Front of property - evening/night

Reviews of Radisson on Flagstaff Gardens Melbourne

4.5 out of 5
Radisson on Flagstaff Gardens Melbourne
380 William Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1007 reviews" "
Rating 8 - Good. 260 out of 1007 reviews" "
Rating 6 - Okay. 72 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Reinelle

Bad area run down hotel room disappointing
Stayed 2 nights in Apr 2024
Response from Justin Phillips on 2024/5/3
Dear Reinelle, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry that your stay was not a complete success due to the condition of our hotel. I look forward to bringing your comment up in our internal meeting to explore possible improvements.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I arrived early, I was able to check in straight away and was upgraded to a very nice room on the 9th floor. It was clean and spacious with a very comfortable king size bed. Breakfast was very good, with a choice of made to order eggs, but I found the dinner options were fairly limited so didn't eat in the restaurant.
Stayed 2 nights in Apr 2024
Response from Justin Phillips on 2024/5/2
Dear Gloria,Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for sharing your lovely feedback.It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our seamless check-in experience, clean and spacious rooms with comfortable bed and good buffet breakfast.Your feedback regarding the limited options for our dinner menu has been noted. Our culinary chef will review this and come up with a more varied menu featuring locally-sourced produce to enhance our guests' overall experience.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a quick Melbourne stopover. Clean room, comfy bed and handy to cbd.
Stayed 1 night in Apr 2024
Response from Justin Phillips on 2024/5/1
Dear Lyle,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us, and enjoyed our clean room, comfortable bed and convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Justin Phillips on 2024/5/1
Dear Michelle,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

4/10 Poor

Lynette

Disliked: Staff & service, amenities, property conditions & facilities
Very old property, needs updating. No sound-proofing. Room next to lifts and you could hear housekeepers talking very loudly outside room door very early in the morning.
Stayed 1 night in Feb 2024
Response from Justin Phillips on 2024/4/29
Dear Lynette,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I apologise for the noise issue from the corridor. I have shared your feedback with our Maintenance Manager, who will review it and come up with a suitable solution to minimise the noise and enhance our guest experience.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel; quiet, clean, good amenities, close to circle free tram, well-appointed.
Stayed 2 nights in Apr 2024
Response from Justin Phillips on 2024/4/29
Dear Bonnie, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us, and I greatly appreciate your kind words regarding our clean rooms, good amenities, and overall loveliness.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the city
Stayed 1 night in Apr 2024
Response from Justin Phillips on 2024/4/23
Dear Thomas,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Sally Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff
Stayed 3 nights in Apr 2024
Response from Justin Phillips on 2024/4/17
Dear Sally Ann,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location as well as the excellent service you received from our team members. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Staff & service, property conditions & facilities
In a good area,helpful staff
Stayed 3 nights in Apr 2024
Response from Justin Phillips on 2024/4/14
Dear Jennifer,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location in a free tram zone right across from the Flagstaff Gardens, as well as the excellent and helpful service you received from our ambassadors. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Craig

Stayed 1 night in Mar 2024
Response from Justin Phillips on 2024/5/2
Dear Craig, Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for rating us so highly.It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Justin Phillips on 2024/4/14
Dear Kirti,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased that you had an enjoyable stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

George

Stayed 2 nights in Apr 2024
Response from Justin Phillips on 2024/5/2
Dear George,Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne. I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

William

Stayed 4 nights in Apr 2024
Response from Justin Phillips on 2024/5/1
Dear William,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

James, NSW

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Justin Phillips on 2024/4/11
Dear James, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but the room was great and staff were very friendly
Stayed 1 night in Apr 2024
Response from Justin Phillips on 2024/4/29
Dear Dominique,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us, and enjoyed our great room as well as the friendly and excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Suman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Walking distance from the Bourke Street Mall and the tram stop and train station is a short walk from the hotel. Super convenient area to stay and explore Melbourne with many fun family activities close by and easily accessible.
Stayed 4 nights in Apr 2024
Response from Justin Phillips on 2024/4/8
Dear Suman,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you when your travel bring you back to the area!Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Russell, Paddington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception service. Nice clean and tidy room.
Stayed 4 nights in Apr 2024
Response from Justin Phillips on 2024/4/8
Dear Russell,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us and enjoyed our clean and tidy room, as well as the excellent service you received from our team members. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Joyleen Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Propert was clean , walkable distance to the CBD and a tram close by
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 2024/4/8
Dear Joyleen Mary, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am thrilled to read that you had a fabulous stay with us and enjoyed our cleanliness and convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient location
Stayed 3 nights in Apr 2024
Response from Justin Phillips on 2024/4/8
Dear Bruce, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, safe and also in main CBD location.
Stayed 5 nights in Mar 2024
Response from Justin Phillips on 2024/4/4
Dear Amit,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and felt safe here. Your kind words mean a lot to us all and the team must be delighted we made you felt that way!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

Shana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services and amenities are all good.
Stayed 5 nights in Mar 2024
Response from Justin Phillips on 2024/4/3
Dear Shana,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us and enjoyed our amenities and the excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Justin Phillips on 2024/4/3
Dear Louise,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne so highly!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

4/10 Poor

Sanjeev

Traveled with partner
Disliked: Staff & service, amenities
Staff not very helpful. Asked for recommendations with regards to sight seeing but did not receive a positive response. No pleasant greeting upon arrival or a courtesy goodbye or “how was your stay” upon departing. Very poor customer service! They Probably do not like people of color!
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 2024/4/11
Dear Sanjeev,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear about your disappointing experience and that our team members unintentionally made you feel disrespected. Please know that your concerns will be addressed with our Front Office Manager to prevent a similar situation from recurring. We are committed to providing exceptional service to all guests, regardless of background.Warm regards,Justin PhillipsGeneral Manager

