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Reviews of OYO Hotel McAllen Airport South

2.5 out of 5
OYO Hotel McAllen Airport South
1301 South 9th Street, McAllen, TX

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in May 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yaritza

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it. The mall is near by restaurant and clean place
Stayed 2 nights in Apr 2024

8/10 Good

Miguel, mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 1 night in Apr 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ammy on 2024/5/8
Hi, Roberto! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room the worker forgot to give me I’d and I still have the 100 charge on my card even tho it’s been a week
Stayed 1 night in Mar 2024
Response from Ammy on 2024/5/8
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Noah

8/10 Good

Luis Eugenio

Stayed 2 nights in Feb 2024

2/10 Terrible

Virginia, Alliance

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Dagoberto Luna

Traveled with family
Liked: Cleanliness, staff & service
The air condition unit on room 117 was too noisy that I have to turn off. The room is in first floor a dn get all the noise from room in the second floor (I know this is not hotel fault ) but that guess was so noisy
Stayed 1 night in Jan 2024

8/10 Good

RuthS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price very nice and comfortable. Clean and neat. I recommend it. I will definitely stay again.
Stayed 1 night in Jan 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Woodcheld, Westbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on 2024/5/5
Hey, Woodcheld! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Lorie

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never forget to mention there’s $100 fee upfront before they give you the key And that’s after you already paid for the room
Stayed 1 night in Jan 2024

6/10 Okay

Herb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable rate and it’s clean
Stayed 1 night in Jan 2024
Response from Lisa on 2024/5/5
Hi, Herb! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa

8/10 Good

Vergilly

Traveled with family
Liked: Staff & service, property conditions & facilities
OYO Hotel was not a fancy Hotel but had all the basic needs we needed. Check-in was easy, the room was big enough and the freedom was noticeable. We got good value for what we paid. Very good Hotel if you are om a low budget.
Stayed 7 nights in Dec 2023
Response from a on 2024/5/6
We appreciate your positive rating, Vergilly! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Yohana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from A on 2024/5/4
Thanks for the positive rating, Yohana! Hope to welcome you again soon. Regards, Noah.

6/10 Okay

Rosa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad beds
It was very clean somewhat quiet the only problem was the beds I couldn’t sleep because it was so hard especially if you have a bad back it killed my back
Stayed 1 night in Dec 2023
Response from Ammy on 2024/5/6
Apologies for the problems you had faced, Rosa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Martin

Stayed 1 night in Dec 2023
Response from Lisa on 2024/5/5
Thanks for rating us superbly, Martin! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

Gerardo

Stayed 1 night in Dec 2023

8/10 Good

Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from A on 2024/5/4
Hi, Ann! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023

8/10 Good

Tanner

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was acceptable for one night close to the airport.
Stayed 1 night in Dec 2023
Response from Ammy on 2024/5/6
Hi, Tanner! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability and good prices.
Stayed 2 nights in Nov 2023
Response from Barbara on 2024/1/22
Pleased to hear your kind words of gratitude, Antonio! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel didn’t have any issues.
Stayed 4 nights in Nov 2023
Response from Dewi on 2023/12/9
Thank you for sharing your seamless experience, Alfredo! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

2/10 Terrible

Tania

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and extremely rude and unprofessional. I booked 3 weeks prior and my reservation was canceled without notice the day of my staying. The person in charge said Expedia had cancel but Expedia had no idea my reservation was cancel. Still had the audacity to charge me the cancelation fee. The person started blaming everyone. Apparently the Oyó Hotel corporate had asked him to cancel several rooms including mine but never gave me a notice or heads up. This hotel and their personnel totally ruined my birthday weekend. Never again will I book here or recommend it to anyone else to do book either. You could get a surprise once you have arrived. Took me almost 3 hours to get another room and settled down a deal with Expedia because of these people stupidity.

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023

10/10 Excellent

ISAIAS

Stayed 1 night in Nov 2023

10/10 Excellent

Alejandra Janeth

Stayed 1 night in Nov 2023

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enviorement.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel love stay there definitely booking them again
Stayed 1 night in Oct 2023

10/10 Excellent

Alfredo

Stayed 1 night in Oct 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing great service easy check in and check out such nice people in the lobby area
Stayed 1 night in Oct 2023

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xavier

Stayed 1 night in Oct 2023

8/10 Good

Rameau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Esther

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room had what looked like blood stains on the floor and wall. The AC sounded like was about to explode. The beds were not the most comfortable either.
Stayed 1 night in Sep 2023
Response from Eva on 2023/10/13
Hi, Esther! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

BRENDA ELIZABETH

Stayed 1 night in Sep 2023
Response from Eva on 2023/10/13
Thank you for rating us with such awesome words, Brenda! We will strive to keep up with your expectations always. Regards, Eva

6/10 Okay

antonio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Leak
The room smeeled a little musty when i first walked in. Later nothice while taking a shower that there was a leak in the ceiling above the showerhead.
Stayed 1 night in Sep 2023
Response from Eva on 2023/10/13
Apologies for the problems you had faced, Antonio! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

10/10 Excellent

Gerardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Barbara on 2023/9/11
Pleased to hear your kind words of gratitude, Gerardo! We are going to do our best to never fail to impress you every time. Regards, Barbara

2/10 Terrible

Olivia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I hatedbthe lack of communication within on emplyees, the fake guarantees and the fact that the reservation rep did not allow me to talk to the feont desk
Stayed 1 night in Sep 2023
Response from Eva on 2023/9/11
Hi, Olivia! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

8/10 Good

Jael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Maria on 2023/9/11
Thanks for your kind and lovely words, Jael! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

8/10 Good

Steve

Stayed 1 night in Sep 2023

4/10 Poor

Alberto

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The conditions of the hotel are worse every day, and this time they sent us to a room where the beds were very soft and the pillows very hard, the bathroom dirty, there was hair in the shower that clearly did not belong to us.
Stayed 1 night in Aug 2023
Response from Joey on 2023/9/11
We are sorry to hear about your experience, Alberto! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey