"I’ll start with the positives: the brunch in the morning was amazing, especially with the beautiful view, and the breakfast staff were wonderful.
Unfortunately, the rest of our experience was disappointing. On our first night, our bed actually snapped, and instead of offering us another room, we were simply told to “be careful,” which was surprising and not the level of service I would expect from a hotel.
I also want to be specific about the front desk staff. The gentleman working in the evening was very nice and helpful. However, the morning front desk staff did not come across as friendly or welcoming, and overall I did not find the management particularly hospitable.
There were definitely some lovely aspects to the property, but the lack of warmth from management and the way the issue with our room was handled really affected our stay."
"This location was just outside the city center and very convenient for walking. The staff and amenities were very good and easy to use. The nightly entertainment was excellent and from 9 to midnight. The large pool was refreshing and a bar adjacent. It provided a large buffet style breakfast daily. The setting was relaxing and enjoying."
Quiete Taormina Naxos, Tapestry Collection by Hilton
8/10 Good
"We chose the Quiete for the pool, beach club and a place to wind down after a few days sight seeing. The pool area is lovely, pool bar service is great and it is well cared for. All the staff we engaged with were friendly and helpful with good English.
The evening meal on our second night was really good and the kitchen coped well with some tables and a big group of about 50 all eating at the same time.
Breakfast was average, a good selection but at 9.30 the scrambled egg looks to have been put out at 7.30 and not refreshed. Kitchen were happy to fried egg to order but not an omelette.
If you are a coffee drinker and haven't paid the extra for a room where a coffee maker is included then you won't get coffee as they don't do instant. And while there is a kettle and tea bags there is no milk provided. And when we asked about it there wasn't an offer of any.
The bathroom was a bit tired given how recently the place had been upgraded and hot water wasn't too hot in the mornings.
One real annoyance was that one of our terrace chairs had gone walkabout to a neighbouring terrace. We spotted this on checking in and ask for it to be either brought back or replaced, 2 days later that hadn't been dealt with despite a second reminder.
Overall a nice place to escape the bustle of Taormina, be aware that the walk to get a bus up is a good 10 minutes, some along a main road with poor pavement. However the local shops and restaurants are good and no touristy gifts."
Mazzarò Sea Palace - The Leading Hotels of the World
10/10 Excellent
"We felt very welcomed from the moment we entered the property to when we checked out. We were blown away by the small touches and attention to detail the team made for our anniversary. Stefano at reception was helpful and accommodating. Salvatore on the beach went above and beyond to make sure we were comfortable. We also enjoyed the evening piano player and Cristian was very engaging. I also broke a wine glass at dinner but was reassured by Francesco and his staff to not fret. They were so kind. We did find the food and beverage costs to be much more than the other hotel we stayed at in the city of Taormina, but we didn’t let that damper our experience. Grazie!!"
"The view and the hospitality. I picked the hotel for location directly across from Isola Bella. Our room was directly facing the island. I love the older Italian decor also. Yes, it needs maintenance but everything was good. Staff were particularly friendly and accommodating. Close to fununcular, beach, restaurants and stores. We did not use bus but the stop was in front of the hotel. Breakfast was also very good."
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