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Hacienda Susula

3.5 star property
Hotel in Mérida with 3 outdoor pools and free breakfast

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Photo gallery for Hacienda Susula

Relax by the resort's central pool surrounded by thatched-roof bungalows and take in the views of the hilly landscape.
Relax by the pool surrounded by lush views and comfortable lounge chairs.
Steps lead to a welcoming entrance with a glass door, surrounded by stone walls and lush greenery.
Relax in this inviting living area with a high ceiling, dining table, and comfortable sofa.
Stylish hallway leads to a bathroom with a wooden vanity and two sinks.

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
The current price is NT$4,107
NT$4,969 total
includes taxes & fees
Aug 4 - Aug 5

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Jr Suite W/Terrace & Pool View-1 King

1 bedroom, premium bedding, minibar, in-room safe

Jr Suite W/Terrace & Pool View-1 King

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swim Out- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Swim Out- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen | 1 bedroom, premium bedding, minibar, in-room safe

Suite Swim Out- 2 Queen

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King | 1 bedroom, premium bedding, minibar, in-room safe

Master Suite Swim Out- 2 King

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Suite W/ Terrace & Pool View- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite & Pool View-1King & 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Master Suite & Pool View-1King & 2 Queen

Highlights

Balcony
Private plunge pool
Private rooftop hot tub
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite Swim Out- 1 King bed

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • 18 Ping (60 square meters)
  • Sleeps 2
  • 1 King Bed

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Outdoor pool

Apartamentos 31

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  • Pool
  • Parking included
  • Free WiFi
The price is NT$2,384
NT$2,885 total
includes taxes & fees
Aug 4 - Aug 5
Apartamentos 31
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About the neighborhood

Map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314

What's nearby

  • US Visa Applicant Service Center - 10 min drive - 8.5 km
  • Mérida Cathedral - 11 min drive - 9.2 km
  • U.S. Consulate Merida - 12 min drive - 10.7 km
  • Yucatan International Convention Center - 12 min drive - 10.7 km
  • Paseo de Montejo - 12 min drive - 11.1 km

Getting around

  • Teya-Merida Station - 36 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Jardín Mastache - ‬6 min drive
  • ‪Cazito Mágico Juan Pablo - ‬4 min drive
  • ‪Plaza Garibaldi - ‬7 min drive
  • ‪Pollos el Leñador - ‬5 min drive

About this property

Hacienda Susula

Hotel near a zoo
At Hacienda Susula, you can look forward to free continental breakfast, a poolside bar, and a rooftop terrace. In addition to a garden and an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks include:
  • 3 outdoor pools
  • Free self parking
  • Luggage storage, outdoor furniture, and a 24-hour front desk
  • A banquet hall, smoke-free premises, and wedding services
Room features
All guestrooms at Hacienda Susula include comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Showers and free toiletries
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Spanish

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  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, 418 reviews
The price is NT$3,447
NT$4,515 total
includes taxes & fees
Aug 31 - Sep 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

Does Hacienda Susula have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:30 AM–10:00 PM.

Is Hacienda Susula pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Susula?

Self parking is free at this property.

What time is check-in at Hacienda Susula?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hacienda Susula?

Check-out is at noon.

Where is Hacienda Susula located?

Situated in Mérida, this hotel is 1.1 mi (1.8 km) from Animaya Zoological Park and within 6 mi (10 km) of Zoological Park of Centenario and Parque Zoológico del Centenario. Park of the Americas and Merida Clinic are also within 6 mi (10 km).

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Hacienda Susula Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 31 reviews
Rating 8 - Good. 6 out of 31 reviews
Rating 6 - Okay. 2 out of 31 reviews
Rating 4 - Poor. 3 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

LILIA

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

selene

Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Giobana patricia

Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10 Good

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10 Poor

Hector

Disliked: Cleanliness

Mala experiencia

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable el lugar, y no están insistiendo en salir a las 12 del día, muy bonitas las albercas y muy buen servicio y muy cómodo
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

CYNTHIA

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Todo esta super bien el restaurante es una joya, la comida es muy buena sin embargo el servicio es pesimo ya que es muy lento, para llevarme una cerveza a mi cuarto duraron 1hr 30min
Stayed 4 nights in Dec 2024

6/10 Okay

Omar

Liked: Cleanliness
Stayed 7 nights in Dec 2024

10/10 Excellent

Karl Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia Inolvidable y Placentera

Una experiencia inolvidable y muy recomendable. El personal que nos recibió y atendió siempre fueron muy amables. Regresaría
Stayed 2 nights in Dec 2024

10/10 Excellent

miguel angel

Stayed 1 night in Aug 2024

10/10 Excellent

TITO DE JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar muy bonito, limpio, la alberca bastante amplia, todo muy bien, solo faltaría mas opciones de alimentos , ya que la carta de restaurante tiene pocas opciones
Stayed 2 nights in Aug 2024