Find hotels near Matthews Point Regional Park, Galiano from NT$11,086

"I paid an additional fee for guaranteed early check-in at 1:00 PM. When I arrived at approximately 2:15 PM, I was told my room was still not ready and was asked to wait while housekeeping finished cleaning it. I explained that if a room was not available at the guaranteed early check-in time I had paid for, I would like a refund of the early check-in fee. The front desk employee refused the refund and instead offered another room of the same type, which I accepted because I was checking in before a cruise and needed to settle in. Unfortunately, the replacement room smelled strongly of cigarette smoke despite being labeled as a non-smoking room. I called the front desk to confirm it was non-smoking, and the employee acknowledged that it was. Their solution was to send a male employee to the room with air freshener to spray it. For my own comfort level, I was not comfortable allowing an unknown man into my room while I was alone, so I declined. What made the experience even more uncomfortable was an inappropriate comment made during check-in. After asking if I was checking in alone and I answered yes, the front desk employee stated, “Well, if you need to, we can let you bring a guest to your room if needed.” The comment felt unnecessary, unprofessional, and inappropriate during a standard hotel check-in interaction. Overall, the experience was disappointing from start to finish. If guests are paying extra for guaranteed early check-in, the hotel should either honor that comm"

"Easy check in and easy check out."

"Great breakfast. Very friendly and helpful staff. Shuttle service to and from airport. Close to transport."

"Very convenient but dated"

"We were only there for an overnighter... The restaurant, Chop was very over rated/price. A less than mediocre steak at what was trying to be a high end Steak House. But the service was too friendly for us to complain."

"Air conditioner was broken. Maint. was called and they told us if it didn't come on in 20 min. to let the desk know. It did not come on and we were moved to another room. Employees, desk, bell, etc. were VERY polite and helpful."

"The hotel is aging and it shows. The ac was loud and roke into obnoxious noises during the night."

"The units are not soundproof. One can hear everything (neighbours, road traffic, air planes). For that reason alone I think the rooms are overpriced. The airport shuttle runs on time and was the reason we chose this hotel."

"The entire hotel feels old but was well kept and maintained. I was staying after a cruise and needed a deep clean, the water was very clean and felt refreshing. The showers are a bit slow and weak but I'm assuming that's to conserve water? Staff was very helpful during the check-in and check-out process. I would definitely come back here in the future."