Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
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Reviews of Camino Real Mérida

4 out of 5
Camino Real Mérida
Avenida Andres García Lavin 298, Centro Commercial City 32, Mérida, YUC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 295 reviews" "
Rating 8 - Good. 36 out of 295 reviews" "
Rating 6 - Okay. 18 out of 295 reviews" "
Rating 4 - Poor. 6 out of 295 reviews" "
Rating 2 - Terrible. 10 out of 295 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Erika

Traveled with family
Liked: Staff & service
Bell man was great. But there was a stend in the first room so we got changed. Then the new room had urine on the toilet seat we had to call someone to come and clean. The pool area only has two umbrellas and it is a rooftop. That is poor planning. The food was not great either. For a supposedly 5 star hotel it felt more like a 3.5 star. Just ok
Stayed 3 nights in Apr 2024
Response from MRANFFT on 2024/4/26
Dear guest,Thank you for taking the time to answer our customer service survey.Our mission is to create memorable experiences, so your time and comments are important to us, as they will always help us to improve our service and be better every day.Likewise, we will take immediate action in those areas in which we have not achieved your maximum satisfaction.To serve you always!Martin RanfftGeneral Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ursula on 2024/4/26
Estimada huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

6/10 Okay

Obdulia

Stayed 1 night in Mar 2024
Response from MRANFFT on 2024/4/26
Estimado huésped,Gracias por haberse tomado el tiempo de calificar su estancia en Camino Real Mérida.Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y sus observaciones son valiosos, ya que es lo que nos ayuda a ser mejores cada día, de igual forma el propósito de tener comentarios de nuestros huéspedes es el poder tomar acción inmediata, es por ello que nos gustaría mucho poder tener más información sobre todo aquello en lo que no logramos su máxima satisfacción, de verdad que cualquier información que usted nos pueda dar un poco más detallada sobre su experiencia, nos ayudaría muchísimo a lograr nuestro objetivo. Espero poder tener noticias de usted de vuelta.¡Estamos para servirle siempre!Martin RanfftDirector General

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very safe place.
Stayed 1 night in Mar 2024
Response from Ursula on 2024/4/3
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights and enjoyed everything they have to offer from the moment we arrived.
Stayed 4 nights in Mar 2024
Response from Ursula on 2024/3/30
Estimada huésped,Agradezco se haya tomado el tiempo de compartir sus comentarios sobre su experiencia en esta su casa.Nos alegra mucho saber que disfruto su estancia con nosotros, ojalá hayamos logrado superar sus expectativas.Esperamos tener el gusto de tenerle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Karol, Cherryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Ursula on 2024/3/1
Estimada huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Ivette

Traveled with group
Liked: Cleanliness
Excellent location, everything is brand new and the breakfast buffet is outstanding Thank you Camino Real !!
Stayed 3 nights in Feb 2024
Response from Ursula on 2024/2/20
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Dean, San Francisco

Stayed 2 nights in Jan 2024
Response from Ursula on 2024/3/29
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Jan 2024
Response from Ursula on 2024/1/31
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

6/10 Okay

Elsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tiene cortinas blackout.
No tiene cortinas blackout, entra muchísima luz. la comida de la alberca muy mala y sin opciones vegetarianas/veganas
Stayed 1 night in Jan 2024

10/10 Excellent

JOSE, MISSION

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024
Response from Ursula on 2024/1/23
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ursula on 2024/1/23
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

HENRY MEIR OHANNA

Stayed 1 night in Jan 2024
Response from Ursula on 2024/2/1
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

8/10 Good

HENRY MEIR OHANNA

Stayed 1 night in Jan 2024
Response from Ursula on 2024/1/10
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

ALFREDO, MEXICO CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, clean, and next to a shopping mall and in front more restaurants and stores
Response from Ursula on 2024/1/10
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Dec 2023
Response from Ursula on 2023/12/23
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ursula on 2023/12/6
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Karol, Cherryville

Stayed 4 nights in Nov 2023
Response from Ursula on 2023/12/29
Estimada huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. There is only valet parking available, so not too convenient when trying to explore the city throughout the with your own car day. Also, breakfast is not included with your stay. Every other time I stayed in Mérida, typically continental breakfast was included in room rate.
Stayed 4 nights in Nov 2023
Response from Ursula on 2023/11/13
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoyed your stay at Camio Real Merida. We appreciate all your comments because they allow us to improve and be better. We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

LUIS T

Stayed 2 nights in Sep 2023
Response from Adrian Campos/ Concierge on 2023/9/17
Agradecemos tu preferencia, te esperamos proximamente.

10/10 Excellent

andres galindo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 2 nights in Jul 2023
Response from Ursula on 2023/8/9
Estimado huesped,Agradezco se haya tomado el tiempo de compartir sus comentarios sobre su experiencia en esta su casa.Nos alegra mucho saber que disfruto su estancia con nosotros, ojalá hayamos logrado superar sus expectativas.Esperamos tener el gusto de tenerle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Eva, Monterey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful, and the staff is super friendly and helpful. However, the hotel is too far away from the main town, about 20-25 minutes depending on traffic. Driving in Mexico is always scary, so we ordered Taxis the whole time.
Stayed 3 nights in Jul 2023
Response from Adrián Campos. Concierge on 2023/7/11
We really appreciate your comments in camino real we feel very proud to always serve you

6/10 Okay

Emilio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Assuming they have no clue about the VIP acces. Parking payment/validation is an inconvenience. Good/Average amenities. Staff with good attitude. Located in a residential area. Far from the touristic area.
Stayed 4 nights in Jun 2023
Response from MRANFFT on 2023/7/6
Dear guest,Thank you for taking the time to answer our customer service survey.Our mission is to create memorable experiences, so your time and comments are important to us, as they will always help us to improve our service and be better every day.Likewise, we will take immediate action in those areas in which we have not achieved your maximum satisfaction.To serve you always!Martin RanfftGeneral Manager

6/10 Okay

Jorge P

Stayed 1 night in Jun 2023
Response from Ursula on 2023/6/24
Estimado huésped,Gracias por haberse tomado el tiempo de calificar su estancia en Camino Real Mérida.Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y observaciones son valiosos, ya que es lo que nos ayuda a ser mejores cada día, de igual forma el propósito de tener comentarios es poder tomar acción inmediata en los rubros en los cuales no hemos logrado su máxima satisfacción, por lo que cualquier información que usted nos pueda dar, detallada sobre su experiencia, nos ayudaría muchísimo a lograr nuestro objetivo.Espero poder tener noticias de usted de vuelta.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained, super safe and secure, clean and fresh
Stayed 1 night in Jun 2023
Response from Adrián Campos. Concierge on 2023/6/11
We appreciate the trust and your comments we are to serve you always

10/10 Excellent

Genaro

Stayed 3 nights in May 2023
Response from Adrián Campos. Concierge on 2023/6/11
Agradecemos la confianza y tus comentarios estamos para servirte siempre

10/10 Excellent

Gerardo

Stayed 1 night in May 2023
Response from Adrián Campos. Concierge on 2023/5/25
Gracias por tus comentarios. Te esperamos en tu próxima visita y sigas disfrutando de un servicio único y extraordinario.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service
El hotel excelente al igual que el servicio del personal, esperabamos que tuviera SPA y mas alternativas de restaurants pero todo bien
Stayed 4 nights in Apr 2023
Response from Adrián Campos. Concierge on 2023/4/30
Muchas gracias por tu valioso comentario, espero puedas volver pronto para para poder brindarte un servicio único y extraordinario. Estamos para servirte siempre.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all the staff
Stayed 2 nights in Mar 2023
Response from Ursula on 2023/3/22
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad that you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ursula on 2023/3/16
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

CARLOS

Stayed 2 nights in Feb 2023
Response from Ursula Quezada on 2023/2/27
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

4/10 Poor

Walter S Orzol

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
PASS. Beautiful building. Food overpriced and not worth it. No menu-only QR code on tv. Ate elsewhere. No written guide or clues to make stay easier. Even the lights in room were challenging to use. Loud disco music til 2:30 am two nights of five-night stay. Could’ve stayed on other side but hotel seemed to think it was out of their hands. When speaking to front desk about questions/problems, nothing was resolved. A written local guide is needed.
Stayed 5 nights in Feb 2023
Response from Ursula Quezada on 2023/2/27
Dear guest,Thank you for taking the time to answer our customer service survey.Our mission is to create memorable experiences, so your time and comments are important to us, as they will always help us to improve our service and be better every day.Likewise, we will take immediate action in those areas in which we have not achieved your maximum satisfaction.To serve you always!Ursula QuezadaGuest Service Manager

10/10 Excellent

JASON A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está perfecto, céntrico y todo es nuevo.
Stayed 1 night in Feb 2023
Response from Ursula Quezada on 2023/2/17
Estimado huésped,Agradezco se haya tomado el tiempo de compartir sus comentarios sobre su experiencia en esta su casa.Nos alegra mucho saber que disfruto su estancia con nosotros, ojalá hayamos logrado superar sus expectativas.Esperamos tener el gusto de tenerle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Manisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Luis

Stayed 2 nights in Dec 2022
Response from Ursula on 2023/12/6
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new. Great facilities. Food wasnt great but ok
Response from Octavio castillo / Concierge on 2022/12/9
Muchísimas gracias por su valioso comentario, esperamos pueda visitarnos pronto y brindarle un servicio extraordinario como bien nos refiere.

10/10 Excellent

Raquel

Stayed 1 night in Aug 2022
Response from Ursula on 2022/8/29
Estimada huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Hector Fernando

Stayed 1 night in Aug 2022

10/10 Excellent

Hector Fernando

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Camino Real has a quality stay guarantee and Merida CR is no exception.
Stayed 1 night in Aug 2022
Response from Ursula on 2022/8/11
Dear Guest, Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad to know that you enjoy your stay at Camio Real Merida. We hope to see you back soon. Best Regards, Ursula Quezada Customer Service

10/10 Excellent

Jose, houston

Stayed 1 night in Jul 2022

8/10 Good

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its brand new. GREAT SERVICE at the sign in, front desk, the room, breakfast coffee/room service Hotel is huge young man (employee) helped me het a key at front desk then walked me to oir room, made sure I knew how to use this new type of room key GREAT STAY! S.
Stayed 1 night in Apr 2022
Response from Ursula Quezada on 2022/4/27
Hi! Thank you for taking the time to evaluate and comment on your stay in Camino Real Merida. We appreciate knowing that you enjoy your time in our hotel. We hope to see you soon on your next visit to this city. Regards,

10/10 Excellent

JOSE, MISSION

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2022
Response from Ursula Quezada on 2022/3/25
Thank you for taking the time and comment about your stay in our hotel. We hope to see you soon back in town. Best regard,

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel very nice
Stayed 1 night in Feb 2022
Response from Eric López on 2022/2/15
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Luis, Guatemal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Jan 2022
Response from Eric López on 2022/1/16
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

PAOLA

Stayed 1 night in Jan 2022

2/10 Terrible

carlos rodriguez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY WERE MAKING ARRANGEMENTS TO THE KITCHEN ALL DAY (HAMMING, MOVING, ETC), IT WAS 12 AT NIGHT AND THEY WERE STILL MAKING NOISES THAT YOU COULD HEAR IN YOUR ROOM. SEVERAL GUESTS COMPLAINED BUT THE STAFF SEEMS THAT THEY CAN'T DO ANYTHING
Stayed 2 nights in Jan 2022
Response from Ursula Quezada on 2022/1/7
Dear guest, thank you for your feedback, we are sorry about the noises, as you could see the mall still are under construction, and the vast majority of the noises coming from there. However, we will take action on the matter directly with those responsible. Thank you so much once again for your comments and we hopefully receive you and your family again.

10/10 Excellent

Tamara

Stayed 2 nights in Nov 2021
Response from Ursula on 2021/11/23
Estimada huésped, Agradecemos mucho su calificación. En Camino Real Mérida nos esforzamos mucho para lograr hacer que todos nuestros huéspedes se sientan como en casa y no complace saber que así fue. Esperamos tenerla nuevamente de regreso. Ursula Quezada Gte. Recepción Camino Real Mérida

10/10 Excellent

jose alonso

Liked: Cleanliness, amenities, property conditions & facilities
Oj
Stayed 1 night in May 2024
Response from Ursula on 2024/5/21
Estimado huésped,Agradezco se haya tomado el tiempo calificar su experiencia en esta su casa. Nos complace saber que su estancia en Camino Real Mérida fue placentera.Esperamos tener el gusto de recibirle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped

10/10 Excellent

Yessica Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 5 nights in Apr 2024
Response from Ursula on 2024/5/14
Estimado huésped,Agradezco se haya tomado el tiempo de compartir sus comentarios sobre su experiencia en esta su casa.Nos alegra mucho saber que disfruto su estancia con nosotros, ojalá hayamos logrado superar sus expectativas.Esperamos tener el gusto de tenerle en su próxima visita a nuestra ciudad.¡Estamos para servirle siempre!Ursula QuezadaGerente Servicio al Huésped