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Reviews of Viaggio Medellín Grand Select

3.5 out of 5
Viaggio Medellín Grand Select
Carrera 43 No 14 - 81, Medellín

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

EMERSON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Muy lindo el hotel y el restaurante súper bueno. La gente muy amable
Stayed 4 nights in Apr 2024
Response from Viaggio Grand Select on 2024/4/29
Buenos díasMuchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

8/10 Good

Maria De Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Iluminación en los cuartos
Stayed 6 nights in Apr 2024
Response from Viaggio Grand Select on 2024/4/29
Buenos Dias Hemos incorporado sus sugerencias en nuestro plan de trabajo para lograr un mejor servicio cada día. Gracias por el tiempo que tomó en compartir su experiencia.

10/10 Excellent

Anastacia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property was very clean and modern. The room was spacious and bathroom was large. There was no full length mirror which was a con. Breakfast was great. Would stay again.
Stayed 3 nights in Apr 2024
Response from Viaggio Grand Select on 2024/4/26
Thank you for sharing your experience with us. We are more than happy that we could meet your expectations.

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 3 nights in Apr 2024
Response from Viaggio Grand Select on 2024/4/26
Buenas Tardes Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

10/10 Excellent

Daisy

Traveled with group, Traveled with family
Liked: Amenities
Buen servicio
Stayed 4 nights in Apr 2024
Response from viaggio grand select on 2024/4/25
Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

4/10 Poor

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed there many times in the past.Staff treated me like family when I was there this time?I didn't know anyone it was totally different, felt like a stranger
Stayed 1 night in Apr 2024
Response from Team Viaggio on 2024/4/23
Thank you very much for your time and for staying with us repeatedly, we have shared your message with the entire team so that it does not happen again. thank you.

10/10 Excellent

Julissa M.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estructura, las habitaciones bellísimas y la Comida exquisita.
Stayed 4 nights in Apr 2024
Response from Mrs. on 2024/4/19
Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

10/10 Excellent

miguelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy limpio el perosnal es muy amable el deyuno muy bueno en general me gusto mucho todo en lo k se refiere al hotel
Stayed 3 nights in Apr 2024
Response from Mrs. on 2024/4/16
Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

10/10 Excellent

Julissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would repeat
Stayed 5 nights in Apr 2024
Response from Mrs. on 2024/4/19
Thank you for your feedback dear guest, Our staff will be more then happy with your kind comment.

10/10 Excellent

Katherine, Hicksville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super awesome and friendly! Very accommodating! Went there for a bday trip for my bff and they did every single little thing we wanted for them to do to recognize her bday, they decorated the room, played bday song during breakfast, gave her a bday mimosa on the house, just so amazing! Breakfast was bomb! And the hotel is in a really safe area and close distance to most places. Would stay here again!
Stayed 6 nights in Mar 2024
Response from Mrs. on 2024/4/22
Thank you for your kind reviewWe are glad that your stay met your expectations and hope to see you again

10/10 Excellent

Yanay

Traveled with partner
.
Stayed 3 nights in Apr 2024
Response from Viaggio Grand Select on 2024/4/25
Buenas Tardes Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad. Buen regreso a casa !

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nice and they keep it spotless. That's one of the first things I noticed when I walked into the lobby. And the staff was very friendly and helpful. The food was very good and the service was great. It was very very enjoyable.
Stayed 4 nights in Mar 2024
Response from Mr. on 2024/4/8
Califica NegativoNos interesa conocer tu opinión, recomendación y sobre todo tu satisfacción, cuéntanos si podemos hacer algo para mejorar tu experiencia. revenue@viaggio.com.co

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño necesita alguna tablilla para colocar los componentes de aseo, el cuarto necesita algún mueble para colocar la maleta y poderla manejar de pie.
Stayed 6 nights in Mar 2024
Response from Mr. on 2024/4/8
Nos interesa conocer tu opinión, recomendación y sobre todo tu satisfacción, cuéntanos si podemos hacer algo para mejorar tu experiencia. revenue@viaggio.com.co

10/10 Excellent

Einis

Stayed 4 nights in Mar 2024
Response from Viaggio Grand Select on 2024/4/25
Buenas Tardes Muchas gracias por el tiempo que tomó en compartir su experiencia. Nos alegra mucho haber cumplido con sus expectativas de hospitalidad.

8/10 Good

Alexander

Stayed 6 nights in Mar 2024
Response from Mr. on 2024/4/19
¡ Muchas gracias!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was overpriced. I got charged more than what the site said. This property is way overpriced for what they offer. They are taking advantage of the influx of foreigners to bump up their prices and rake in more money. Very disappointing.
Stayed 1 night in Mar 2024
Response from Equipo Viaggio on 2024/4/3
Thank you for the time you took to share your experience with us, we will follow up on your case and share it with the team.The establishment is only authorized to charge what is stipulated in the Expedia reservation

10/10 Excellent

Christian Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sr. on 2024/3/27
Muchas gracias por tu calificación, nos encanto atenderte.

10/10 Excellent

AARON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The food, the staff, and the property was very beautiful.
Stayed 3 nights in Mar 2024
Response from Mr. on 2024/3/27
We would like to thank you for your recommendation and your sincerity, it's a pleasure could attend you.

10/10 Excellent

Jeniffer

Traveled with group
Liked: Cleanliness, staff & service, amenities
Exellent
Stayed 4 nights in Mar 2024
Response from Mr. on 2024/3/22
Thank you for your commentWe are glad that your stay was according to what you expected,We hope you visit us again

8/10 Good

DILSIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Jean

Stayed 7 nights in Mar 2024

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. It was really clean. The staff was kind and helpful. Rooms are a little bit small if you plan to share it with more people (did not have much space and bathroom is not private at all). The breakfast buffet was really good and had lots of options. Hotel is close to malls, restaurants and bars.

8/10 Good

paul, sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in a quiet area and. Still very walkable
Stayed 6 nights in Feb 2024
Response from MR. on 2024/4/8
Thank you for your commentWe are glad that your stay was according to what you expected,We hope you visit us again

6/10 Okay

Masoud

Liked: Cleanliness, staff & service
Good location in Poblado and quiet. The free breakfast is ok. Most of the staff are friendly. They tried to charge me for items from the mini bar, which I didn’t use.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó no es la primera vez que me quedo
Stayed 2 nights in Mar 2024
Response from Sra. on 2024/3/6
Muchas gracias por tus comentarios y calificación. Es un placer atenderte.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable, brindan exclente servicio a sus hespedes.Super recomendado.
Stayed 6 nights in Feb 2024
Response from Sr. on 2024/3/6
Muchas gracias por tu calificación, nos encanto atenderte.

10/10 Excellent

Adassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t want to brag but this hotel is top notch and safety is 10/10. Would definitely be back the breakfast was amazing and the bar has the best drinks I’ve ever had non alcoholic
Stayed 2 nights in Feb 2024

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was very friendly. Kudos to Jason at front desk- awesome guy! Rooms on top floor gives you amazing views! Hotel is convenient as all the local restaurants/bars and hang out spots/malls are 5-10 min cab rides and 10-15 min walk going south are other hang out spots such as bars, restaurants, nail spots, etc.
Stayed 6 nights in Feb 2024

10/10 Excellent

Raul Antonio Campos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and food.
Stayed 7 nights in Feb 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, cerca del parque lleras, tranquilo buena atencion, limpio buen desayuno.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Feb 2024

10/10 Excellent

Denisse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el hotel. Muy limpio y recogido. Los empleados muy amables todos. Los bartenders tremendas personas y jovencitos que serán unos emprendedores. Saludos a Maicky 😃
Stayed 7 nights in Feb 2024

10/10 Excellent

Juleika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so clean, staff very approachable and nice, and the place is very quiet.
Stayed 4 nights in Jan 2024

2/10 Terrible

Josue

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Tara, Drogheda

Liked: Amenities
My stay at this hotel was absolutely incredible. The staff were so friendly. The location is perfect for walking to everything. As a solo traveller this was very important to me and I always felt safe wandering from here into Poblado. The buffet breakfast had a wonderful variety of Latin cuisine as well as continental options. I will definitely be back. Muchas Gracias por todo!
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy bueno y tranquilo para descansar. El desayuno es excelente junto con su servicio. Está cerca de los restaurantes y lugares para disfrutar en la noche.
Stayed 7 nights in Feb 2024

10/10 Excellent

Libia

Stayed 7 nights in Feb 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleaning attention
Stayed 5 nights in Feb 2024

8/10 Good

Paola

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Aircondition problems.
Stayed 5 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in a secluded area
Stayed 3 nights in Feb 2024
Response from Central de Reservas on 2024/2/20
Thank you very much for your comments and rating. It is a pleasure to serve you

10/10 Excellent

Jazmin Payan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food!!!
Stayed 3 nights in Feb 2024
Response from Central de Reservas on 2024/2/14
Thank you very much for your comments and rating. It is a pleasure to serve you.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent. Jason Lucas a plus exceptionally customer service Very professional and friendly
Response from Central de Reservas on 2024/2/14
We are glad you enjoyed your stay with us dear Jacqueline, we are happy to serve you.

10/10 Excellent

Perry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Central de Reservas on 2024/2/12
Thank you very much for your rating. It is a pleasure to serve you

10/10 Excellent

Zaira, Ciales

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and the food was delicious.
Stayed 4 nights in Feb 2024
Response from Central de Reservas on 2024/2/12
Thank you very much for your comments and rating. It is a pleasure to serve you.

4/10 Poor

Mercy, Odenton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I told an employee named Juan that I didn’t like the hotel and I didn’t get the VIP things nor offered a room upgrade. Juan is excellent and he came back with 2 free massages and drinks tickets, but too late, we had tours on Friday and left Saturday morning.
Stayed 6 nights in Feb 2024
Response from Central de Reservas on 2024/2/12
Receive a cordial greeting from Viaggio Medellin Grand Select Hotel. Thank you very much for your comments. We appreciate your opinion regarding the hotel services. We are trying to solve this problem immediately. We hope to have your presence in a next opportunity.

10/10 Excellent

Jaime

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel condición and staff.
Stayed 4 nights in Feb 2024
Response from Central de Reservas on 2024/2/12
Mr Jaime . Receive a cordial greeting from Viaggio Medellin Grand Select Hotel. Thank you very much for your comments. We value your opinion regarding the hotel services. We hope to have your presence in a next opportunity.

10/10 Excellent

Gary, Massapequa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and accommodations were excellent. All polite, courteous, and professional. Concierge service outstanding to help with anything you needed. Very bilingual staff to make traveling so much easier. Will definitely be coming back to this hotel on next trip. Convenient to all.
Stayed 8 nights in Feb 2024
Response from Mr. on 2024/2/13
Thank you for your commentWe are glad that your stay was according to what you expected,We hope you visit us again

10/10 Excellent

Alberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, todo limpio, el equipo muy atento y amable. El cuarto súper cómodo. El único detalle, la barra cierra muy temprano.
Stayed 5 nights in Feb 2024
Response from Central de Reservas on 2024/2/9
Sr Alberto . Reciba un cordial saludo del hotel Viaggio Medellín Grand Select. Muchas gracias por sus comentarios, Valoramos  su opinión con respecto a los servicios del hotel. Esperamos contar con su presencia en una próxima oportunidad.

8/10 Good

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was well located
Stayed 3 nights in Feb 2024
Response from Central de Reservas on 2024/2/9
Thank you very much for your comments and rating. It's a pleasure to serve you.

2/10 Terrible

Mariah Amanda

Stayed 3 nights in Feb 2024
Response from Mrs. on 2024/3/22
Lamentamos mucho tu experiencia, quisiéramos agradecerte por tu recomendación, hemos implementado tus sugerencias y esperamos que este percance no afecte la confianza que queremos construir contigo. cuéntanos si podemos hacer algo para mejorar tu experiencia. revenue@viaggio.com.co