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Dear Ernesto,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Stayed many times ,great location,great views,feels very relaxing when on holidays ,escaped the heat of Perth
Greg
Stayed 8 nights in Apr 2024
Response from dagmara on 2024/4/25
Dear Greg,Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests and take it as a huge compliment that you chose to stay with us again. . Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Excellent hotel! Service and concierge team were very accommodating and attentive. Breakfast buffet was good although options were slightly limited. The hot water pressure could be improved, we found it difficult to adjust the water to the right temperature.
Kenny
Stayed 1 night in Apr 2024
Response from dagmara on 2024/4/23
Dear Kenny,Thank you very much for your positive feedback. I am really pleased that you enjoyed your breakfast and the service you received. Please accept our apologies for the poor water pressure in your guestroom. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.
4/10 Poor
Pritesh
2024/4/3
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No pool in a 5 star hotel was a bit surprising. They should clearly mention that in the ad. You can use the one at Novotel but it’s a hassle to ring the reception to book it and then use the pool 2-3 blocks away.
Pritesh
Stayed 2 nights in Apr 2024
Response from Dagmara on 2024/4/8
Dear PriteshI want to express my gratitude for taking the time to share your review on Expedia.com. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience.I am pleased to hear that our team was able to promptly assist you and provide an alternative solution. However, please accept our sincerest apologies for any inconvenience you may have encountered.We truly value your patronage and hope to have the opportunity to welcome you back in the future. Warm regards,Dagmara BiedaExecutive Secretary to the General Manager
great hotel, and great price for a 5 star rating. Lovely room and comfortable bed...no complaints
Helen
Stayed 1 night in Mar 2024
Response from Dagmara on 2024/4/8
Dear Helen,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Great stay, beautiful dinner at No.35. Definitely recommended ❤️
Robert
Stayed 1 night in Mar 2024
Response from Dagmara on 2024/3/24
Dear Robert,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Carol,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Rick,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Maria
2024/2/24
Liked: Property conditions & facilities
A magnificent place
Maria
Stayed 1 night in Feb 2024
Response from Dagmara on 2024/2/25
Dear Maria,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Marco
2024/2/19
Liked: Cleanliness
Marco
Stayed 3 nights in Feb 2024
Response from Dagmara on 2024/2/20
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Colin,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Cherry
2024/1/29
Cherry
Stayed 3 nights in Jan 2024
Response from Dagmara on 2024/3/21
Dear Cherry,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Sue,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Javier
2024/1/9
Javier
Stayed 3 nights in Jan 2024
Response from Dagmara on 2024/1/10
Dear Javier,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
We had a wonderful stay. The staff were very helpful and polite. The hotel is beautiful and luxurious. Will definitely stay there again.
Tania
Stayed 2 nights in Dec 2023
Response from Dagmara on 2024/1/8
Dear Tania,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Bruce,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Wendy
2023/12/20
Wendy
Response from Dagmara on 2024/2/5
Dear Wendy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Katrina,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Absolutely amazing stay for the foo fighters concert. The room was everything we wanted. Extra effort and services and the thoughtful welcome chocolates we received on check in. Everything was in immaculate condition, in room services were plentiful and thoughtful. Can’t wait to come back. Thankyou
Emma-Leigh
Stayed 1 night in Dec 2023
Response from Dagmara on 2023/12/11
Dear Emma- Leigh,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Spacious room with good views and close to transport.
John
Stayed 2 nights in Nov 2023
Response from Dagmara on 2023/11/28
Dear John,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Allyvia
2023/10/12
Allyvia
Stayed 1 night in Sep 2023
Response from Dagmara on 2023/11/1
Dear Allyvia,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Rhys,Thank you very much for providing us with your such valuable after your stay with us.Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Ranjini,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Best not to keep people waiting unattended for breakfast, otherwise a solid performance
Adrian
Stayed 3 nights in Aug 2023
Response from Dagmara on 2023/9/3
Dear Adrian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Adam, Maroubra
2023/8/16
Adam
Stayed 1 night in Aug 2023
Response from Dagmara on 2023/9/6
Dear Adam,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
I was surprised to have to pay for my stay on arrival. I hsd assumed that only the $200 deposit was required .
Anne
Stayed 2 nights in Aug 2023
Response from Reservations on 2023/8/18
Bonjour Anne,I just double checked with Online travel agency and I can assure you that accommodation was to be settled at the hotel. If you have been charged via Expedia or Hotels.com prior to arrival, please let us know so that we can contact them to rectify. Kind Regards,Sofitel Melbourne On Collins
Dear Kevin,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Elegant decor, immaculate service, great food during our conference and the buffet breakfast was excellent as well. Soft sensor light coming on when entering the bathroom is a nice touch, free bottle of sparkling wine day of check in was a nice surprise
Marco
Stayed 2 nights in Jul 2023
Response from Dagmara on 2023/8/1
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Aparajita
2023/7/24
Aparajita
Stayed 1 night in Jul 2023
Response from Dagmara on 2023/8/14
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
saggy old mattress, supposed to be a superior King luxury room, was terrible two twins pushed together, uncomfortable chairs in room, shower curtain instead of doo
Julie
Stayed 1 night in Jul 2023
10/10 Excellent
Brian
Traveled with partner
2023/7/6
Liked: Staff & service
Its a bit tired, Needs a BIG upgrade
Brian
Stayed 1 night in Jul 2023
Response from Dagmara on 2023/7/9
Dear Brian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Todd
2023/7/6
Todd
Stayed 2 nights in Jun 2023
Response from Dagmara on 2023/7/27
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Michelle
2023/7/1
Michelle
Stayed 1 night in Jun 2023
Response from Dagmara on 2023/7/2
Dear Michelle,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Allyson,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Sue,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Wonderful Stay staff were lovely and accomodating.
We would most definitely stay again.
Julie
Stayed 3 nights in Jun 2023
Response from Dagmara on 2023/6/18
Dear Julie,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Clive,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
The BEST service which in my experience adds so much to a stay. A truely luxury room, modern fit out, excellent condition/well maintained. Felt like my 6 year old was more than welcome and they were happy to have us there as a family. They even surprised us at breakfast with a 'happy holiday' dessert for him and tried to give us a table by the windows. Breakfast was excellent quality and a lovely selection. Room service was nice and arrived quickly. Views from room and restaurant was exceptional. highly recommended
Kostantinos
Stayed 2 nights in May 2023
Response from Dagmara on 2023/6/12
It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our room service as well as the comfort of our rooms. We appreciate your kind feedback about our team and we will ensure this is shared. We look forward to welcoming you again soon.Thank you again for sharing your experience and we are looking forward to your stay in September.
Dear David,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
anastasia
2023/5/29
anastasia
Stayed 1 night in May 2023
Response from Dagmara on 2023/5/30
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
All staff are so nice and accomodating. Such a beautiful venue and amazing location!!
Stephanie
Stayed 4 nights in May 2023
Response from Dagmara on 2023/5/25
Dear Stephanie,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Jacqueline,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Cameron,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Manoj
2023/5/12
Manoj
Stayed 3 nights in May 2023
Response from Dagmara on 2023/6/5
Dear Manoy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Evelyn,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Dear Susan,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
Gabrielle
2023/4/30
Gabrielle
Stayed 3 nights in Apr 2023
Response from Dagmara on 2023/5/21
Dear Gabrielle,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
10/10 Excellent
jim
2023/4/25
jim
Stayed 1 night in Apr 2023
Response from Dagmara on 2023/5/15
Dear Jim,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Service was excellent- reception, bar at 35th floor & concierge. Just a bit concerned with the cleaning in the bathroom. The soap wrap & some hair from our morning use was still there in the afternoon. Not so keen on the glass wall that separates the room & the shower also showing yourself while you are having your morning rituals. Lol!
Vincent
Stayed 2 nights in Apr 2023
Response from Dagmara on 2023/4/27
Dear Vincent,Thank you for choosing to stay at Sofitel Melbourne on Collins. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the cleanliness of your guestroom. Please be assured that we have taken your feedback back to our Operational teams for further investigation.Please accept our apologises. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins