「The property was run down and generally a mess including the lobby and breakfast area. The clerk who checked me in charged someone else's room to my card even though we talked about his mistake for several minutes at check-in. He assured me he hadn't done that but the charge for the second room did in fact show up on my statement. He made assumptions, didn't listen (or understand English?) and could no communicate effectively.」
「The property was run down and generally a mess including the lobby and breakfast area. The clerk who checked me in charged someone else's room to my card even though we talked about his mistake for several minutes at check-in. He assured me he hadn't done that but the charge for the second room did in fact show up on my statement. He made assumptions, didn't listen (or understand English?) and could no communicate effectively.」
Alan