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Reviews of Hotel Yaxactun

2.5 out of 5
Hotel Yaxactun
Calle 66 #129 por 25 y 27 Col. Centro, Progreso, YUC

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 152 reviews" "
Rating 8 - Good. 47 out of 152 reviews" "
Rating 6 - Okay. 18 out of 152 reviews" "
Rating 4 - Poor. 10 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Josiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and with very nice staff. People very helpful on giving directions and suggestions. Room a bit small but comfortable, with frigobar, air fan .. locker and comfortable. 2 blocks from the beach but areas around a bit odd. But is pretty much the same way of the full neighborhood. I would go back with no problem
Stayed 2 nights in Mar 2024

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Beach,!
Stayed 1 night in Feb 2024

4/10 Poor

ERIC

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
I had book two rooms. Check in was actually good. When it came to communications the front desk rep, pretty much ignored me because i did not speak Spanish, although i was using Google translate. She would only communicate with my girlfriend. I tried asking questions about the bar that we believed to on property, the desk rep tried sending us as families with kids, to adult bar down the street. This became frustrating as mentioned above, after letting the hotel rep know sevetal times we had children and could not take them to a adult show, and being late at night. There is no on property bars as specifies in Expedia hotel amenities. Therefore we could not enjoy some late evening cocktails. The hotel specifics need to be updated.
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Stayed 2 nights in Jan 2024

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Great little gem in a great location!
Stayed 1 night in Aug 2023
Response from GERENCIA on 2023/9/8
STEVE, GRADESEMOS TU VALIOSA CALIFICACION Y COMENTARIOS, TE ESPERAMOS PRONTO DE REGRESO.

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the negative comments about the hotel on expedia I choose to give it a try. The hotel was better than I expected. I been to other hotels in the area and they are rundown and more like motel/ hostals. This hotel is renovated and decor is beautiful. Per staff was just renovated 10 -15 days ago. My room space was smaller than expected but very nice. It needs more space for lugagge and to move around. The advertisement on expedia mentions there 2 bars on the permises but thier is none. No food at the hotel but their is places to eat nearby. The staff mention they will soon have a restaurant. I didn't use the pool area , the area looked nice but the pool water looked a bit cloudy. The beach is 2blocks down very acessible and the hotel provides you with beach towels and also towels for the pool area. When I arrived my room wasnt ready it was ready 40 min later. Most of the staff at the hotel is very nice and willing to help. Very nice experience and restful stay. The hotel has very nice instagram picture areas.
Stayed 3 nights in Jul 2023
Response from GERENCIA on 2023/7/17
PRISCILA GRACIAS POR TU VALIOSO COMENTARIO YA ESTAMOS TRABAJANDO LOS PUNTOS QUE NOS COMENTASTE, TE ESPERAMOS PRONTO DE REGRESO.

6/10 Okay

Hsun

Stayed 1 night in Dec 2022
Response from GERENCIA on 2023/1/1
AGRADECEMOS TU TIEMPOR PARA CALIFICARNOS, TOMAREMOS EN CUENTA TU PUNTUACION PARA MEJORAR NUESTRO SERVICIO.

10/10 Excellent

mariela

Stayed 1 night in Nov 2022

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The bed was extremely uncomfortable and the water pressure was very bad. The hotel is very rundown and outdated. The staff was very kind and welcoming. The area felt relatively safe and was very close to the Malecon. No parking though- you have to park ion the street.
Stayed 1 night in Nov 2022
Response from GERENCIA on 2022/11/24
AGRADECEMOS SU COMENTARIO YA ESTAMOS TRABAJANDO EN LAS OBSERVACIONES QUE NOS DEJO.

6/10 Okay

joseph

Traveled with family
Liked: Staff & service
Hotel near the boardwalk
No parking. The place is a bit older than it looks in pictures. Not the best shower pressure. The location was really nice and a short walk to the meteorite museum and boardwalk.
Stayed 1 night in Nov 2022
Response from GERENCIA on 2022/11/24
AGRADECEMOS Y YA ESTAMOS TRABAJANDO EN LOS PUNTOS QUE NOS MARCO EN LAS OBSERVACIONES.

6/10 Okay

Armando, Alamosa

Traveled with family
Liked: Cleanliness, staff & service
Good location for the price, a block and a half from the beach and boardwalk. Sits on busy intersection so at times it was louder than desired. Shower pressure was lower but still OK. Toilet took forever to fill. Bed was a little hard but fine. AC worked well. Fridge only in the room. It’s definitely a budget friendly room.
Stayed 4 nights in Aug 2022
Response from GERENCIA on 2022/9/19
WE APPRECIATE YOUR COMMENTS AND WE ARE WORKING ON YOUR OBSERVATIONS TO IMPROVE OUR SERVICE.

