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Reviews of City Centro by Marriott Ciudad De México

3.5 out of 5
City Centro by Marriott Ciudad De México
Republica de Uruguay No 45, Col Centro, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 450 out of 696 reviews" "
Rating 8 - Good. 146 out of 696 reviews" "
Rating 6 - Okay. 45 out of 696 reviews" "
Rating 4 - Poor. 24 out of 696 reviews" "
Rating 2 - Terrible. 31 out of 696 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly & helpful staff. Great location building is really cool. Go on the excursions offered, Try the Pulquería a couple blocks away as well. Looks sketch but it’s so good. Didn’t have any food here though but it looked nice.
Stayed 5 nights in Apr 2024
Response from . on 2024/5/2
Dear Sergio, thank you for share your comments with us. We appreciate it and we hope to see you again in your next vist to Mexico City.

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel were very kind and willing to assist. Hotel location was ideal for city center as stated in the name. We felt safe during the entirety of our stay regardless the day or time. We recommend staying here and would personally come back to stay at this hotel.
Stayed 4 nights in Apr 2024
Response from . on 2024/5/2
Dear Veronica, thank you for share your comments with us. We appreciate it and will be a pleasure to welcome you again in your next vist to Mexico City.

10/10 Excellent

juanita Maria

Traveled with family
Liked: Amenities, property conditions & facilities
The location
Stayed 4 nights in Apr 2024
Response from . on 2024/5/2
Muchas gracias Juanita por su calificación! Para nosotros es muy importante saber que ha disfrutado de su experiencia en City Centro.

8/10 Good

Josie, Downey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and safe. The only thing I can complain about was, my bathroom door was see through. Which was a problem since we were sharing a room. Other than that my family fault safe and we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from . on 2024/5/2
Thank you for share your comments with us Josie, we will work in the concerns that you mentioned. We hope you consider us in your next visit to Mexico City.

8/10 Good

Meike

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice modern property in the centre which smells super nice wherever you go. Rooftop pool is a bonus but didn't get a chance to use it. The staff were friendly and helpful, however there are no shower facilities available to use once you've checked out. We had to find another hotel to use for the afternoon / evening as our flight wasn't until 10pm
Stayed 1 night in Mar 2024
Response from . on 2024/5/2
Thank your for take your time and share your comments with us Meike. We hope to see you again in your next visit to Mexico City.

10/10 Excellent

Julie, Santa Clarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the middle of the historic district, walking distance to everything. The property has interesting architecture. We would stay there again.
Stayed 6 nights in Mar 2024
Response from . on 2024/4/15
Dear Julie, All the team want to thank you for sharing about experiences with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, We appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best wishes.

10/10 Excellent

Ender

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The historic building
Stayed 1 night in Mar 2024
Response from . on 2024/4/4
Thank you so much for your comments! We loved you enjoy the magic of our historic site. We hope to see you again.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Very clean
Stayed 2 nights in Mar 2024
Response from . on 2024/3/28
Dear Laura, thank you very much for taking the time to share your comment. We have shared it with the whole team, it is always an encouragement to continue doing our best. We hope to see you soon!

8/10 Good

Michelle, Hampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a bank before, so there were rooms without windows. I was charged for a room upgrade, which the manager kindly informed me the next day, was a mistake...that was so wonderful of her to do that. They are syppose to credit it bank to me. Great stay overall.
Stayed 3 nights in Mar 2024
Response from . on 2024/4/15
Dear Michelle, All the team want to thank you for sharing about experiences with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, We appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best wishes.

10/10 Excellent

Perlita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 3 nights in Mar 2024
Response from . on 2024/3/25
Dear Perlita we love you enjoyed your stat with us! Thank you so much for taking the tiem to share your experience with us! We hope to see you again!

8/10 Good

Alison, brooklyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No windows in the room
Stayed 4 nights in Mar 2024
Response from . on 2024/3/25
Thank you for your comments Alison! One of the things we are proud is that our hotel is an historic building, in fact it is protected by INAH, for that reason we cannot make many modifications and our decoration department adapts the facilities in the best way.

10/10 Excellent

Elvia

Stayed 2 nights in Mar 2024
Response from . on 2024/4/4
Muchas gracias por su puntuación, nos encanta saber que disfruto su estancia con nosotros! Esperamos verla nuevamente.

10/10 Excellent

Elvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great hotel
Stayed 2 nights in Feb 2024
Response from . on 2024/3/11
Dear Elvia, We want to thank you for sharing about experiences with us!It is always encouraging to hear positive feedback. We hope to welcome you again soon, it will be our pleasure.Thank you for your preference!

10/10 Excellent

Joseline

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There needs to be windows in the rooms. It gets too stuffy inside
Stayed 5 nights in Feb 2024
Response from . on 2024/2/29
Gracias por dedicarnos unos minutos, sus comentarios nos motivan a seguir esforzándonos para dar un buen servicio.

