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Reviews of Home2 Suites by Hilton Martinsburg, WV

3 out of 5
Home2 Suites by Hilton Martinsburg, WV
820 FOXCROFT AVENUE, Martinsburg, WV

Reviews

9.8

Exceptional

Rating 10 - Excellent. 232 out of 263 reviews" "
Rating 8 - Good. 19 out of 263 reviews" "
Rating 6 - Okay. 7 out of 263 reviews" "
Rating 4 - Poor. 1 out of 263 reviews" "
Rating 2 - Terrible. 4 out of 263 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, cozy and homey
Stayed 1 night in May 2024

10/10 Excellent

Saraphine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kayla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved our stay and decided we will forever stay at this location
Stayed 1 night in Apr 2024

10/10 Excellent

donald

Traveled with family
We love staying here. Very convenient and nice property. Jess is fantastic.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. GPS does not take you there had to drive around a bit to find.
Stayed 1 night in Feb 2024

10/10 Excellent

Annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Definitely coming back :)
Stayed 1 night in Mar 2024

10/10 Excellent

alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk nikole was excellent
Stayed 1 night in Mar 2024

8/10 Good

Trista

Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay
Stayed 1 night in Mar 2024

10/10 Excellent

Cisar

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back next year
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good. Checking in was great. Michelle was awesome and helpful with local information . The room is huge and clean...
Stayed 1 night in Mar 2024

10/10 Excellent

Callie

Stayed 1 night in Feb 2024

10/10 Excellent

Jine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place!
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first stay in a Home 2 Suite and we couldn’t have been happier. From the greetings and process at check out to the cleanliness and amenities. We’d stay again in a heartbeat.
Stayed 2 nights in Feb 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern place, very well equipped rooms, only AC was rather loud. Very well placed for many eating options nearby. Breakfast is basic but tasty. Thoroughly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern.
Stayed 1 night in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi JosephThank you so much for the kind review and we are so glad to hear that you enjoyed your stay wit us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

8/10 Good

C W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi CWThank you so much for the kind review - while an 8 is great, we always hope to be a 10. We would love the chance to connect with you and to learn about anything that we could have done to make your stay more enjoyable. We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have everything you need here and if there is anything you need to get, Wal-Mart and other dining options are available just under a 5min drive away. The staff is also very friendly and hospitable.
Stayed 2 nights in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hello StephanieThank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We are glad that it was a great location and was convenient to everything that you needed! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi Eric,Thank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi AndreaThank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay!
Stayed 2 nights in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi Charles,Thank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Nick

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Makes You Feel Special Upon Check In. Rooms Are Clean And Spacious.
Stayed 1 night in Dec 2023
Response from Katelyn W, Sales on 2024/1/8
Hi NickThank you so much for allowing us to be your home away from home and we are so glad that our staff makes you feel right at home. We know you have many options when visiting Martinsburg, so we sincerely appreciate the chance to have you as our guest.

10/10 Excellent

Suzanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new favorite hotel. We love it and the staff are always so helpful and sweet.
Stayed 2 nights in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hello SuzanneThank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We are so glad that you feel right at home and we cant wait to see you again! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and spacious rooms. Very comfortable beds as well
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
HI AlexWe are so glad that you enjoyed our hotel and that you had a comfortable nights sleep. We know that you have many options while traveling so thank you so much for allowing us to be your home away from home while visiting Martinsburg.

10/10 Excellent

Shannon

Liked: Staff & service, property conditions & facilities
Amazing staff!
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hi ShannonWe are so glad to hear that you had a great stay and enjoyed meeting our staff. Its sincerely a privilege to have you as a guest and we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hi MichaelThank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hi Larry,Thank you so much for the kind review and we are so glad to hear that you enjoyed your stay with us! We hope to see you again soon and thank you for allowing us to be your home away from home while visiting Martinsburg!

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Just returned home after a 1 night stay to celebrate my daughter's 14th birthday. The hotel is very clean and the staff are very helpful and friendly. The pool was clean and the breakfast looked good. I only grabbed a muffin and juice. We had issues with our neighbors acting ferel, screaming, running around, and sounding like they were coming through the wall Saturday evening into late night and again VERY early Sunday morning. Both times the front desk and supervisors took care of the issue and apologized. It was not the hotel's fault that people are very disrespectful of others around them and let their kids run around like wild apes. I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hi Kayla,Thank you for taking the time to share your recent experience during your daughter's 14th birthday celebration at our hotel. We are delighted to hear that you found our facility clean and our staff helpful and friendly. It's always our goal to provide a positive and welcoming environment for our guests.We sincerely apologize for the disturbance caused by your neighbors during your stay. We appreciate your understanding that this was beyond our control, but we are glad our front desk and supervisors were able to address the issue promptly and extend their apologies. Your patience during these moments is truly valued.We're grateful for your kind words regarding our pool and breakfast offerings. We understand the importance of a peaceful environment for our guests to enjoy, and we're sorry for any inconvenience caused by the disruptive behavior.It means a lot to us that despite the challenges, you would consider staying with us again. We look forward to the opportunity to host you in the future under more peaceful circumstances.Once again, thank you for choosing to celebrate such a special occasion with us, and we appreciate your understanding.

10/10 Excellent

Nick

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Greeted With A Smile And Warm Welcome. Staff Is Excellent And Helpful. Rooms Are Very Comfortable And Clean
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hi Nick,We are so glad that you enjoy staying with us! Its a privilege to be your home away from home and we hope to see you again soon!

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. Fridge, with bottom freezer , real dishes , dishwasher, sofa, large tv screen. Please add a microwave cover to prevent splatters. Also, during snowbird season, please have earlier breakfast on weekends. We had to leave without eating because we couldn't wait till 7:00. Thanks. We will come again.
Stayed 1 night in Nov 2023
Response from Katelyn W, Sales on 2024/1/8
Hello ArthurWe are so glad that the hotel was a great fit for you however we are so sorry that you weren't able to enjoy breakfast with us. I have shared your feedback with our team and we are working on solutions to help ensure you have a great start to your day. We hope to see you again soon and hope you are enjoying warm weather!

10/10 Excellent

Gabriella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the weekend and the room is nice and big has anything you might need! So clean and beds are fresh and comfy. Will definitely stay here when I come back to town.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Thanks!
Stayed 1 night in Oct 2023
Response from Katelyn W, Sales on 2023/10/16
Hi JenniferWe are so glad to hear that you had a great stay. We know you have many hotel choices when you visit Martinsburg and we are thankful for the opportunity to be your hotel of choice. We hope to see you again soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katelyn W, Sales on 2023/10/16
Hi BrandiWe are so glad to hear that you had a great stay. We know you have many hotel choices when you visit Martinsburg and we are thankful for the opportunity to be your hotel of choice. We hope to see you again soon!

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful experience!!!! will be back, no question!!!
Stayed 1 night in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Hi KentThank you so much for the kind review and we are so glad to hear you had a great experience. We know you have many choices when selecting hotels and we sincerely appreciate you staying with us!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home 2 Suites Martinsburg *****
The team at the desk was very friendly!! The room and especially bathroom was very clean…. Great stop after a long drive
Stayed 1 night in Sep 2023
Response from Katelyn W, Director of Sales on 2023/10/2
Hello LoriThank you so much for the kind review. We are so glad you had a great stay after a long drive and we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little home away from home
Nice room. A little home away from home. It was clean and comfortable and staff was very friendly. I would definitely recommend this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisamarie, New Oxford

Stayed 2 nights in Sep 2023
Response from Katelyn W, Sales on 2023/10/16
Hi LisamarieWe are so glad to hear that you had a great stay. We know you have many hotel choices when you visit Martinsburg and we are thankful for the opportunity to be your hotel of choice. We hope to see you again soon!

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Hi DanielThank you so much for the kind review and we are so glad that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and staff who went out of their way to be helpful.
Stayed 2 nights in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Thank you so much for the kind review and we are so glad that you enjoyed your stay. We are so happy to hear that you enjoyed breakfast and interacting with our team. We hope to see you again soon!

6/10 Okay

Crystal

Stayed 2 nights in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Hi CrystalWe definitely want to ensure every stay is a great one and it sounds like we may have come up short on this one. We would love to connect with you and learn a little more about what we could have done differently to ensure your stay was a great one.

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Katelyn W, Sales on 2023/10/2
Hi Candice,Thank you so much for the kind review and we are so glad that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Hi ChristopherThank you so much for the kind review and we are so glad that you enjoyed your stay. We hope to see you again soon!

8/10 Good

CHERYL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly loved Home2 Suites in Martinsburg VA. Room was perfect clean reno. Except being a soaking tub person & theres only 4 for accessibility I gave only 4 stars. To be excellent should at least install a hot tub around pool. Then this place would get a perfect score for me! Loved the kitchennette fridge, microwave & dish washing machine. The complimentary bag was just spot on! Will still recommend highly. Tx from a state traveler
Stayed 1 night in Sep 2023
Response from Katelyn W, Sales on 2023/10/2
Hi CherylThank you so much for the review and I have shared your feedback regarding a hottub to our management team. We hope you had a great stay and were able to enjoy all of the other amenities that the hotel had to offer. We hope to see you again soon!

6/10 Okay

Richard

Traveled with partner
Liked: Amenities
Food was cold
Stayed 3 nights in Aug 2023
Response from Katelyn W, Sales on 2023/10/2
Hello Richard.I am so sorry for the experience that you had with our breakfast. We always want to ensure that every stay is a great one and it sounds like we fell short. We would like to connect with you further if possible.