Cocktail bar

Reviews of Hilton Garden Inn Memphis Downtown Beale Street

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 836 reviews" "
Rating 8 - Good. 200 out of 836 reviews" "
Rating 6 - Okay. 69 out of 836 reviews" "
Rating 4 - Poor. 30 out of 836 reviews" "
Rating 2 - Terrible. 33 out of 836 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate a soap dish! The pillows were unremarkable. Didn't care for lack of privacy with barn door on the bathroom. But facilities were clean and comfortable. Liked having a fridge. Breakfast was ok.
Stayed 2 nights in May 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -HGI on 2024/5/9
We are pleased to hear that you were completely satisfied with your stay. A 5 out of 5 rating lets us know that we are doing our best to provide great service. Please come back and see us soon.

10/10 Excellent

Keegan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024

8/10 Good

lolita

Traveled with partner
Liked: Staff & service
Overall experience great after we had to switch rooms due to non working safe. No fault of hotel, but also very loud at night from police and loud cars going by. Full Breakfast pretty plain. Scrambled eggs and then some kind of meat and potatoes. Continental breakfast better buy. Close to Beale Street, horse drawn carriages, and Peabody if you want to see the ducks. If you are okay walking a half mile, you can take public transportation anywhere.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to Beale Street and most all downtown attractions. Friendly staff and clean hotel. Right across the street from the Autozone park and walking distance to the FedexForum.
Stayed 5 nights in Apr 2024

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable and desk staff was friendly. But access to hotel for new, unregistered guests was very confusing. They lock the main door to the hotel so you can’t get in to register unless you go through a side door in the restaurant, which isn’t marked. Room phone (to call front desk) didn’t work so I had to go downstairs to ask questions.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and the beds were comfortable. The continental breakfast was great and very affordable. One complaint: We were only provided cardboard coffee cups in the room - no glass or plastic glasses for water or wine.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Theophylus

Business traveler
Liked: Cleanliness, property conditions & facilities
The check in process was not the best.
Stayed 2 nights in Apr 2024

10/10 Excellent

Klaire

Traveled with family
Very good experience
Stayed 2 nights in Apr 2024
Response from -HGI on 2024/4/15
thanks for the full 5 rating. This rating assure us that we are doing the right things. Please come back to see us soon.

8/10 Good

Andre

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Requested room service, but never got it. Breakfast options were good. Parking should have been included!
Stayed 2 nights in Apr 2024
Response from -HGI on 2024/4/15
We are sorry to hear that you did not receive service during your stay. All of our guest is very important to us and we are working with our staff to assure that this doesn't happen again. We do have the option to include parking within your rate. Thanks for rating us. We hope to receive a full 5 on your next visit.

10/10 Excellent

Toi

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great placevto stay in Memphis.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. No complaints. Will definitely look to stay here again when in town.
Stayed 1 night in Apr 2024

6/10 Okay

Lily

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Onsite parking is available, but website does not state that this is offered for an added fee of $40 per night. Had this been disclosed, I would not have stayed here. Room we stayed in (612) had broken reading lights on each bed. Toilet paper holder was also broken. It seems that the hotel while nice looking pictures, it is not being proactively maintained.
Response from -HGI on 2024/4/15
We are sorry to hear that you were displeased with our parking prices. The cost for parking is located on our website. At any time, there is a problem please notify the front immediately and allow us to fix any issues. We appreciate you taking the time out to rate your stay. We hope to service you again in the future.

10/10 Excellent

Cotina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our short stay! The staff was very friendly and welcoming. We loved the side Grayhound Bar. Would stay here again
Stayed 2 nights in Mar 2024

2/10 Terrible

Lesley

Stayed 1 night in Mar 2024

2/10 Terrible

Guido

Traveled with partner
The deafening fire alarm went off at 11:30 pm. We hastily got dressed and used the stairs to reach the ground floor. It was, it transpired, a false alarm, but we guests got no announcement whatsoever. Very poorly handled. Moreover, our room was NOT made, for no understandable reason. All of that, coupled with the very stiff price, suggest to avoid this dump like the plague. You were warned.
Stayed 2 nights in Mar 2024
Response from -HGI on 2024/3/26
Thanks for taking the time out to rate your recent experience at our location. All feedback is very important to us. We are displeased to hear that the fire alarm went off and destroyed your entire stay. We are working with our team to improve in this area. We would love for you to give us a second chance to make it right.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at the front desk, were very helpful and polite. Hotel was nice and clean. I’ll definitely stay here again when I’m in Memphis
Stayed 1 night in Mar 2024
Response from -HGI on 2024/3/26
Thanks for the positive feedback. We are pleased to hear that our front desk person was helpful during your recent visit. We would love you to come back to see us very soon.

8/10 Good

Karla, Princeton

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from -HGI on 2024/3/26
Thanks for taking the time out of your day to rate your recent stay. We hope to gain the opportunity to host you again and to receive a full 5 rating. If you have any questions, or concerns during your stay, do not hesitate to contact the front desk immediately. Servicing our guest in a prompt manner is our number one priority.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly & the property clean. Loved the availability of self park and that we could walk to several of our destinations. We will definitely stay here again on our next trip to Memphis.
Stayed 1 night in Mar 2024
Response from -HGI on 2024/3/26
Thanks for the positive feedback. We are delighted to hear that all of our hard work is paying off. We work hands on as a team daily to provide the best service to our guest. We would like for you to come back a see us soon.

4/10 Poor

Chelsey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly not a great experience. We found tobacco items under our mattress when checking for bed bugs. Hotel staff never responded to call requests for more towels, or to fill the shampoo container that was found empty when we arrived. Would not recommend to anyone in the future.
Stayed 2 nights in Mar 2024
Response from -HGI on 2024/3/25
We do understand how frustrating it may have been to experience these discomforts. All of our guest is very important to us. It is definitely displeasing that we failed short in providing our usual spectacular service. We are glad to advise you that Ecolab confirmed no bed bug activity on our property. We are working with our staff to improve prompt customer service. Thanks for you review.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there from 3/8/24-3/12/24. The entire staff was very kind and helpful especially Dawn from check-in through checkout. Please do whatever it takes to keep her there she is a great asset to the Hilton brand. Tan in your food service area was equally nice, the chef and the bartenders were also very kind, they made us feel very welcome from day one at the Greyhound. We really enjoyed our stay at Hilton In Memphis and will definitely return as well as recommend family and friends. My room had the worst view but not a deal breaker and my mattress was too firm for me would prefer less firm but also not a deal breaker. My only complaint was every day I asked for extra pillows because I need to sleep with my head elevated I was told that they didn’t have any, so please invest in more pillows. I would like to acknowledge all of your staff that was there for 5 days and four nights of my stay they all was very helpful and kind.
Stayed 4 nights in Mar 2024
Response from -HGI on 2024/3/26
We are very pleased to hear that you enjoyed your stay with us. It is even more of a pleasure to hear that our staff provided you with a magnificent experience. We are sorry to hear that your view wasn't the best. Our customer satisfaction is very important to us. We look forward to servicing you in the future. Thanks again for you feedback.

10/10 Excellent

Ute

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel, convenient location. Everything in walking distance.
Stayed 2 nights in Mar 2024
Response from -HGI on 2024/3/25
Thanks for taking the time out to rate your recent stay. We are pleased to have gain a high rating from you. We look forward to seeing you in the future.

8/10 Good

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Beale Street
Stayed 2 nights in Mar 2024
Response from -HGI on 2024/3/26
We are pleased to hear that you were satisfied with our location. We hope that you give us an opportunity to serve you again and to gain a 5 out of 5 rating. Our guest satisfaction is our number one priority. At any time, something is wrong, please inform us right away, so that the issue can be resolved immediately. We look forwardto servicing you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly and extremely helpful staff. Very convenient location to barbecue and blues.
Stayed 1 night in Mar 2024
Response from -HGI on 2024/3/25
Receiving a 5 out of 5 rating from you is very pleasing to us. We are glad that all of our hard work is paying off, and that you were satisfied with our service. Thanks for taking the time out of your day to rate your stay.

