Outdoor pool
Check availability

Reviews of Dominion Polanco

3.5 out of 5
Dominion Polanco
Aristoteles 21, Col. Chapultepec Polanco, Mexico City, CDMX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 60 reviews" "
Rating 8 - Good. 10 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.6/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024
Response from ISRAEL MILAN on 2024/4/29
Dear Maria,Thank you for rating us.regards

8/10 Good

alexis

Liked: Cleanliness, property conditions & facilities
Safe and quite
Stayed 1 night in Apr 2024
Response from Israel Milan on 2024/4/23
Dear Alexis,Thank You for your comments.Kind regards

6/10 Okay

Daniel, FORT LAUDERDALE

Stayed 1 night in Apr 2024
Response from ISRAEL MILAN on 2024/4/26
Dear Guest,thank you for rating usregards

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Dominion Polanco. The people are very nice and helpful. The rooms are spacious with living room and dining room.You can walk to many dining options around. There is a park and theater across the street. The area is very safe. Women walking their dogs at night and jogging alone. We would stay here again if we return to Ciudad de Mexico
Stayed 6 nights in Mar 2024
Response from Israel Milan on 2024/4/5
Dear Daniel,Thank You for your comments.Regards

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Everything was perfect!
Stayed 5 nights in Feb 2024
Response from ISRAEL MILAN on 2024/3/26
Dear Heather,thank you for rating us,regards

10/10 Excellent

Roberto, The Woodlands

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Israel Milan on 2024/2/8
Estimado Huésped.Agradecemos su preferencia.Saludos

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They remodeled the Pool and installed a jacuzzi, but most importantly for Mexico City’s weather, the water is kept warm enough for kids to use the pool day or night. The gym was also remodeled recently and is very nice.
Stayed 8 nights in Dec 2023
Response from ISRAEL MILAN on 2024/1/12
Dear Graciela,Thank you for your comments.Kind regards

10/10 Excellent

Sarah

Traveled with family
Liked: Amenities, property conditions & facilities
Very comfortable apartment, friendly service and good breakfast.
Response from ISRAEL MILAN on 2024/1/12
Dear Sarah,Thank your for your comments.kind regards

4/10 Poor

Karina

Traveled with family
Liked: Cleanliness
unfortunately, while we were leaving we were not allowed to simply check out, they locked the door and held my family and I for 10 minutes in the lobby as security and akwardly gazed at one another ( missing our airport Uber) until they checked our room for missing items. It was unnecessary and embarrassing as we are customers, not hostages 😞
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/22
Dear Karina, we are very sorry for your inconvenience, but you had a hotel-owned towel in your luggage. In any case, we will take your comments to improve our service.

10/10 Excellent

Honey

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Israel Milan on 2023/11/28
Dear guest,Thank You for rating us.Kind regards

10/10 Excellent

yoav

Traveled with family
Liked: Cleanliness, room comfort
Great location, helpful staff I’m
Great location, helpful staff
Stayed 5 nights in Oct 2023
Response from ISRAEL MILAN on 2023/10/25
Dear Mr Yoav,Thank you for your comments.regards

8/10 Good

alexis

Stayed 1 night in Oct 2023
Response from ISRAEL MILAN on 2023/11/11
Estimado Huesped, Gracias Por su puntuacion.Saludos cordiales

10/10 Excellent

Jonathan

Stayed 4 nights in Oct 2023
Response from ISRAEL MILAN on 2023/11/3
Estimado Sr Jonathan,gracias por su puntuacion.saludos cordiales

10/10 Excellent

ANDREA

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from ISRAEL MILAN on 2023/11/3
Estimada Srita Andrea,Gracias por su puntuacion.Saludos Cordiales

4/10 Poor

abdullah

Traveled with family
Liked: Cleanliness
Disappointing
Disappointed on several levels. Only the bedrooms had AC. Living room and kitchen very stuffy. Couldn’t open the windows out of fear of flies coming in. Pool and exercise room was being worked on thus unable to use. Breakfast was limited and it was the same everyday. A little bit of variation would help. Additionally , we had booked for a whole week and had an emergency back home and left 3 days early. They were unwilling to refund us and told us to try thru Hotes.com and even when we did, they refused the refund.
Stayed 6 nights in Aug 2023
Response from ISRAEL MILAN on 2023/9/4
Dear Guest,Thank you for your feedback.kind regards

6/10 Okay

farida

Traveled with group
Staying in Dominion
We like staying at Dominion but it need a little care. Thing are getting old and need s replacing and a more friendly staff. The lady that makes the breakfast is extremely unfriendly and overall it needs a friendlier and more helpful staff.
Stayed 6 nights in Aug 2023
Response from ISRAEL MILAN on 2023/9/4
Dear Guest,Thank you for your feedback.Kind regards

10/10 Excellent

Emilio

Stayed 1 night in May 2023
Response from ISRAEL MILAN on 2023/11/11
Estimado Huesped, Gracias Por su puntuacion.Saludos Cordiales

6/10 Okay

NEIL

Traveled with family
Liked: Cleanliness
The rooms are apartments. Enormous two-bedroom, two-bath, eat-in kitchen, etc. if would be great for a long-term work location. The services, however, are fairly limited. Breakfast options poor.
Stayed 4 nights in Apr 2023
Response from DOMINION on 2023/4/30
Thank you for sharing your kind opinion with us, we are pleased to know that your stay was pleasant, we will continue working to continue exceeding your expectations.

10/10 Excellent

juliana

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from ISRAEL MILAN on 2023/5/19
Dear Guest,thank you for your commentsregards

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from ISRAEL MILAN on 2023/4/26
Dear Guest,Thank you for rating us.regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
I love dominion
My stay was incredible and looking forward to coming back in the next couple of months.
Stayed 4 nights in Mar 2023
Response from ISRAEL MILAN on 2023/3/16
Dear Guest,thank you for your comments, kind regards

10/10 Excellent

Lauren, Brooklyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for families, terrific location, complete in every way.
Stayed 2 nights in Feb 2023
Response from Israel Milan on 2023/2/27
Dear Guest,we appreciate your comments.regards

10/10 Excellent

Marlon Estuardo

Liked: Cleanliness, amenities, property conditions & facilities
Response from Israel Milan on 2023/3/9
Dear Guest,thank you for rating us.kind regards

10/10 Excellent

Marco

10/10 Excellent

Graciela

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and facilities
Response from Israel Milan on 2022/12/31
Dear Guest,thank you for your comments,regards

8/10 Good

Nicole

Traveled with family
Liked: Amenities, property conditions & facilities
Muy cómodo, excelente ubicación.
Stayed 2 nights in Oct 2022
Response from Israel Milan on 2022/10/31
Dear Guest,thank you for your comments.kind regards

10/10 Excellent

zulay

Traveled with family
Liked: Cleanliness, room comfort
excellent location, safe, clean, and really good service.. awesome
Stayed 8 nights in Sep 2022
Response from DOMINION on 2022/10/10
Thank you for sharing your friendly opinion with us we are pleased to know that your stay was pleasant we will continue to work to continue to exceed your expectations, we hope you soon.

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location in Polanco. Always felt safe with the excellent security guards. The apartment was clean and spacious. Only negative was the people staying in the apartment next to us had a loud party the first night we were there complete with live music that made our walls vibrate. Every other night it was very quiet, but I’m surprised they would allow someone to throw a party.
Stayed 4 nights in May 2022
Response from Israel Milan on 2022/6/7
Dear Guest, thank you for your valued comments. Kind regards

10/10 Excellent

Irene Rodriguez

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
This place is perfectly located and the amenities are 1st rate!
Stayed 3 nights in Dec 2021
Response from Israel Milan on 2021/12/23
Dear Guest, We very appreciate your comments. kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
I loved the amount of space I had at Dominion Polanco, and I absolutely loved the neighborhood. Polanco is my favorite neighborhood in Mexico City. The hotel is a pretty calm sanctuary within the city, and having access to a pool was great. The WiFi was perfect! I only wish they had a restaurant onsite where I could go eat or order to my room at any time of day.
Stayed 2 nights in Apr 2021
Response from Israel Milan on 2021/4/20
Dear Guest, Thank you for your feedback, we appreciate it. kind regards

10/10 Excellent

mattw, toronto

Traveled with family
Liked: Cleanliness, amenities
best location in polanco. right in front of lincoln park and easy access to saturday's farmers market. 2 min walk to lots of amazing restaurants snd shopping. rooms have full kitchen and washer dryer. great value for families
Stayed 4 nights in Feb 2020
Response from Israel on 2020/2/18
Dear Mr Matthew, Than you for your excellent comments about our Beautiful Property Dominion Polanco. Kind regards Israel Milan

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dominion, is a beautiful hotel, very well maintained, the rooms are large . We loved staying there. The front desk staff are very helpful.
Stayed 7 nights in Dec 2019
Response from Israel Milan on 2020/1/13
Dear guest, Thank you for your comments Kind regards

8/10 Good

Carolina, Monterrey Mexico

Traveled with family and small children
Liked: Cleanliness, amenities
Amazing location. The rooms are very well appointed and nicely decorated... you have everything you need. Staff is super helpful
Stayed 5 nights in Dec 2019
Response from Israel Milan on 2020/1/13
Dear guest, Thank you for your comments Kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, friendly staff, nice neighborhood..
Stayed 2 nights in Oct 2019
Response from Dominion Polanco on 2019/10/21
Dear Guest, Thank you for your feedback. Regads

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, the apartments are spacious, modern and clean. The location is amazing, close to restaurants, shopping area and museums.
Stayed 8 nights in Jun 2019
Response from Israel Milan on 2019/7/9
Dear Guest, Thank you for your comments, we hope in your next visit to CDMX choose again Dominion Polanco as your home. Kind Rgards Israel Milan

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not just hotel rooms, they are fully equipped apartments. Excellent stay. Would definitely go back.
Stayed 3 nights in May 2019
Response from ISRAEL MILAN on 2019/6/4
Thank you for your comments dear guest. regards Israel Milan

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Great location
The lady (manager) that they have... wow what a really impolite person

8/10 Good

Leif

Liked: Cleanliness, property conditions & facilities
Stayed 16 nights in Apr 2024
Response from ISRAEL MILAN on 2024/4/26
Dear Guest,thank you for rating usregards

8/10 Good

Cesar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Lo que no me agrado es que el check in es a las 11 y prácticamente van por ti para sacarte de tu habitación y la revisan como si les hubieras robado algo..
Stayed 1 night in Dec 2023
Response from ISRAEL MILAN on 2024/2/20
Estimado Huesped,gracias por compartir sus comentarios.Saludos cordiales

10/10 Excellent

Ma Teresa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from ISRAEL MILAN on 2023/12/27
Gracias por su preferenciasaludos

10/10 Excellent

Ma Teresa

Traveled with family
Liked: Cleanliness, room comfort
Me encanta venir aquí!
Muy amable todo el staff y la ubicación e instalaciones son ideales
Stayed 1 night in Dec 2023
Response from ISRAEL MILAN on 2023/12/16
Estimada Ma Teresa,agradecemos su preferencia.saludos

10/10 Excellent

DANIELA

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo como en la descripcion
Stayed 9 nights in Nov 2023
Response from Israel Milan on 2023/11/28
Dear GUEST,Thank You for rating us.Kind regards

10/10 Excellent

Miguel Angel

Stayed 1 night in Dec 2022
Response from ISRAEL MILAN on 2022/12/24
Gracias por su Puntuacion estimado Huesped.Rciba un cordial saludosIsrael Milan

10/10 Excellent

JOSAFAT ELIAS

Business traveler
Liked: Cleanliness, room comfort
Excelente estancia como en casa
Dominion Polanco es un excelente espacio, una gran noche con todo lo necesario como en casa.
Stayed 6 nights in Dec 2022
Response from Israel Milan on 2022/12/19
Estimado Huésped,Agradecemos sus comentarios, la.mision para nosotros es hacer que nuestros clientes se sientan como en casa, nos da gusto saber que sucedió.Saludos

10/10 Excellent

Francisco

Stayed 1 night in Sep 2022
Response from DOMINION on 2022/9/28
Gracias por compartir su amable opinión con nosotros, nos complace saber que su estancia fue placentera, seguiremos trabajando para continuar superando sus expectativas

10/10 Excellent

Miguel Angel

Stayed 1 night in Sep 2022
Response from Israel Milan on 2022/9/20
Muchas gracias por su puntuacion querido huesped.saludos

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Israel Milan on 2022/3/2
Dear Guest, Thank your for your rate. regards

10/10 Excellent

Miguel Angel

Stayed 1 night in Jan 2022
Response from Israel Milan on 2022/2/8
Dear Guest. Thank you for your feedback. regards

10/10 Excellent

Miguel Angel

Stayed 1 night in Sep 2021
Response from Israel Milan on 2021/10/4
Thank you for Rating us. Kind regards