Good things:
The room was huge!
The bed was very comfortable.
It was a convenient location, and the free onsite parking was appreciated.
Bad things:
It could get a bit noisy at night, especially when there was music or large crowds downstairs.
There were no spare blankets in the room for when it got really cold on my third night there.
Also on my third night, the shower temperature seemed to go haywire. I had it set to a comfortably warm temperature, then it turned freezing! When I turned off the cold water, the pure hot water was like ice... for a few seconds, then it was scalding again. This carried on, alternating between hot and cold for several minutes until I gave up.
The check-in person charged my credit card for $100 instead of placing a hold on the security deposit. It then became a major hassle to get the funds returned into my account.
The reception is advertised as being open until 10 pm but if you call after 2 pm you'll be told they're only open from 10 am - 2 pm and to call back tomorrow. If you call between 10 am - 2 pm the answering service will tell you all about their Christmas opening hours and then terminate the call without giving you the option to leave a message.
TL;DR:
It was a lovely stay, until my third night. Hopefully they can rectify the issues that caused the poor rating.
