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Reviews of Hacienda Santa Cruz

4 out of 5
Hacienda Santa Cruz
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 3 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023
Response from -Familia Hacienda Santa Cruz on 2023/2/21
Good morningWe're so glad you could enjoy of your stay here with us, it was a pleasure to welcome you.The city is working on it, it's a project they have to transform this part of the city.Thank you for your feedback, it's very helpful for us, you make us become better.Regards

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Response from -Familia Hacienda Santa Cruz on 2023/2/21
Hi, morningWhat a wonderful feedback we have here!We're very glad you could enjoy everything, and that's right, to come here it's a real oasis, you can relax and let us give you the best of the best.Thank you for taking the time to tell everyone how much you enjoyed your stay with us.Hope we can have you here again, Best regards

10/10 Excellent

vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022
Response from -Familia Hacienda Santa Cruz on 2022/12/9
HiHope you're doing pretty goodWe're glad to hear that you enjoyed your stay with us, it was a pleasure to meet you and hope you can come back.King regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from -Familia Hacienda Santa Cruz on 2022/8/8
Buenos días Sr. David Nos alegra mucho que haya disfrutado su estancia con nosotros, esperemos tenerlo de vuelta por aquí. Saludos

10/10 Excellent

Laurent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hacienda
Perfect atmosphere, prettiest settings close to Merida, cenotes, Uxmal and Mayapan ancient mayan sites and service. Delicious food.
Stayed 4 nights in Mar 2021
Response from Ricardo P. on 2021/4/1
Hi, we're happy that you enjoyed your stay with us, hope you can come visit us again. Best regards Hotel Hacienda Santa Cruz

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 1 night in Mar 2021
Response from Ricardo P. on 2021/4/1
Hello, We hope you ejoyed your stay with us and you can recommend us with your friends and family. Kind regards Hotel Hacienda Santa Cruz

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Ricardo P. on 2021/4/1
Hello Mrs. Patrick Thank you for rating us. Hope you can come visit us agains. Best regards Hotel Hacienda Santa Cruz

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda stay
Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.
Stayed 4 nights in Jun 2019
Response from Thank you on 2019/7/2
Thank you for your opinion, it is very important for us

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Some rude workers about
Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.
Stayed 1 night in Nov 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Santa Cruz - Overall Positive Experience
Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.
Stayed 2 nights in Jul 2017

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stay in Merida, Instead.
I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.

8/10 Good

Karen, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place!
We had an amazing time! The property is an oasis of tranquility. The room was beautiful, and the dinners we had both nights were great. The owners are extremely friendly and accommodating. We had trouble with our rental car and they went above and beyond to help us. The pets they have made the stay all that much more enjoyable. I highly recommend it and would go back for sure!

10/10 Excellent

Gustavo Alejandro

Liked: Staff & service, property conditions & facilities
Me gusto la experiencia
Stayed 1 night in Mar 2024

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024

8/10 Good

Emmanuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos
Stayed 1 night in Jun 2023
Response from -Familia Hacienda Santa Cruz on 2023/6/29
Buenas tardesAgradecemos mucho su comentario, nos alegra que hayas disfrutado de las instalaciones.Esperemos volver a verlo por aquíSaludos cordiales

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2023
Response from -Familia Hacienda Santa Cruz on 2023/6/3
Buenas nochesEspero que se encuentre de maravillaQueremos agradecerle por tomarse el tiempo de dejarnos su calificación, esto nos ayuda a mejorar la calidad de nuestros productos y servicios.Le enviamos saludos cordiales y esperemos tenerlos de nuevo por aquí.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito y con buenas amenidades, pudo ser mejor
La hacienda es muy bonita y tiene preciosos jardines, 2 piscinas, cenote artificial y bicis para recorrer el lugar. Fuimos para celebrar nuestro aniversario. En ningún momento nos preguntaron si íbamos por algo especial. Hubiera sido lindo que lo preguntaran y tuvieran algún detalle con nosotros. En cuando a la habitación, nos dieron cama matrimonial y habíamos reservado habitación con cama queen size. El piso de la regadera estaba muy resbaloso, no era antiderrapante. En el desayuno nos hicieron cargos adicionales al llegar la cuenta pero lo dijimos y lo corrigieron. Tuvimos la mala suerte de que hubiera boda en la hacienda por lo que dormimos bastante mal hasta que terminó la música. El desayuno estuvo rico.
Chilaquiles con cochinita y chilaquiles motuleños
Preciosos jardines
Cenote artificial
Stayed 1 night in Feb 2023
Response from -Familia Hacienda Santa Cruz on 2023/2/20
Buenos días, Muchas gracias por sus comentarios, nos ayuda mucho a mejorar la calidad en nuestros servicios y productos.Nos alegra mucho que haya disfrutado su estancia con nosotros.Y ¡Feliz aniversario!, nunca es tarde para las felicitaciones.Le mandamos saludos cordiales

10/10 Excellent

Alejandra

Stayed 1 night in Feb 2023
Response from -Familia Hacienda Santa Cruz on 2023/2/21
Buenos días,Fue un placer recibirlos en este oasis lleno de rincones inolvidables, nos alegra mucho que hayan disfrutado de su estancia aquí en Hacienda Santa Cruz.Esperemos volver a tenerlos por aquí.Les mandamos saludos cordiales

10/10 Excellent

Maria, Merida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar
Stayed 1 night in Feb 2023
Response from -Familia Hacienda Santa Cruz on 2023/2/21
Buenos díasQueremos agradecerle haberse tomado el tiempo de dejarnos su comentario.Y nos alegra mucho que haya disfrutado de este Hotel Con Encanto, un oasis para los ojos y el gusto.Esperemos volver a ternerlos de nuevo por aquíSaludos cordiales

6/10 Okay

PEDRO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buena, pero cara opción.
muy caro para lo que ofrece y el servicio deja mucho que desear. El lugar es amplio y muy bien conservado pero los costos varían demasiado si los contratas en app o directo con ellos, todos los inconvenientes que tuvimos no los pudieron sulicionar y siempre señalaban que era otra área la encargada y ellos no podían hacer nada.
Stayed 1 night in Apr 2022
Response from Equipo hacienda Santa Cruz on 2022/4/5
Hola Pedro, Nos alegra mucho que nos hayas visitado. Muchas gracias por los comentarios, los detalles que usted tuvo, se trabajarán para mejorar nuestros servicios. Saludos cordiales

4/10 Poor

Andreas

Stayed 2 nights in Mar 2022

10/10 Excellent

Myrna

Una experiencia maravillosa, hermosa Hacienda⭐️⭐️⭐️
Stayed 4 nights in Mar 2022
Response from Equipo hacienda Santa Cruz on 2022/3/23
Muchisimas gracias por el comentario. Fue una grata sorpresa haberla tenido por aquí, y esperemos pueda regresar pronto. Saludos cordiales

8/10 Good

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para hospedarse pero lejos.
Es una hacienda bonita, el servicio muy bueno, Todos muy amables. la comida rica pero muy cara! De postre el volcán de chocolate es ridículamente chico y caro. Igual los panes son pequeños. A las albercas les podrían mejorar la ambientación Tienen bicicletas que les hace falta algo de mantenimiento. El problema es que está lejos de todo y el uber cancela seguido para ir.
Stayed 4 nights in Feb 2022
Response from Equipo hacienda Santa Cruz on 2022/3/11
Buenos días Mauricio, Sus comentarios nos hacen crecer como empresa, le agradecemos su visita. Saludos cordiales

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la excelencia en la cultura turística del personal. Toda el funcionamiento del sitio está encaminando a la satisfacción plena de los huéspedes. La magia del lugar está presente en todo momento
Stayed 7 nights in Aug 2021
Response from Team Hacienda Santa Cruz on 2021/8/24
Buen día, agradecemos los comentarios para todo nuestro personal de la Hacienda. esto nos motiva a seguir ofreciendo lo mejor para todos nuestros visitantes y que vivan experiencias que marquen su estancia con nosotros así como en nuestro estado que tiene mucho que ofrecer . saludos

4/10 Poor

Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal servicio
Tenía la idea de que por ser bonito el hotel también iba a tener un servicio excelente, lamentablemente no fue así. Las personas en recepción no fueron amables, y el restaurante fue muy lento a parte de que como tenían un grupo nos pidieron cambiar varias veces de mesa.
Stayed 1 night in Jun 2021
Response from Team Hacienda Santa Cruz on 2021/8/24
Apreciable Srita. Fernanda. Nos es grato saber los comentarios que expone por este medio en lo relativo al servicio de parte de nuestro staff. Esperemos que esta primera experiencia no grata para usted, sea motivo de privarnos en otro momento de darnos de nuevo otra oportunidad de enmendar nuestras deficiencias en los deptos involucrados. Deseamos que este bien junto a su familia. Saludos cordiales.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
No había Valet Parking
Stayed 1 night in Jun 2021
Response from Team Hacienda Santa Cruz on 2021/8/24
Agradecemos su apreciable comentario, desafortunadamente por ahora no contamos con ese depto dentro del hotel. En un futuro próximo, contaremos de nuevo con ese apoyo en el hotel. Esperemos poder contar de nuevo con su visita en esta hacienda que es su casa. saludos cordiales

10/10 Excellent

Omar de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Lugar!
Nos trataron de maravilla y el servicio muy bueno, el desayuno incluida pan caliente, café fresco y jugo de naranja recién exprimido, el mejor platillo a mi gusto fue la sopa de lima.
Stayed 1 night in Nov 2020
Response from Hacienda Santa Cruz on 2020/11/11
Muchas gracias Sr Omar de Jesús por sus comentarios, le agradecemos el que se haya tomado la molestia de escribirnos, para nosotros es de mucha importancia el que nuestros huéspedes estén felices durante su estancia, los esperamos de regreso, que tenga una linda tarde.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los jardines muy cuidados y tienen un cenote artificial padrísimo
Stayed 5 nights in Mar 2019
Response from Hacienda Santa Cruz on 2019/4/9
Muchas gracias!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderschöne Hacienda in der Nähe von Mérida
Die Hacienda ist ein sehr schön angelegtes Areal. Man kann dort sehr angenehm seine Zeit verbringen, relaxen oder spazieren gehen. Alles ist sehr gepflegt. Das Personal ist insgesamt sehr nett und hilfsbereit. Wir hatten ein Standardzimmer welches nett eingerichtet war und genug Platz hatte. Das Frühstück war auch lecker, wir hatten ein interkontinentales Frühstück inklusive. Das Essen am Abend war sehr lecker, hat allerdings seinen Preis aber es lohnt sich. Kostenlose Parkplätze gab es auch. Die Umgebung vom Hotel ist nicht so schön aber da man meist im Hotel oder in Mérida die Zeit verbringt, ist dies nicht ausschlaggeben für die Bewertung. Die Hacienda liegt etwas außerhalb und man braucht ca. 15 min (ohne Verkehr) bis in die Stadt daher nur eine mittel gute Bewertung der Umgebung.
Stayed 2 nights in May 2018
Response from Hacienda Santa Cruz on 2018/5/28
Vielen Dank für Ihre Kommentare, in der Hacienda Santa Cruz arbeiten wir weiter daran, besser zu sein und Ihren Aufenthalt unvergesslich zu machen.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expérience de grande qualité
Second séjours à l’hacienda Santa Cruz, et certainement pas le dernier. Le personnel est aux petits soins pour nous, les lieux très bien entretenus sont chargés d’histoire et les jardins splendides. Très bonne signalisation sur les routes pour y accéder, cuisine excellente utilisant les fruits et légumes produits dans la propriété. Au plaisir d’y retourner!
Response from Hacienda Santa Cruz on 2018/3/20
MERCI POUR VOS COMMENTAIRES, NOUS ESPÉRONS VOUS RETROUVER, NOUS VOUS SERVONS. AVEC NOS MEILLEURES SALUTATIONS, HACIENDA SANTA CRUZ.

10/10 Excellent

Mar, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda hermosa y con excelente atención
Una hacienda excelentemente cuidada con una muy buena atención. Me encantó.
Stayed 1 night in Dec 2017

10/10 Excellent

rosi, lille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique parc, 2 belles piscines et une "cenot
Parfait pour se reposer et profiter d'un environnement magnifique et des installations parfaites
Stayed 2 nights in Nov 2017
Response from Hacienda Santa Cruz on 2017/11/30
Merci beaucoup, nous espérons vous revoir dans cette hacienda.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
L'hôtel est beau, le personnel serviable mais la chambre trop petite.

10/10 Excellent

regina, mexico,d.f.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel hacienda
Me gustó mucho el hotel y las personas que trabajan ahí nos ofrecieron una excelente atención,
Response from Hacienda Santa Cruz on 2017/2/13
Muchas gracias de parte de Hotel Hacienda Santa Cruz, sus comentarios son esenciales para nosotros. Esperamos verlos pronto.

10/10 Excellent

Jorge Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo, limpio y muy agradable
Excelente, comida, paisaje, atención, todo muy bien, un buen descanso
Response from General Manager on 2017/2/13
Muchas gracias de parte de Hotel Hacienda Santa Cruz, agardecemos su preferencia, estamos para servirle y esperamos verlos pronto. Saludos.

8/10 Good

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio, cómodo y tranquilo
Recomendable para quien busca tranquilidad

10/10 Excellent

Mario Ernesto , Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida la ex-blanca
La entrada
De noche
La Capilla

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hacienda Santa Cruz
La hacienda es un lugar muy bonito para bodas, el problema de este lugar es la distancia. Los taxis y el uber se tardan en llegar y el servicio no te dice que tienen una camioneta a menos que les insistas. No es un lugar donde te van a atender muy bien pero es un lugar muy relajado.

8/10 Good

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

pascal, mougins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une hacienda qui mérite le détour!
Située à 20 mn du centre de Merida, cette très belle hacienda est un havre de paix idéalement placé pour rayonner autour (Celestun, Sotuta de Peon, Merida,Uxmal, Sisal, Progreso...). L'accueil et la table sont excellents tout comme les recommandations de son propriétaire français. Une très bonne halte.

10/10 Excellent

julia, strasbourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Havre de paix .....
Lieu magique, dans un parc paradisiaque... Superbe chambre avec une belle décoration. Restaurant à essayer !!!! Nous recommandons vivement ce lieu pour découvrir la région de Merida.

10/10 Excellent

patrice, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une hacienda superbe
Un très bel endroit au calme de la ville. Personnel au petit soin. Un restaurant avec un vrai chef et une carte des vins vraiment excellente quoi que un peu chère ... Vraiment un rapport qualité prix excellent

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bien en general, no hay queja en cuanto al servicio ni a las instalaciones. Un poco elevado el precio por lo que se ofrece...

2/10 Terrible

Matthieu, Nice

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Robbed by the owner
Excepted you identify yourself as a Bobo Parisien you ve nothing to do in this hacienda situated too far from the city center (half an hour by car). On top of that have made clear by the owner you will not have to pay your breakfast after having taken it. Effectively we have been told that the breakfast was included in the room rate but at the time of leaving we have been given a bill of US $30! Of course when choosing our dishes nobody provided us any menu in order to know the prices of what we were about to order. We have finally been caught and requested to pay while leaving the room with our luggage. It appears that the reason is we did not take our breakfast before 11am and then it was no longer included within the room price! Just to recall that never the owner advised us that the breakfast was to be taken between 9 and 11am. My piece of advice, you will find nicer swimming pools in the rest of Yucatan and therefore a hotel in the center of Merida is widely enough.