El Zarzo delivered an exceptional experience during and, crucially, after my stay.
The hotel is beautiful, well-kept, and located in a great location. The rooftop bar offered stunning views of the city and is a perfect place for a night cap after a day exploring Medellín.
But what really stood out was the remarkable service the staff offered me after my stay. I had left a personal item behind, and Victor as well as the rest of the staff went out of their way to coordinate its shipment back to me in the UK, checking in with me daily to ensure its delivery. From the careful packaging to the seamless communication, the attentiveness was truly extraordinary.
5-star experience with a personal touch.