10/10 Excellent

Ralph

Stayed 2 nights in Feb 2024
Response from . on 2024/3/25
Dear Ralph thank you so much for taking your time and sharing your comments with us, we appreciate it! It is always encouraging to know that you had a god experience with us.We hope to see you again.

8/10 Good

Cynthia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is walkable to many areas and staff was very helpful and attentive. Even though the majority of the rooms do not have windows, you do not feel the need for them.
Stayed 5 nights in Feb 2024
Response from . on 2024/2/29
Gracias por dedicarnos unos minutos, sus comentarios nos motivan a seguir esforzándonos para dar un buen servicio.

10/10 Excellent

Frankie

Stayed 4 nights in Feb 2024
Response from . on 2024/3/25
Dear Frankie thank you so much for taking your time and sharing your comments with us, we appreciate it! It is always encouraging to know that you had a god experience with us.We hope to see you again.

10/10 Excellent

Howard

Liked: Amenities
Centrally located very good service and front desk staff
Stayed 5 nights in Jan 2024
Response from . on 2024/3/10
Thank you for tell us about your experience. We appreciate your comments, they motivate us to continue doing our best.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel, it was beautiful and the front desk people were the sweetest. The rooftop staff was okay but they could improve the service.
Stayed 1 night in Feb 2024
Response from . on 2024/3/10
Dear Emily, thank you for sharing your experience with us. We will take action with th rooftop staff in order to make your service experience the best.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 2024/3/9
Muchas gracias por su puntuación Gabriela para nosotro es muy importante su opinión y nos motiva saber que disfruto su estancia con nosotros. Vuelva pronto!

10/10 Excellent

Perlita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Oct 2023
Response from . on 2024/3/9
Muchas gracias por tus comentarios Perlita, nos da gusto saber que disfrutó de su experiencia con nosotros. Esperamos verla muy pronto.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Amos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our experience and it was very tranquil among the very busy life of the city.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from . on 2024/3/10
Gracias por su puntuación Jennifer! Nos da gusto saber que disfruto su visita. La esperamos pronto de vuelta.

8/10 Good

Jessica, Van nuys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staff but a bit bothersome with the continuous calls and check ups everyday.
Stayed 13 nights in Dec 2023

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Teresa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty and convenient to walk around the historic center. I like that it is unique and doesn’t feel like a big, generic cookie cutter hotel.
Stayed 4 nights in Dec 2023

2/10 Terrible

Megan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This property is beautiful and the check in staff was 10/10! Unfortunately we had some issues with our stay though. We booked a king room and when we checked in they had to move our room as someone had been put in our room- this happens and i understand that but we were downgraded in our room category. When we asked about it the next day they said we could pay an additional amount to be put in the origonal room that was now free as the guests had checked out. We chose not to move and no one ever followed up. We also had some drunk girl knock on our door for an hour at 3am until security dealt with it- we never were provided an apology or even an explanation. It should not have taken security an hour to deal with. Further more our room door lock was broken and on more than one occasion staff had to come reset it with a new key taking over 30 minute's and making us miss a dinner reservation on the last night. Overall beautifully property but be careful that you may not get the room you pay for and that the security in the building is not always there and it is a pretty rough area of town at night. I wouldn't stay here again.
Stayed 4 nights in Nov 2023

8/10 Good

Rosmery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casi todo excelente
Todo excelente. Lo único, es que faltaban algunas cosas como espacio para la mesita de noche (no cabia mi cargador y el telefono del hotel). Y las luces son muy generales (si se prende la luz, es muy fuerte y si se esta compartiendo el cuarto, unos pueden estar dormidos y la luz molesta)
Stayed 5 nights in Nov 2023

6/10 Okay

Megan

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is located in a good location if you're looking to explore this area. The hotel has a very moody design which is cool during the daytime, but it's SO dark in the hotel at night. The rooms also don't have windows, which was a big downside for me. The pool is the size of a jacuzzi, but the rooftop terrace is nice.
Stayed 2 nights in Nov 2023

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Bizarre toilet situation
The room has a toilet in a cubicle style thing. So there's no door that seals shut and there's no ceiling to it, so you can hear anyone using the toilet as they're 6 feet away from you with nothing blocking smell or sound which is fun after a 10 day Mexico trip
Stayed 2 nights in Nov 2023

8/10 Good

Gustavo, Riverside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel I feel safe and comfortable
Stayed 4 nights in Nov 2023

2/10 Terrible

Caroline

Disliked: Staff & service
Nice hotel but poor service
The hotel is very smart, so first impressions were good. The room was clean (although our bed sheets were not changed during a 10 day stay) We ate on the terrace one evening, ordering pizza. It arrived still cold (it was clearly just a frozen pizza) When we pointed this out it was microwaved which made it not very nice. The price for a cheap frozen pizza was extortionate. We did not eat there again. Generally the staff were not very friendly or engaging. I tried to pay for my room during my stay and was told to pay at the end of my stay. The payment was then taken from my credit card without authorisation which incurred charges on my card. Overall dissatisfied with our stay. Would not recommend.
Stayed 4 nights in Oct 2023

6/10 Okay

Erik, Berkeley

Traveled with partner
Liked: Staff & service
The hotel is very dark and it does not have great amenities for an American guest in terms of English channels, brochures, or concierge service. The bathrooms are not fully enclosed, so the noises and steam from the shower get into the room. Location is pretty good.

10/10 Excellent

Gustavo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. So many coffee shops, restaurants, stores nearby. Zocalo a 5 minute walk. Staff is friendly. Very clean and beautiful.
Stayed 4 nights in Nov 2023

8/10 Good

Daniel Mark

Stayed 7 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique hotel in period building. Originally a bank, it has been beautifully converted with many architectural features retained. My room was incredibly spacious and comfortable. It’s also a short walk to the main sites in Mexico City. All the staff were very attentive and helpful, especially Sebastian who organised a tour for me.
Stayed 3 nights in Oct 2023

2/10 Terrible

Rose M, Milwaukee

Traveled with family
Disliked: Staff & service
When I arrived I was informed that I EXPEDIA had lost my reservation and that I would have to find accommodation somewhere else and that if I wanted to stay there, that I could return THREE days later when rooms would be available. My family and I had to to quickly find our own rooms and pay an additional $1600 dollars. I am very frustrated and disappointed in addition to having to pay an additional $1600 for something that I already paid for.
Stayed 5 nights in Oct 2023

10/10 Excellent

Maria P

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Perfect location for walking around the Centro. A visual delight -- so historic yet so modern! And the staff are warm and helpful!
Stayed 2 nights in Oct 2023

4/10 Poor

Barbara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
It was attractive that it was built in an old building. We had 6 family members traveling to Mexico City for a nice vacation TOGETHER. We booked four rooms so we could be together. When we arrived at the property, we were told they were overbooked and 3 of us had our two rooms (my family) but 3 of us did not (my sister n law’s family). It took an inordinately long amount of time for the front desk to rectify this situation. There was no sense of urgency or even a sense that they were sorry this was happening to us. They did find another hotel for the three of us that were displaced. So we were all split up. It was a very stressful first night on our arrival in Mexico City. My family of 3 had two separate rooms at the city center Marriott hotel. At night the hallways are extremely dark. Too dark, that it feels unsafe and a little creepy to walk to your room in the dark. Friday night some very very strange and suspicious happened. We had just gotten to sleep and we had a persistent knock at our door. The front desk person said their systems notified them that our hot water wasn’t working, which was not true. Then a man & woman from front desk knocked on my 33 year old daughter’s door. She was afraid to open it at 1030 at night especially with the dark hallways. The two people then tried to unlock her door and she was terrified, ran to the door to block them from coming in. They said that their systems notified them that her room was too hot. Which was definitely not true. so
Stayed 5 nights in Oct 2023

2/10 Terrible

Mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall the people was nice but the a/c was not working, really cheap mattresses and a really small room. What we paid is not what we got, not even close.
Stayed 4 nights in Oct 2023

10/10 Excellent

Julieta, Plano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the style. Very different from your typical hotel. It is very quiet at night! Great hot shower. Comfy bed.
Stayed 3 nights in Oct 2023

10/10 Excellent

barry

Liked: Cleanliness, property conditions & facilities
Beyond what I expected, great Price
Stayed 6 nights in Oct 2023

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Property conditions & facilities
My family really enjoyed our stay here. We were in CDMX for 5 nights. The hotel was nice, safe, quiet, and the staff was very kind and helpful. Within walking distance to Zocalo and lots of restaurants. Overall we enjoyed it.
Stayed 5 nights in Oct 2023

8/10 Good

Juana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did reserve 2 Queen beds but I did get only one and one sofa.
Stayed 1 night in Oct 2023

6/10 Okay

Jaeyeon

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1.It’s very uncomfortable to stay without refrigerator to place water in summer. 2.No privacy using the bathroom room cause ceilings are open to room. 3.Lack of amenities like tissues box and toilet papers.Hope house keeping place extra amenities if it is running out. 4.No clock to check time. 5.No rack to put luggage.
Stayed 4 nights in Oct 2023

2/10 Terrible

Monika

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom is open to the bedroom. It’s not completely separated. Same with the shower. It’s nos specified at expedia.com. If I would’ve known, I wouldn’t used this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

DORA

Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from City Centro CdMx on 2023/9/25
Muchas gracias por su visita!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023