2/10 Terrible

Li

Disliked: Cleanliness, staff & service, property conditions & facilities
The room small,old
Stayed 5 nights in Mar 2024
Response from Justin Phillips on 2024/4/2
Dear Li, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear that certain aspects of your stay did not meet your expectations, and I apologise for the inconvenience caused.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Cui Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice. The location is very convinience.
Stayed 4 nights in Mar 2024
Response from Justin Phillips on 2024/3/21
Dear Cui Yi, Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad to read that you had a wonderful stay with us and enjoyed not only our convenient location but also the excellent service you received from our ambassadors.Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Brett

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly
Stayed 1 night in Mar 2024
Response from Justin Phillips on 2024/3/19
Dear Brett,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our friendly and excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service
Although people say it is outdated I found it to be very clean and comfortable, however the rooftop hot tub/spa definitely needed repairs
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 2024/4/3
Dear Debbie,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.I also appreciate your suggestion to consider refurbishing our rooftop facilities to enhance our guests' experience. I look forward to discussing this in our upcoming meeting for further review.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 2024/3/17
Dear David,Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am delighted that you enjoyed your stay with us and many thanks for your kind words.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Anthony Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 2024/3/17
Dear Anthony Michael,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justin Phillips on 2024/3/14
Dear Laurence,Thank you for taking the time to rate your experience at the Radisson on Flagstaff Gardens Melbourne.I am delighted that you had a great time staying with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Craig

Business traveler
Excellent
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 2024/3/11
Dear Craig, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to public transport and parks. Hotel well maintained and staff extremely courteous. 9/10
Stayed 1 night in Mar 2024
Response from Justin Phillips on 2024/3/11
Dear Dianne, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.I also greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast buffet for $35, will Definitely stay here again
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 2024/3/11
Dear Mark,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us, and enjoyed our breakfast and the excellent service you received from our ambassadors. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Reception was responsive and allowed me to check out 1 hour later. Food in the restaurant was excellent.
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 2024/3/11
Dear Dinesh,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you when your travels bring you back to the area!Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Arjun, Kathmandu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 11 nights in Feb 2024
Response from Justin Phillips on 2024/3/12
Dear Arjun,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Ranjit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good value for money
Stayed 1 night in Mar 2024
Response from Justin Phillips on 2024/3/8
Dear Ranjit,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I was greeted by dimitry all the way through to the checkout; an absolutely stunning property to stay at. Please do not hesitate to book your stay here
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 2024/3/3
Dear Brian,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed the lovely and excellent service you received from Dimitri, our Duty Manager. I look forward to sharing your compliments with him to make his day!On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Shu Fen Iris

Stayed 3 nights in Feb 2024
Response from Justin Phillips on 2024/3/24
Dear Shu Fen Iris, Thank you for taking the time to rate your stay with us at the Radisson on Flagstaff Gardens so highly. I am thrilled that you enjoyed your overall experience here.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Bruce, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 2024/3/3
Dear Bruce, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad that you had an enjoyable experience with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Justin Phillips on 2024/3/21
Dear Matthew,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

6/10 Okay

Dr Dana Madalina

Stayed 2 nights in Feb 2024
Response from Justin Phillips on 2024/3/21
Dear Dr Dana,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Lauren

Stayed 1 night in Feb 2024
Response from Justin Phillips on 2024/3/21
Dear Lauren,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service
The front desk people, very nice and ready to help
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 2024/2/21
Dear MARIANA,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

6/10 Okay

Stephen, oakland

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Feb 2024
Response from Justin Phillips on 2024/2/18
Dear Stephen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Helen

Traveled with partner
Liked: Staff & service
The staff were excellent and very attentive. Very nice lady checking us in . However , our room was never vacuumed or bits got missed out . Also the area outside our door was messy and not vacuumed .
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 2024/2/19
Dear Helen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear that a certain aspect of your stay did not meet your expectation, specifically in terms of our cleanliness. I have shared your feedback with our Executive Housekeeper who will review this for further action.On a positive note, I appreciate your lovely feedback regarding Rose, our Front Office team member. I have shared your compliments with her to make her day!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

4/10 Poor

MARIO

Business traveler, Traveled with partner
Disliked: Amenities
I booked this for a client who was visiting us for business. He did not have hot water for two days, there was no attempt to rectify nor there was no attempt to change him to another room. A poor effort
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 2024/2/18
Dear MARIO,Thank you for providing a feedback on behalf of your client for the visit to Radisson on Flagstaff Gardens Melbourne.I sincerely apologise for the inconvenience caused by the lack of hot water and for the response from our team. I have shared your feedback with our Maintenance Manager to investigate the issue and rectify promptly.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Yoshihiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and enjoyed stay
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 2024/2/16
Dear Yoshihiro,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable and enjoyable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

JINGZHU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 2024/2/13
Dear JINGZHU,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us and enjoyed our location.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

Ron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Justin Phillips on 2024/2/11
Dear Ron, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Domenic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Feb 2024
Response from Justin Phillips on 2024/2/8
Dear Domenic, Thank you for your lovely feedback of your visit to the Radisson on Flagstaff Gardens.I am delighted to read from your review that you had a fabulous stay with us, and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager