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Reviews of NH Collection Merida Paseo Montejo

4 out of 5
NH Collection Merida Paseo Montejo
Calle 60 #346, Mérida, YUC

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 698 reviews" "
Rating 8 - Good. 163 out of 698 reviews" "
Rating 6 - Okay. 71 out of 698 reviews" "
Rating 4 - Poor. 26 out of 698 reviews" "
Rating 2 - Terrible. 31 out of 698 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The NH is a nice hotel at two corners of the Paseo Montejo. We did not try the breakfast/restaurant because there are plenty upscale restaurants available just down the elevator. The staff was very friendly and watching the sunset from the pool on the rooftop is an amazing experience. Highly recommendable!
Response from Mariana Adam, Guest Relations on 2024/4/5
Dear Pascal, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our privileged location and were able to enjoy all the delicious restaurants there are near us. Our team is delighted to read that you enjoyed our service and incredible views. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

10/10 Excellent

Izabel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The pool and that view were amazing! Very few towels at the pool side for use.
Stayed 2 nights in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/4/4
Dear Izabel, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our refreshing pool during your visit to our Hotel. We will follow up with your comment to ensure that we always have enough towels in the pool area for our guests to enjoy. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

10/10 Excellent

teresina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/4/1
Estimada Teresina, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested separate beds which they did not grant.
Stayed 4 nights in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/4/4
Dear Jessica, we appreciate your visit to the hotel. We regret not having been able to exceed your expectations, as we strive to always provide personalized service. We will verify that this type of situation does not occur again, paying more attention when assigning rooms. We hope to see you very soon at NH Collection Paseo de Montejo.

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion del hotel, muy recomendable.
Stayed 1 night in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/3/14
Estimado Elias, agradecemos el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Mérida Paseo Montejo. Nos entusiasma saber que pudo disfrutar de nuestra ubicación privilegiada. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/3/11
Estimado Elias, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

8/10 Good

Mary, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. I wouldn’t stay there again.
Stayed 3 nights in Mar 2024
Response from Mariana Adam, Guest Relations on 2024/3/11
Dear Mary, we are very grateful for the time you took to share your comments regarding your visit to our Hotel. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

10/10 Excellent

Zoe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. It was centrally located and breakfast was good!
Stayed 4 nights in Feb 2024
Response from Mariana Adam, Guest Relations on 2024/3/11
Dear Zoe, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our service and facilities during your visit to our Hotel. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

6/10 Okay

MARY BETH

Traveled with partner
Liked: Cleanliness, staff & service
No bottled water in room. No hot water in shower. Would not say VIP service. Also no key to bar offered
Stayed 1 night in Feb 2024
Response from Mariana Adam, Guest Relations on 2024/3/14
Dear Mary Beth, we are very grateful for the time you took to answer our satisfaction survey. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail to review our areas of opportunity and work on them in search of continuous improvement in our service and physical installation. I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

6/10 Okay

CLAUDIA

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
The rooms were not ready, staff could care less and wanted to downgrade our rooms. The restrooms were not cleaned when we arrived to the rooms.
Stayed 5 nights in Feb 2024
Response from Mariana Adam, Guest Relations on 2024/2/29
Dear Claudia, we are very grateful for the time you took to answer our satisfaction survey. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail to review our areas of opportunity and work on them in search of continuous improvement in our service. I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Local to a plaza and has a great gourmet food court downtown stairs .
Stayed 4 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/2/8
Dear Caroline, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our privileged locations and the amenities it offers during your visit to our Hotel. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

8/10 Good

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/2/8
Estimado Oswaldo, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and great breakfast
The breakfast buffet it was amazing and delicious, and the staff very friendly and give us excellent service, I will definitely get back because of them and the fantastic breakfast buffet.
Stayed 1 night in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/2/8
Dear Natalia, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our service and facilities during your visit to our Hotel. I will definitely share your kind comments with our Food and Beverage Department, to encourage them to keep up the great work. We hope to be able to count on your preference again on a future trip to the City of Merida, it will be a pleasure to serve you.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness
Nice hotel. Very attentive staff
Stayed 3 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/1/28
Dear Jason, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our service and facilities during your visit to our Hotel. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Great location.
Stayed 5 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/1/18
Dear Connie, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our service and location during your visit to our Hotel. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service
The stay was good
Stayed 3 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/1/18
Dear Tara, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are glad to know that your stay was good, we hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.

6/10 Okay

Mario, Holland

Traveled with family
Disliked: Cleanliness, staff & service
The hotel is inside the Paseo 60 shopping center and a block away from Paseo Montejo. Lots of restaurants, cafes and historic places to visit on a walking distance. Unfortunately the room floors, desk, night stand, and all the bathroom was extremely dirty, there was mold inside the shower. Hallways leading to the rooms were dirty and smelly as well. Rooms are small. We make the reservation for 3 people and only receive 2 (old and very used) towels we call once when we arrive that day and twice the next morning to get a third one and the towel finally appear right when we were leaving to check the city… The beds were comfortable and the breakfast buffet ($17 usd pp if you pay at the property) was good but not many options as you may expect for a buffet,
Stayed 2 nights in Jan 2024
Response from Mariana Adam, Guest Relations on 2024/1/10
Dear Mario, we are very grateful for the time you took to answer our satisfaction survey. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail to review our areas of opportunity and work on them in search of continuous improvement in our service and physical installation. I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

10/10 Excellent

VICTORIA

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mariana Adam, Guest Relations on 2024/1/2
Estimada Victoria, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

6/10 Okay

Mija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mariana Adam, Guest Relations on 2024/1/2
Estimada Mija, agradecemos el tiempo que se tomó en responder nuestra encuesta de satisfacción sobre su estadía en NH Collection Mérida Paseo Montejo, para nosotros es muy importante conocer la experiencia de nuestros huéspedes. Lamentamos mucho no haber excedido sus expectativas esta ocasión. Deseando poder contar con una segunda oportunidad y mejorar la experiencia que tuvo con nosotros esta vez.

10/10 Excellent

Francisco Javier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Dec 2023
Response from Mariana Adam, Guest Relations on 2023/12/11
Estimado Francisco, agradecemos el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Mérida Paseo Montejo. Nos entusiasma saber que pudo disfrutar de nuestra ubicación privilegiada. Esperamos verle muy pronto de nuevo en el Hotel.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Mariana Adam, Guest Relations on 2023/12/7
Dear Edward, we are infinitely grateful for the time you took to answer our satisfaction survey. We hope to see you very soon at NH Collection Paseo de Montejo.

8/10 Good

Angeline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the extra benefits, I got upgraded to a Junior Suite with a hot tub! The pool was literally on the ceiling/top floor, and even though it was warm at night, not the best idea to get in during a thunderstorm. The room, considering it was a Junior Suite, was a bit small... I mean, it was fine, specially the bathroom, but I can't imagine how small a normal room would be. About the bathroom: Yes, it was very big, but I didn't like that there was no door for either the hot tub or shower, so all the water splashed out. About the breakfast buffet: For the price, it was okay... a little bit of everything, but not a big variety. The only thing is that there was no hostess, only one waiter doing everything, which was not very efficient. Experience during check in: Great! The person in charge at that moment was very nice, helped me print out some documents I needed, made the upgrade to the Junior Suite, etc
Stayed 1 night in Dec 2023
Response from Mariana Adam, Guest Relations on 2023/12/8
Dear Angeline, we are very grateful for the time you took to answer our satisfaction survey. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail to review our areas of opportunity and work on them in search of continuous improvement in our service and physical installation. I will certainly let our Front Office staff your kind comments about their service. I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

2/10 Terrible

Lizette

Stayed 2 nights in Dec 2023
Response from Mariana Adam, Guest Relations on 2024/1/2
Estimada Lizette, agradecemos el tiempo que se tomó en responder nuestra encuesta de satisfacción sobre su estadía en NH Collection Mérida Paseo Montejo, para nosotros es muy importante conocer la experiencia de nuestros huéspedes. Lamentamos mucho no haber excedido sus expectativas esta ocasión. Deseando poder contar con una segunda oportunidad y mejorar la experiencia que tuvo con nosotros esta vez.

8/10 Good

MARY BETH

Traveled with group
Liked: Amenities
Very convenient to historic area Mérida Good dining nearby. We have stayed here before and noticed not as clean. Water was not hot and faucets leaked water
Stayed 1 night in Nov 2023
Response from Mariana Adam, Guest Relations on 2023/11/29
Dear Mary Beth, we appreciate your visit to the hotel. We regret not having been able to exceed your expectations, as we strive to always provide personalized service. We will verify that this type of situation does not occur again, paying more attention to detail when preparing the rooms and our facilities. Likewise, we are glad you enjoyed our location and its convenience. We hope to see you very soon at NH Collection Paseo de Montejo.

10/10 Excellent

SILVIA GEORGINA

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Mariana Adam, Guest Relations on 2023/11/6
Estimada Silvia, agradecemos el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Mérida Paseo Montejo. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cuidad de Mérida, será un placer atenderle.

8/10 Good

Guadalupe

Business traveler
Liked: Staff & service, room comfort
El personal es muy amable sin embargo les falta capacitación en temas básicos. La limpieza de habitaciones regular.
Stayed 2 nights in Oct 2023
Response from Mariana Adam, Guest Relations on 2023/10/30
Estimada Guadalupe, agradecemos el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Mérida Paseo Montejo. Valoramos enormemente sus comentarios, ya que son la única manera de mejorar nuestros servicios y alinearnos con las necesidades de los huéspedes. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

2/10 Terrible

yuset

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegamos a la propiedad , en el cuarto no habian sufucientes toallas , a pesar de que la reservacion era para tres personas el primer dia se fue la luz, no habia aire acondicionado no tenian respuesta de cuando lo iban arreglar, tuvimos que finalmente cambiarnos de hotel.
Stayed 3 nights in Oct 2023
Response from Mariana Adam, Guest Relations on 2023/10/30
Estimado Yuset, agradecemos su visita al hotel. Lamentamos no haber logrado superar sus expectativas, ya que cada día nos esforzamos en brindar un servicio personalizado en todo momento. Verificaremos que este tipo de situaciones no se vuelvan a presentar, poniendo más atención al detalle al preparar las habitaciones. Igualmente lamentamos el inconveniente ocasionado producido por el daño a tres líneas de la Comisión Federal de Electricidad, situación que estuvo fuera de nuestras manos, lo cual ocasionó no poder dar pronta respuesta. Nos ponemos enteramente a disposición. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

Mariana, Cancun

Stayed 1 night in Oct 2023
Response from Mariana Adam, Guest Relations on 2023/11/1
Estimada Mariana, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Mariana Adam, Guest Relations on 2023/9/28
Estimado Gilberto, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

Laura Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, como siempre. Recomiendo mejorar las amenidades dentro de la habitación.
Stayed 1 night in Sep 2023
Response from Mariana Adam, Guest Relations on 2023/9/13
Estimada Laura, le agradecemos el tiempo que ha dedicado a compartir su opinión sobre la experiencia que tuvo en NH Collection Mérida Paseo Montejo. Valoramos enormemente sus comentarios, ya que son la única manera de mejorar nuestros servicios y alinearnos con las necesidades de los huéspedes. Los tendremos en cuenta para mejorar nuestro desempeño. Esperamos tener la oportunidad de recibirla nuevamente en el hotel.

10/10 Excellent

JORGE, MIAMI

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and staff. Great restaurants option within premises. Walking distance to historic sites. Comfortable bed. Spacious room however a strong humidity odor was detected at the hallway and inside bedroom. No bar service. No ice due to malfunction freezer.
Stayed 3 nights in Sep 2023
Response from Mariana Adam, Guest Relations on 2023/9/13
Dear Jorge, we appreciate your visit to the hotel. We are glad you enjoyed our customer service and privileged location. We will verify that the of situation you mention does not occur again, paying more attention to detail when preparing our facilities. We hope to see you very soon at NH Collection Paseo de Montejo.

6/10 Okay

Glorivee, Homestead

Liked: Staff & service
Disliked: Property conditions & facilities
Location is perfect a lots of restaurants around at night.Music at night however the shows are from 9-11 that is a little late and you can hear the music in the rooms. The rooms need more attention on the cleaning. The nestle coffee machine did not had a lid where you put the water. No water bottles replenished everyday. Mini fridge locked unable to used. Head board with stains no enough towels for hand and face . The hallways smells humid.
Stayed 3 nights in Sep 2023
Response from Mariana Adam, Guest Relations on 2023/9/13
Dear Glorivee, we are very grateful for the time you took to answer our satisfaction survey. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail to review our areas of opportunity and work on them in search of continuous improvement in our service and physical installation. I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.

6/10 Okay

Juan

Stayed 1 night in Sep 2023
Response from Mariana Adam, Guest Relations on 2023/9/28
Estimado Juan, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mariana Adam, Guest Relations on 2023/9/4
Dear John, we are infinitely grateful for the time you took to answer our satisfaction survey. We hope to see you very soon at NH Collection Paseo de Montejo.

6/10 Okay

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Decent hotel with great staff and amenities, but the tissues were moldy, shower wasn't super clean and the bed was just ok.
Stayed 1 night in Aug 2023
Response from Mariana Adam, Guest Relations on 2023/9/4
Dear Jonathan, we appreciate your visit to the hotel. We regret not having been able to exceed your expectations, as we strive to always provide personalized service. We will verify that this type of situation does not occur again, paying more attention to detail when preparing the rooms and our facilities. We hope to see you very soon at NH Collection Paseo de Montejo.

10/10 Excellent

Jorge

Stayed 3 nights in Aug 2023
Response from Mariana Adam, Guest Relations on 2023/8/23
Estimado Jorge, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

6/10 Okay

ALAN

Liked: Cleanliness, property conditions & facilities
Bien ubicado. Personal poco amigable
Stayed 1 night in Jul 2023
Response from Mariana Adam, Guest Relations on 2023/8/6
Estimado Alan, agradecemos el tiempo que dedicó en responder nuestra encuesta de satisfacción. Apreciamos mucho sus comentarios y reforzaremos con nuestro equipo la calidad del servicio para poder mejorar. Esperamos verlo pronto en NH Collection Mérida Paseo Montejo.

6/10 Okay

Livia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pros: it's in a great location with lots of restaurants nearby cons: it's old and poorly maintained
Stayed 2 nights in Jul 2023
Response from Mariana Adam, Guest Relations on 2023/8/6
Dear Livia, we are extremely grateful for the time you took to answer our satisfaction survey. We appreciate your comments and will work with our maintenance team to offer the best service possible. We hope to see you very soon at NH Collection Paseo de Montejo.

2/10 Terrible

Gerardo

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mariana Adam, Guest Relations on 2023/7/21
Estimado Gerardo, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Su opinion es muy importante para nosotros.

10/10 Excellent

Dennis-A

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2023
Response from Mariana Adam, Guest Relations on 2023/7/17
Estimado Dennis, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

6/10 Okay

Ivan

Traveled with family
Liked: Staff & service, room comfort
Smaller than expected.
It was okay, I thought it was better, kind of smaller than I expected maybe thats why my rate. Overall was okay. I though I would have bathtub per the photos but I didnt.
Stayed 2 nights in Jul 2023
Response from Mariana Adam, Guest Relations on 2023/7/5
Dear Ivan, we are extremely grateful for the time you took to answer our satisfaction survey. We will look into the photos for them to best reflect the amenities of the room. We hope to see you very soon at NH Collection Paseo de Montejo.

10/10 Excellent

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mariana Adam, Guest Relations on 2023/7/3
Estimado Oswaldo, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

8/10 Good

Terry

Stayed 8 nights in Jun 2023
Response from Mariana Adam, Guest Relations on 2023/7/20
Estimado Terry, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mariana Adam, Guest Relations on 2023/6/24
Estimado Carlos, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.

6/10 Okay

Edui Ivan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was modern and nice image, however my experience with the service was horrible. We arrived at 11am (we knew Chek-In was at 3 but wanted to see if the room was ready or at least to leave our luggage and go walk). At 3 we showed up room was ready but only a 2 beds when we required for a king bed. She said to wait another hour because they had nothing ready. 1hr waiting nothing she knows we are there waiting but no communication so I go see her and she finally gave us a room. The place is nice however you can hear everything, isolation is not good, the bed was uncomfortable. One night we asked for room service never come. We never saw the stuff with a sincere smile.
Stayed 4 nights in May 2023
Response from Mariana Adam, Guest Relations on 2023/6/29
Dear Edui, we are extremely grateful for the time you took to answer our satisfaction survey, for us your opinion is of great importance. We are deeply sorry about the noise and will talk to the mall about it. Regarding the service, we will make sure to talk to our staff to reinforce our standards to offer the best service possible. We hope to see you very soon at NH Collection Paseo de Montejo.

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail.
Room was spotless my reservation was for two and there was only one robe. I was travelling with my dog and they were aware of this in advance and their were no food or water bowl for him. I had to ask the front desk and they only brought one bowl. Although they accept and charge for pets they did not appear prepared.
Stayed 2 nights in May 2023
Response from Mariana Adam, Guest Relations on 2023/7/3
Dear Juan Carlos, thank you very much for the time you took to answer our satisfaction survey. We appreciate your comments and are glad to inform you that we are working towards improving our pet friendly amenities. We hope to see you very soon at NH Collection Paseo de Montejo.

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza y excelente servicio
Stayed 5 nights in Apr 2023
Response from Fernando Rivera, Gerente General de Hotel on 2023/5/8
Agradezco el tiempo que tomo para dejar sus comentarios después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable y el servicio de nuestro personal satisfactorio. Deseamos muy pronto volver a verle y ser sus anfitriones.

2/10 Terrible

Laura Cristina

Stayed 1 night in Mar 2023
Response from Fernando Rivera, Gerente General de Hotel on 2023/5/8
Esperamos poder verle pronto y seguir contando con su preferencia. ¡Estamos para servirle siempre!

10/10 Excellent

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Fernando Rivera, Gerente General de Hotel on 2023/4/26
Estimado Oswaldo, Agradezco el tiempo que dedico en compartirnos su sentir al alojarse en nuestro Hotel, da gusto leer la experiencia ha sido agradable y el servicio de nuestro personal satisfactorio. Deseamos muy pronto volver a verle y ser sus anfitriones. ¡Estamos para servirle siempre!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from FERNANDO on 2023/4/25
Estimada Gloria, Nos alegra leer su experiencia en el Hotel ha sido satisfactoria después de haber visitado nuestro Hotel. Para nosotros siempre será un gusto recibirle en esta su casa y ser generadores de experiencias memorables. ¡GRACIAS!¡Estamos para servirle siempre!