8/10 Good

Jami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a good time
Stayed 3 nights in Feb 2024
Response from Hilton Garden Inn on 2024/3/4
Thank you for choosing to stay with us. We're glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Analiza

Liked: Cleanliness, staff & service
The place was neat and staff were nice and helpful!
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn on 2024/3/4
Thank you for choosing to stay with us. We're glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms, friendly staff. had a great stay.
Stayed 3 nights in Jan 2024
Response from Hilton Garden Inn on 2024/3/4
Thank you for choosing to stay with us. We are glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Quintin

Stayed 1 night in Feb 2024
Response from -HGI on 2024/3/26
Thanks for the 5 out of 5 rating.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and super helpful!
Stayed 4 nights in Feb 2024
Response from - on 2024/2/21
We appreciate your business and the positive rating. Giving us a 5 out of 5 lets us know that our hard work is paying off. We hope to see you soon in the near future

4/10 Poor

LaShonda

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy people felt very uncomfortable in atmosphere no towels very inconvenient for me limit space for parking room was not ready or clean had to wait over an hour for room then housekeeping had a nasty attitude I am very disappointed and I will not return I would like to be accommodated for this situation and poor service and experience
Stayed 1 night in Feb 2024
Response from - on 2024/2/21
We’re so sorry that our service and hospitality did not match the high standard we strive to uphold. We are committed to providing the best guest experience, but we fell short here. We will notify upper management of these issue and are working with our staff on providing better customer service. Thanks for taking the time out to respond.

10/10 Excellent

Louise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I would recommend this hotel for safety, cleanliness and comfortable
Stayed 1 night in Feb 2024
Response from - on 2024/2/15
Thanks, Louise, for the positive rating. We are pleased to hear that you enjoyed your recent stay here at the Hilton Garden Inn Downtown location. We strive daily to make each guest experience the best. We look forward to servicing you in the future.

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service
Had a blast
Stayed 1 night in Feb 2024
Response from - on 2024/2/13
Thank you Alison, for taking the time out of your day to rate your recent stay with us. We appreciate the 5 out of 5. This let us know that all of our hard work is paying off. We look forward to you revisiting our location soon.

8/10 Good

Max

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from - on 2024/2/13
Thanks Max for choosing to stay at the Hilton Garden Inn Downtown. All feedback is always appreciated. If there is anything we can do to make your stay better, please let us know. We work hard daily to make all of our guests experience the best. We look forward to servicing you again and receiving a 10 out of 10 during your next stay.

10/10 Excellent

Brittni

Stayed 1 night in Feb 2024
Response from - on 2024/2/13
Hello Brittni,We are pleased to have received a 10 out of 10 on your rating, during your recent stay with us. It is our goal to provide the best service and experience possible to all of our customers. We look forward to servicing you again in the future.

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it parking was my only issue
It was nice I just rather park my own car for free and it’s faster for me to get in and out of my car and leave when I’m ready. They don’t offer that here. The staff were friendly and great I even got a text after I checked in by Catherine to make sure everything was ok in my room, I loved it just paying for parking every night is too much I only stayed one night thank God but $32 every night is too much. Staff was great
Stayed 1 night in Feb 2024
Response from - on 2024/2/8
We are pleased to hear that our staff provided you with great service during your stay. We apologize that you were unsatisfied with your parking experience. We will take all opinions into consideration as we work to improve our guest experience. We look forward to seeing you again in the future and gaining 10 out of 10 from you.

2/10 Terrible

Teresa

Disliked: Staff & service
They didn’t let me stay
Stayed 1 night in Feb 2024
Response from - on 2024/2/8
We apologize for the inconvenience and that you were not unable to stay with us. We value all feedback and look forward to making thing right for you during your future stay.

10/10 Excellent

Corsica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from - on 2024/2/8
We are very impressed with the 10 out of 10 rating that we have received from you. Our goal is to provide the best service possible to our customers. Thank you for your business. Please visit us soon.

8/10 Good

Christine

Traveled with partner
Very nice clean hotel. They only have valet parking and it is expensive
Stayed 2 nights in Jan 2024
Response from - on 2024/2/8
We are sorry to hear that we did not receive a 5 out 5 rating from you during your stay. However, we look forward to improving our guest experience, and take all guest feedback into consideration. Thanks for your time and please come back to visit us again.

10/10 Excellent

Mary

Stayed 2 nights in Jan 2024
Response from -HGI on 2024/3/26
Thanks for the feedback. We really appreciate the 5 out of 5 rating. We look forward to servicing you again soon.

