"I had the accessibility room. The refrigerator didn’t work , the blinds wouldn't go down. As soon as I sat on the bed I felt the springs on my backside. The other half of the bed was hard as a brick. My room was changed , because of the blinds and same situation they would go down. It was so late I didn’t want to call again or bother switching to another room, so I had to manually pull the blinds down by twisting them in & looping them to go down. My first time at a Hilton & It’s nit gtg e experience I expected at all. Beautiful lobby rooms are underwhelming & beds need upgrades fux the blinds. I got the worst sleep ever!! None!!"