8/10 Good

Luis

Liked: Staff & service, amenities
The people that work there are very friendly and helpful when you ask for directions or suggestions about places to visit. Hotel was very just two blocks away from the beach. No hot water at all but some time you don't need it. It's warm all the time there
Stayed 5 nights in Jun 2022
Response from GERE on 2022/8/1
LUIS AGRADECEMOS TUS COMENTARIOS, YA ESTAMOS SOLUCIONANDO LO DEL AGUA CALIENTE, AGRADECEMOS TU VISITA.

2/10 Terrible

SONIA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible 😢 this is a small town hotel
Stayed 9 nights in Nov 2021

4/10 Poor

Norma

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is falsely advertised. Is more in line with a motel by American standards.
Stayed 6 nights in Oct 2021
Response from GERENCIA on 2021/10/9
HOLA NORMA, LAMENTAMOS QUE TU ESTANCIA NO HAYA RESULTADO DE TU AGRADO, YA ESTAMOS PONIENDO ESPECIAL ATENCION A TU COMENTARIO PARA MEJORAR NUESTRO SERVICIO.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach and downtown to the pier. It was all about location.
Stayed 1 night in Jul 2021

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget star!
2 blocks from the beach, very central, safe and walkable until 11 pm. I had a big room woth a private bathroom and air conditioning. Really enjoyed my time there, especially for such a low price
Stayed 1 night in Jul 2021
Response from GERENCIA on 2021/7/24
AGRADECEMOS SU VALIOSO COMENTARIO Y EL QUE SE HAYA ENCONTRADO AGUSTO EN NUESTRAS INSTALACIONES, SEGUIREMOS MEJORANDO.

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget star
Great location and room at fantastic price. All safe, clean and easily walkable
Stayed 1 night in Jul 2021
Response from GERENCIA on 2021/7/24
AGRADECEMOS SU COMENTARIO, LO ESPERAMOS PRONTO DE REGRESO CON NOSOTROS.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Rooms very small
Stayed 1 night in May 2021
Response from GERENCIA on 2021/5/11
hola, gracias por tu comentario ¡te esperamos de regreso!

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2021
Response from GERENCIA on 2021/5/24
AGRADECEMOS TU VALIOSA CALIFICACION ES UN PLACER HABERTE ATENDIDO.

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evertything was very good except that the toilet was not working as expected; it was finally fixed
Stayed 1 night in Apr 2021
Response from GERENCIA on 2021/4/22
ARTURO GRACIAS POR TU COMENTARIO Y POR HOSPEDARTE CON NOSOTROS, YA ESTAMOS TOMANDO ACCIONES PARA QUE NO SE VUELVA A REPETIR EL PROBLEMA.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very good, however we did not have any maid service for our entire stay. We were able to get fresh towels and toilet tissue from the desk so all was not lost.
Stayed 8 nights in Mar 2021
Response from Gerencia on 2021/4/20
Lamentamos el descuido que tuvimos en rl servicio, ya estamos tomando acciones para que esto no vuelva a suceder

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Local Hotel
We loved this little hotel and the neighborhood around it. Two blocks inland we found a panaderia and wonderful tacos. It is very safe. The staff are very friendly and helpful. I would definitely stay here again.
Stayed 5 nights in Mar 2021
Response from Gerencia on 2021/4/2
Tony gracias por tus comentarios fue un placer servirte

8/10 Good

Allstaff, Inglewood, California

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close from a convenient store. Staff was super helpful, very friendly, informative and willing to go the extra mile to help.
Stayed 4 nights in Nov 2020
Response from GERENCIA on 2020/12/1
GRACIAS POR SU VALIOSOCOMENTARIO, EL CUAL NOS AYUDA A MEJORAR NUESTRO SERVICIO

6/10 Okay

martyw, daytona beach

Traveled with family
Disliked: Staff & service, property conditions & facilities
Dated and uninspiring But cheap..close to beach Rooms decent size but ugly
Stayed 1 night in Nov 2020
Response from GERENCIA on 2020/12/1
BUENAS NOCHES, TOMAREMOS MUY EN CUENTA SU COMENTARIO PARA MEJORAR, GRACIAS POR SU VISITA

8/10 Good

lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lean and recomendable
We tried 2 rooms one had a musty smell and the AC would not let itself be set below25 Celsius the other room had no funky smell but the AC was cold but not ice cold. Clean place, good service, recomendable
Stayed 1 night in Aug 2020

8/10 Good

Susan

Stayed 14 nights in Mar 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2020

6/10 Okay

Caroline

near beach
It is not a high-end hotel nor does it pretend to be a high-end hotel. It is Located a couple of blocks from the beach in an area with a lot of restaurants. Very economical price and safe.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from GERENCIA on 2020/1/22
TE AGRADECEMOS EL TIEMPO QUE TOMASTE PARA CALIFICARNOS, ESTO NOS AYUDA PARA MEJORAR NUESTRO SERVICIO.

8/10 Good

Jerold

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2019
Response from GERENCIA on 2019/11/21
AGRADECEMOS SU VALIOSA CALIFICACION TE ESPERMAOS PRONTO.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was excellent, and the location, only one block from the beach was fantastic.
Stayed 3 nights in Aug 2019
Response from Dana on 2019/9/4
We appreciate your comment

2/10 Terrible

DANIEL

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel did not honor reservation
I arrived a day late due to cancellation of my Houston Merida. The hotel was informed that I would arrive a day late, but did not hold my room. I had to insist on a room for the night which was provided at a higher rate and checked out the next morning.
Stayed 7 nights in Jul 2019
Response from Dana on 2019/7/27
Sr., we couldn´t hold your room because your credit card didn´t have money actually we informed about the problem if we could have charged almost the firt night, we could hold your room and you arrived day and half after.

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, basic room in Progreso
Good and friendly check in. Good wi fi. Room was cool and comfortable, but a little dark.
Stayed 2 nights in Jul 2019
Response from Dana on 2019/7/12
Thank you for your comment, It´s important for us your opinion so we can get better our service.

10/10 Excellent

John, Florissant, MO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff there. Very responsive. Room was clean as usual.
Stayed 2 nights in Apr 2019
Response from GERENCIA on 2019/5/13
WE APPRECIATE YOUR VALUABLE COMMENT, WE WAIT SOON

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Funky Little Hotel
Great location,only complaints was mattress and like almost all Mexican hotels ,very little water pressure at showerhead
Stayed 2 nights in Apr 2019
Response from Dana on 2019/4/21
Good Day Mr. Daniel thank you for tu comment and We will check this problem to improve the comfort of our guest. Regards.

10/10 Excellent

Marvi Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

LIZBET MARTÍNEZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para hospedarte en progreso, se encuentra a una cuadra del museo del meteorito y a dos cuadras de la playa, cerca tiene un Oxxo y varios restaurantes.
Stayed 1 night in Mar 2024

10/10 Excellent

Basto Poot

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Vargas Zamudio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muy recomendable
Stayed 2 nights in Mar 2024

6/10 Okay

Francisco Ivan

Liked: Cleanliness, staff & service
Bastante bien, pero no lo recomendaría si quieren privacidad, todo se escucha de recepción, de afuera, de los demás cuartos, hasta los ronquidos de la persona de arriba, la secadora por la mañana, limpieza de piscina, todo se escucha, no dudo que sea lo mismo de adentro hacia afuera. Por demás, cómodo y ameno, a 3 cuadras del malecón.
Stayed 1 night in Mar 2024

8/10 Good

ION, VERACRRUZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien en general
Stayed 1 night in Mar 2024

10/10 Excellent

Ariane del jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaría bien, que ofrecieran solo desayunos
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

MARLENE LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Imelda Amador

Liked: Cleanliness, staff & service, property conditions & facilities
Lo único que le falta es un restaurante y el estacionamiento pero el hotel es muy bonito en general, personal muy amable y fácil acceso buena ubicación. En temporadas de frío estaría bien que la alberca estuviera climatizada
Stayed 3 nights in Dec 2023

10/10 Excellent

Héctor Balderas

Liked: Cleanliness, staff & service, property conditions & facilities
Atencion agradable. Muy buen orden y limpieza.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel para disfrutar de Progreso
Hotel con excelente ubicación, es limpio, cómodo, buena atención. Solo la habitación es muy pequeña.
Stayed 6 nights in Dec 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No lejos de la playa, cómodo limpio y muy atentos con mi reserva
Stayed 1 night in Dec 2023

10/10 Excellent

Jose leonardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023