10/10 Excellent

Brittany

Stayed 3 nights in Jan 2024
Response from -HGI on 2024/3/26
Thanks for taking the time out to rate your recent stay. We are pleased to hear that you enjoyed your stay.

8/10 Good

Nicole

Stayed 3 nights in Jan 2024
Response from -HGI on 2024/3/26
Thanks for rating your recent stay at our location. If there are any issue during your stay, please let us know right away. Our customer satisfaction is very important to us. We hope to gain a full 5 rating on your next stay.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from - on 2024/2/13
We are displeased to hear that you were not fully satisfied with your stay. Our team works hard daily to improve in all areas. If we fall short in any way, please don't hesitate to reach out to us. We hope that on the next visit, we can provide you with a better experience. Please come back to see us soon.

8/10 Good

Joyce, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, friendly and helpful!
Stayed 2 nights in Dec 2023
Response from - on 2024/1/25
Thank you for sharing your feedback about your recent stay at our Hilton Garden Inn. We're glad to hear that you found our staff friendly and enjoyed our nice rooms. We look forward to servicing you in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from - on 2024/1/25
Thank you for taking the time to rate your experience here at the Hilton Garden Inn. We appreciate your business. We look forward to servicing you in the future.-HGI

2/10 Terrible

perry

Traveled with group
Disliked: Staff & service, property conditions & facilities
Ugh
We were there for 4 nights, not once was our room cleaned. Even after calling and asking twice. There was a storm previous day, and I realize they were dealing with staffing issues, but staff was not helpful on things like where to get basic supplies. “You can look it up on your phone” was one answer. No water pressure, no coffe in room or downstairs. Kinda miserable if it wasn’t for the awesome music on Beal.
Stayed 4 nights in Jan 2024
Response from - on 2024/1/25
Thank you for taking the time to share your experience with us at Hilton Garden Inn Memphis Downtown Beale Street! Your comments are very important to us, as we work on daily improvement. Thank you for your feedback. We are sorry that you experienced discomfort during your stay. We look forward to making your next stay better.

2/10 Terrible

Jack

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean and comfortable. i have no problem with that. I have stayed in much less expensive hotel/motels that have had wonderful breakfasts included with the price of the room. At the Hilton they charged $15 for the breakfast (eggs, bacon, dry potatoes, pancakes) and an additional 5 bucks if you took anything from the "continental" section, (juice, fruit, english muffin, toast, jelly). They said they were out of the pods for in-room coffee. Ok, well they had acceptable coffee in the breakfast area. However, the last day of my stay they didn't even have coffee there. "I'm sorry sir, but we're out of coffee" was their answer. One morning of my stay they didn't even have breakfast at all, citing they were out of food. Then, let me talk about the bar area. The place was open, but lights were off, not very inviting at all. My friend and I decided to have a hamburger in there. We each ordered at the same time. One hamburger was served 15 minutes later, and it took a full 20 minutes before the second burger was served. Over in the corner were members of the bartender's family, ie mother, sisters, little children and they didn't seem to have any problems getting their meals served. Then let me mention the snack shop. $5.00 for a simple Hershey bar. $5.00 for a little bag of chips. That's just over the top ridiculous gouging. The name "Hilton" used to mean something, but not any more to me. I would never ever ever choose Hilton for a place to stay.
Stayed 6 nights in Jan 2024
Response from - on 2024/1/25
Thank you for sharing your feedback with us. We apologize for the discomfort you experienced with our breakfast, restaurant and shop during your stay. We understand that each of these are very important to you, and we're sorry we missed the mark on this occasion. We value your feedback and hope to have the opportunity to welcome you back for a better stay.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Updated. Very spacious rooms. Clean. Friendly, helpful staff. Conveniently located downtown within walking distance to a variety of attractions. I understand they are not accustomed to snow but I was surprised the lack of snow removal on sidewalks around the facility. Overall great stay, I would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from - on 2024/1/25
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Harry

Stayed 1 night in Jan 2024
Response from - on 2024/2/8
We appreciate your business, and the 5 out of 5 rating means a lot to us. We strive daily to provide the best customer service possible. This rating lets us know that we are doing our job. We look forward to seeing you in the future.