2/10 很糟糕
HAYAT
家庭旅遊
2025 年 9 月 6 日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel not worth a 4 stars ! Poor service
We spent one night in this hotel. my disappointment regarding my recent stay at your hotel, which did not meet the standards expected of a 4-star establishment.
Several issues contributed to this negative experience:
• The room was not properly maintained: the laundry was dirty, and there was an unpleasant odor
• The furniture was old and worn, which diminished the overall comfort and appearance of the room.
• We paid 170 euros for a quadruple room, and according to your website this rate included breakfast. However, no breakfast was provided.
• In addition, we booked a suite for 200 euros, but the quality and standard of this suite were very poor and not in line with the price charged.
• The staff at the reception had limited English proficiency, which caused unnecessary difficulties in communication.
Overall, the services and facilities provided were not consistent with what is expected from a 4-star hotel, nor did they reflect the value of the prices paid.
HAYAT
於 2025 年 9 月住了 1 晚