facilities. We hope to see you again soon.

8/10 Good

Teresa

Stayed 3 nights in Feb 2024
Response from FlowSuites Condesa on 2024/3/23
Agradecemos se tomara el tiempo para evaluarnos, si tiene alguna sugerencia para poder mejorar nuestro servicio, no dude en expresarla y será tomada en consideración. Esperamos poder recibirla nuevamente.

8/10 Good

PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, contemporary design. The bathroom all glass doors so not a lot of privacy. Great breakfast with very nice view. Our room was noisy since it faced the street traffic.
Stayed 7 nights in Jan 2024
Response from FlowSuites Condesa on 2024/2/5
Dear Patricia, thank you for your comment and we appreciate your opinion of your stay with us, we hope you give us again the opportunity to improve your experience with us.

8/10 Good

Drazen

Liked: Staff & service, property conditions & facilities
Room and balcony could be cleaner.
Stayed 3 nights in Jan 2024
Response from FlowSuites Condesa on 2024/2/2
Dear Drazen, We do appreciate your feedback, we will take care immediately. Best regards,

10/10 Excellent

Florry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the FlowSuites. Staff great and was very grateful for their excellent issue given my poor attempts at Spanish. Room was a good size. Breakfast was basic and tasty. Location great for sightseeing.
Stayed 3 nights in Jan 2024
Response from FlowSuites Condesa on 2024/1/23
Thank you for taking the time to leave your comment, we hope your entire stay was satisfactory and give us the opportunity to welcome you back.

10/10 Excellent

Ayelet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from FlowSuites Condesa on 2024/1/23
Thank you for your rating, we look forward to welcoming you again and providing you with a pleasant stay.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from FlowSuites Condesa on 2024/2/9
We appreciate your stay with us and hope your stay was pleasant, we look forward to welcoming you again.

8/10 Good

Sophie

Stayed 7 nights in Jan 2024
Response from FlowSuites Condesa on 2024/1/20
Dear Sophie,Thank you so much for the time you took to leave you feedback. Best regards.

4/10 Poor

Jane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy
Staff was very accommodating but room was a bit shabby. The design was such the the voices from lobby carried up through atrium waking us up every morning. The curtains were torn The breakfast was very nice. Think it was way overpriced for the condition. Location was good
Stayed 3 nights in Jan 2024
Response from FlowSuites Condesa on 2024/1/17
Dear Jane, we really appreciate your feedback and we are sorry to hear that your stay was not completely satisfactory. We work daily taking into consideration all comments to provide a better service.

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugly breaks fast -dirty -sheets damage - bath floor sleepers - disappear my iPhone charge from my room NOT RECOMENDED
Stayed 2 nights in Jan 2024
Response from FlowSuites Condesa on 2024/2/5
Dear Maria, thank you for your comment and we appreciate your opinion of your stay with us, we regret that your stay was not satisfactory, we work to improve our service and improve your experience with us. Have a nice day

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from FlowSuites Condesa on 2024/1/17
Dear Christopher, we appreciate you taking the time to rate your experience with us. We will be happy to welcome you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Great location, great staff. Room was quite nice.
Stayed 3 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Dear David, thank you for taking the time to review your experience with us. We look forward to welcoming you back to provide you with excellent service.

6/10 Okay

LISA

Traveled with partner
Liked: Cleanliness, staff & service
The only horrible thing was the amount of street noise. The hotel has an open concept and you hear everything—the cars, music, talking even the pigeons. So if you are looking for peace and quiet or are a light sleeper this is not the place for you.
Stayed 2 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Dear Lisa, we appreciate your comment and we will take it into account to improve the quality of our service. We hope you can give us the opportunity to welcome you again and offer you a better service.

6/10 Okay

Verified traveler

Great location, so-so rooms
The suite was quite spacious, but not very comfortable. Its layout featured a lot of wasted space and frankly bizarre design choices; why, for example, did the sliding bathroom door have no lock or handle? Why was the toilet on a raised platform, putting you directly parallel to the bathroom mirror? Also, the bed was, for me at least, too tall and the mattress too firm. The staff during our stay was perfectly pleasant, though the WhatsApp number they encourage you to write with any questions turned out to be a completely useless chatbot. The minibar hadn't been properly restocked before our visit, so there was some confusion when we checked out about what we'd consumed during our stay. The location is great and is probably this hotel's greatest asset. It was so nice to have lots of coffee/cacao options nearby in the morning and be able to walk around the neighboring parks in the evening. We booked a courtyard-facing room and had no noise complaints whatsoever during our stay (I know that's been an issue for some other guests). I certainly don't regret my stay, though I doubt I'd choose to book here again.
Stayed 4 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/18
Dear JustinWe sincerely appreciate your detailed comments about your experience in our suite. We value the opportunity to receive constructive feedback.We regret that the layout and design of the suite did not completely meet your expectations. We take into consideration your observations regarding the bathroom sliding door, bedding details and chatbot follow-up, we will also review our processes to ensure proper replenishment prior to guest arrival in the future.

6/10 Okay

Smita

Liked: Cleanliness, amenities, property conditions & facilities
Location is great however, the front staff was not very friendly or welcoming. Had to ask for a few things and the "upgraded" room i got as VIP access was mediocre at best. Housekeeping happened very late in the day which was inconvenient. I wouldn't stay there again.
Stayed 5 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Dear Smita, we are sorry to read that your stay was not pleasant. We take all comments into account to improve the quality of our service and thank you for taking the time to write to us.

8/10 Good

Mahase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern design and clean. Room was spacious and comfortable.
Stayed 2 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Dear Beau, thank you for taking the time to rate us. We would like to know if there is anything we can improve to offer a better quality of service.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Estimada Martha, agradecemos se tomara el tiempo de calificarnos y si hubiese algo en lo que podamos mejorar, seguiremos atentos a sus comentarios.

6/10 Okay

Holley

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
Staff was so kind and attentive. Room was odd - clear glass shower door for toilet and sink area; shower in hall area. Bathroom lacked privacy. Breakfast was ok. Coffee was very poor tasting and weak. Great location to visit CDMX.
Stayed 5 nights in Dec 2023
Response from FlowSuites Condesa on 2024/1/17
Dear Holley, we are sorry to read that your experience was not the best. We take all comments to improve our service and facilities, and we work every day to provide a better quality in our service.

8/10 Good

PATRICIA

Stayed 1 night in Dec 2023
Response from FlowSuites Condesa on 2023/12/21
Dear Patricia, Thank you so much fo the time you took to rateus. Of course, we will continue improving so next you visit us we will give you a better experience. Best regards.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and comfortable. We could walk to lots of sites and there were a lot of great restaurants nearby.
Stayed 3 nights in Dec 2023
Response from FlowSuites Condesa on 2023/12/21
Dear Michael, We do appreciate the time you took to leave your feedback. Hopefully, we can see you once again. Best regards,

8/10 Good

Kishore

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The hotel was nice and in the Central condesa area. The staff were great too. The only downside we found was that the breakfast has no vegetarian cooked option and also there were no toiletries in the room.
Stayed 6 nights in Nov 2023
Response from FlowSuites Condesa on 2023/11/29
Dear Kishore, We do appreciated the time you took to leave your feedback. It allow us to continue improving and provide the best experience next time you visit us. Best regards,

10/10 Excellent

gilles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room super breakfast super friendly and profesional staff
Stayed 1 night in Nov 2023
Response from FlowSuites Condesa on 2023/11/28
Dear Gilles, Thank you so much for the time you took to leave your comment. Hopefully, you can came back once again. Best regards,

2/10 Terrible

Nicholas

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a complete ripoff. Checked in and immediately wanted out. We cancelled and they refuse to give a refund. They also do not communicate with Expedia and do not follow their own policy for cancelation. This is the worst hotel I have ever stayed in and I have backpacked in hostels. Stay away.
Stayed 7 nights in Nov 2023
Response from Flowsuites Condesa on 2024/1/18
Dear NicholasWe appreciate your communication and deeply regret the inconvenience you have experienced in relation to the present situation. We understand the importance of addressing this matter properly and express that our policies are very clear in relation to whether or not a refund applies and because of what happened we have made the decision to reject your request.

8/10 Good

juan c, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the condesa neighborhood. Plenty of dining options and entertainment around the area. They offer breakfast and have to say has options and is tasty. The Bar was not open and they lack a restaurant. Rooms are big and comfortable and the price very reasonable.
Stayed 4 nights in Oct 2023
Response from FlowSuites Condesa on 2023/11/12
Dear Juan, Thank you for sharing details of your stay with all of us. It allow us to continue improving. Hope you can visit us once again. Best regards,

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location-comfy-slippery shower stalls
Flow suites is a great location in Condesa. The building is clean and quite comfortable. However, the facility would greatly improve by adding non-slippery material to the shower floor and also adding grab bars. We had to request additional floor mats to place inside the shower stall while showering due to the slippery condition.
Stayed 4 nights in Nov 2023
Response from FlowSuites Condesa on 2023/11/12
Dear Antonio, We do appreciate the feedback you provide us. That allow us to continue improving. Hope you can came back once again.Best regards.

4/10 Poor

omar tarik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At 1:30 a.m. someone opened the door of the room thinking that it was empty!!! There's a very bad internal management. Then, when we tried to contact the lobby, nobody was there, and the only way was via a chatbot!
Stayed 2 nights in Nov 2023
Response from FlowSuites Condesa on 2023/11/12
Dear Omar, We regret that your first visit to FlowSuites was spoiled by this situation. We have already take action to prevent it from happening again. Best regards,

8/10 Good

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great neighborhood
The hotel was in a great central location in Condesa and walkable to local restaurants, cafes, bars and lots of lovely parks. The neighborhood is very nice and extremely safe. Service was great at the front desk and housekeeping was very helpful. The only downside was noise level from adjacent apartments. Our room was in the back of the hotel. Some neighbors played loud music after midnight and we could hear their conversations very clearly. I would request a room in the front of the hotel to avoid the noise.
Stayed 7 nights in Oct 2023
Response from FlowSuites Condesa on 2023/11/11
Dear Cherilyn, We appreciate the time you took to leave us your feedback. Thnaks for letting us know the situation you have the neighbors, we would do our best to change that. Best regards,

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff. Room was spacious and hotel is in a great neighbourhood.
Stayed 2 nights in Oct 2023
Response from FlowSuites Condesa on 2023/10/24
Dear Desiree, Thank you so much for your comment. It allow us to continue creating great experience for you. Hope you can come back once again. Best regards,

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from FlowSuites Condesa on 2023/11/12
Dear Christopher, Thank you for your rating us. Hope we can see you soon. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Beautiful design, not a 4 star hotel
Beautiful design but you could hear people’s music from other rooms, the staff didn’t help me with my luggage or other needs…the sheets were scratchy and I had an allergic reaction, would not stay again, overpriced.
Stayed 1 night in Sep 2023
Response from FlowSuites Condesa on 2023/10/2
Dear guest, I am sorry to hear that your latest experience was not the best. Your feedback allow us to continue improving. Best regards,

10/10 Excellent

Raymond

Stayed 4 nights in Sep 2023
Response from FlowSuites Condesa on 2023/9/13
Dear Raymond, We appreciate the time it took to qualify, it allow us to continue improving. Hope you have the chance to visit us once again. Best regards,

10/10 Excellent

John

Stayed 3 nights in Aug 2023
Response from FlowSuites Condesa on 2023/9/4
Dear John, We thank you, the time you took to qualify us, your qualification is very important for us, we will be looking forward to your next visit.Best regards,

2/10 Terrible

Beatriz

Disliked: Cleanliness, staff & service, property conditions & facilities
I was put in a room where the shower did not work. My room overflowed, and I had so let people in my room so they could clean it and could not take showers during my stay. The staff seemed like they did not care.
Stayed 1 night in Aug 2023
Response from FlowSuites Condesa on 2023/8/29
Dear Beatriz, We deeply regret this situation, believe me that your comment is of utmost importance to us. We will occupy your feedback to be able to offer a better service.We do apologize. Best regards,

4/10 Poor

Karen

Disliked: Property conditions & facilities
It was extremely loud, did not sleep any night out of the 4 we stayed here. People are up all night screaming in the streets and windows do not properly close. Bed was firm and painful on our backs. None of the gym equipment worked and/or turned on. Asked for towels and bathroom amenities and never received them. Will not return again. Very disappointing.
Response from FlowSuites Condesa on 2023/8/29
Dear Karen, We do apologize for any inconvenience that this may have caused. You comment helps us continue to improve our service and facilities. Best regards,

8/10 Good

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and nice room with a big balcony. Water wasn’t that hot as my wife would like to, the rooftop is nice and the breakfast is ok but I recommend to go and have breakfast somewhere else lots of options nearby
Stayed 3 nights in Aug 2023
Response from FlowSuites Condesa on 2023/8/20
Dear Diego, Thank you so much for your comment. It allow us to continue improving, so for the next time we can give the best experience. Hope you can visit us once again. Best regards,

10/10 Excellent

Warren, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from FlowSuites Condesa on 2023/8/10
Dear Warren, Thank you so much for your comment. It was a pleasure for us being your option to stay in Mexico. Hope we can see you soon. Best regard,

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay with clean and tidy facilities. very good dining options around
Response from FlowSuites Condesa on 2023/8/7
Dear Kenneth, We really do appreciated your comment. We're glad you enjoy your stay with us, hopefully you have the chance to visit us once again, we have new facilities for our guest. Best regards,

10/10 Excellent

Christian

Stayed 2 nights in Jul 2023
Response from Flowsuites Condesa on 2023/7/10
Dear ChristianThank you for your time to qualify us. It's a pleasure to know your stay was perfect. See you soon

10/10 Excellent

Guerra

Stayed 1 night in Jul 2023
Response from FlowSuites Condesa on 2023/7/29
Dear Carlos, We do appreciate the time you took to leave this comment, it's important for us so we can continue improving. Hopefully, you can come back once again. Best regards,

2/10 Terrible

Jaime G

Liked: Amenities
Disliked: Staff & service
Think twice about booking a room there. Many of the rooms face a very busy street. After a horrible nights sleep, I enquired about switching rooms. The so called rate from the day before tripled. That along with a less than worthy bed, I checked out and booked another hotel for the remaining two nights. Ate the cost.
Stayed 3 nights in Jul 2023
Response from FlowSuites Condesa on 2023/7/25
Dear Jaime, we are sorry to hear that your stay was not satisfactory and that you had problems due to the noise from outside and that our occupancy did not allow us to accommodate you in another type of room, we appreciate the time you have taken to share your opinion as it helps us to improve our service.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and warm staff, wonderful rooftop terrace, tasty breakfasts.
Stayed 3 nights in Jun 2023
Response from Flowsuites Condesa on 2023/7/2
Hello TaraIt's a pleasure to know your stay was comfortable. We are very thankful to you and hope you see you soon

4/10 Poor

Christine

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from FlowSuites Condesa on 2023/8/10
Dear Christine, We regret any inconvenience you had during your stay. We keep moving forward to improve our service. Thank you for your rating. Best regards,

4/10 Poor

Vincent

Liked: Cleanliness
Disliked: Staff & service
Great property location in Condessa. The staff was rude - failed to locate out reservation - then tried to refuse our stay as alternate sights listed it as adult only (not. Orbitz). They acted like they were doing us a favor to accept our prepaid room. Did not honor my platinum rewards. Skip this venue!
Response from FlowSuites Condesa on 2023/6/27
Dear Vincent, we are sorry for the inconvenience during your last stay, but it is important to mention that we have strict policies in our profiles regarding the minimum age restrictions to be able to stay for security reasons, which does not allow us to be flexible in this matter, we will ask you Please take all this into account on your next visit.Warm regards!

8/10 Good

Enrique

Stayed 3 nights in Jun 2023
Response from FlowSuites Condesa on 2023/6/27
Estimado Enrique, agradecemos mucho el tiempo que ha dedicado en brindarnos una calificación, su opinión es muy importante para nosotros, esperamos poder tener el honor de volver a hospedarlo en su próxima visita a la CDMXSaludos!

8/10 Good

Wassim

Stayed 5 nights in May 2023
Response from wassim on 2023/6/8
Thank you very much for your comments! we hope you come back soon

8/10 Good

Dietrich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, Excellent breakfast, good bed, Excellent attention of the staff
Stayed 9 nights in May 2023
Response from dietrich on 2023/6/8
Thank you very much for your comments! we hope you come back soon