Exterior
Check availability

Reviews of Candlewood Suites McDonough, an IHG Hotel

2.5 out of 5
Candlewood Suites McDonough, an IHG Hotel
136 Hwy 81 West, McDonough, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 151 reviews" "
Rating 8 - Good. 26 out of 151 reviews" "
Rating 6 - Okay. 9 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 9 out of 151 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay awesome facility
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, safe and pet friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Mariela

Liked: Staff & service
Disliked: Property conditions & facilities
Comfortable beds and clean rooms ..pet friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Leeshilaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Keyarrow

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and comfortable.. Close to many restaurants and dining options. We took our kids to the Dave and Busters which is literally right next door.
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jourdyn

Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated everything about this hotel. Me and my husband really enjoyed the stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Clean, quiet , convenient and comfy.
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
No pool, but still was a awesome place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous Stay...
It was absolutely wonderful...Soon as we enter the room the aroma fragrance smell so good and refreshing...The manager and staff was good...Over all the customer services was great!!! Thanks
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 2023/9/9
Thank you for taking the time to write the most amazing review! I will share your feedback with the team!

4/10 Poor

Joella

Stayed 1 night in Aug 2023
Response from Front Office Manager on 2023/9/25
Good morning,Thank you so much for your feedback.I would like to discuss your most recent stay with us. Please contact the hotel directly to speak with the Front Office Manager.Thank you.

10/10 Excellent

Henoc

Stayed 1 night in Aug 2023
Response from AGM on 2023/9/16
Thank you so much for taking the time to give us the most amazing rating! We appreciate your business and your feedback.

10/10 Excellent

Idethia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
I enjoyed my stay
Stayed 1 night in Jul 2023
Response from Guest Services on 2023/8/25
Thank you for your stay with us. We are very pleased that your stay was excellent, as well as you enjoyed your stay. We look forward to seeing you again in your future travels.

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Fantastic
Stayed 1 night in Jun 2023
Response from Guest Services on 2023/8/25
Mr. James, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

2/10 Terrible

Maddison

Business traveler
Disliked: Cleanliness, property conditions & facilities
There was roaches in my bed. I left after 1 night and they wouldn't give me my money back.
Stayed 3 nights in Jun 2023
Response from Guest Services on 2023/8/25
Thank you for your feedback, this allows us to see where we exceed and does not meet our guests satisfaction. I would like to send our Apologies for the issues with your stay with us, thank you for bringing this to our knowledge so that we can move forward and get this issue taken care of.

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Kenneth, DUNDALK

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at Candlewood. But definitely not the last time. Super clean and we felt at home.
Stayed 1 night in May 2023
Response from Guest Services on 2023/8/25
Mr. Kenneth, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Nitta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

Avadon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable an room was clean would definitely go back.
Stayed 1 night in Apr 2023
Response from Guest Services on 2023/8/25
Dear Guest, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Sharhonda

Stayed 1 night in Apr 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Marcia

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond which is very hard to find that type of service nowadays 😊 we had 4 rooms booked and everyone was please. Thanks so making our stay so awesome.
Stayed 3 nights in Apr 2023
Response from Guest Services on 2023/8/25
Ms. Marcia, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Tyiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful pleasant stay!!
Stayed 1 night in Apr 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was pleasant despite being very busy with limited staffing on site during weekend evening.
Stayed 1 night in Mar 2023
Response from Guest Services on 2023/8/25
Mr. William, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Cassie was amazing, I enjoyed my stay and would return again
Stayed 1 night in Jan 2023
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

Mary Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Services on 2023/8/25
Ms. Mary Ann, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

2/10 Terrible

shakinah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible, it wasn’t clean, they had bed bugs. We could not get in contact with the manager to resolve this issue. I do not recommended.
Response from Guest Services on 2023/8/25
Thank you for your feedback, i would like to send our apologies for the issues during your stay with us. I will send this over to our manager for investigation.

2/10 Terrible

Richard

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good
I had to call & complain 3 times about the noise upstairs around 0100
Stayed 1 night in Dec 2022
Response from Guest Services on 2023/8/25
Thank you for your feedback, i would like to send our apologies for not having an enjoyable night sleep during your stay. I will look into this.

10/10 Excellent

Talycia

Response from Guest Services on 2023/8/25
Ms. Talycia, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

ROBERT, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from a major interstate, politeness of stall.
Stayed 1 night in Nov 2022
Response from Guest Services on 2023/8/25
Mr. Robert, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Gail A

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

JERMAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious.... Rooms are nor cheap but well worth the money
Stayed 2 nights in Oct 2022
Response from Guest Services on 2023/8/25
Mr. Jermaine, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

6/10 Okay

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Guest Services on 2023/8/25
Mr. Randolph, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very Kind and Friendly and the room was very nice and clean.
Stayed 1 night in Jul 2022
Response from Guest Services on 2023/8/25
Mr. Matthew, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

EMORY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and the area had a lot of convent shopping and restaurants. Room was perfected I appreciate that it was CLEAN!
Stayed 2 nights in Jul 2022
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

4/10 Poor

Phillip

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was dirty and outdated. The cost of $235 per room was way overpriced. Nice hotels downtown we’re asking for less.
Stayed 1 night in Jun 2022
Response from Guest Services on 2023/8/25
Mr. Phillip, I would like to send our sincere apologies as to your stay with us was not Candlewood Suites Standard during your visit. I will send this to the appropriate department, and want to thank you for bringing this to our attention.We would hope you will give us another chance in the future to see the progress that have been done.

10/10 Excellent

Twyla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing how clean the entire hotel was and how friendly the entire staff was.
Stayed 3 nights in Apr 2022
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Tamara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

CINDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. Staff was great. Just 2 negatives...no breakfast and lukewarm shower
Stayed 1 night in Dec 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

William R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Friendly staff. Clean room.
Stayed 1 night in Dec 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Jul 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Sergine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Guest Services on 2023/8/25
Dear Guest, we would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Guest Services on 2023/8/25
We would like to take the opportunity to send you our gratitude and enjoyed your stay with us. We are hoping we get to see you in the future with your travels.