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Reviews of Arkaden Hotel - Long Stay

3 out of 5
Arkaden Hotel - Long Stay
Nymärstagatan 2, Marsta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 79 reviews" "
Rating 8 - Good. 27 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sofia

Stayed 13 nights in Dec 2023

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Communication from the hotel was excellent, and the whole experience was easy. The apartment was clean, comfortable and well equipped. The only issue was that I could not get the wifi to work during my whole visit, even following the directions to reset it. I didn't even attempt to ask for help though, so that's on me.
Stayed 3 nights in Nov 2023

6/10 Okay

NANA ROSINE AURELIE

Stayed 21 nights in Aug 2023

10/10 Excellent

Raimondi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa was attentive and helpful. This place is highly recommended!!!
Stayed 2 nights in Aug 2023

8/10 Good

Jimmy

Stayed 6 nights in Jul 2023

10/10 Excellent

Gerd

Stayed 18 nights in Mar 2023

10/10 Excellent

Yvonne

Stayed 3 nights in Mar 2023

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy location to stay at!
Stayed 7 nights in Mar 2023

10/10 Excellent

Mark

Stayed 9 nights in Feb 2023

10/10 Excellent

Iman

Stayed 5 nights in Jan 2023

8/10 Good

Savanah

Traveled with partner
Liked: Staff & service, property conditions & facilities
Amazing stay and amazing location
Stayed 11 nights in Aug 2022

10/10 Excellent

Jerzy

Stayed 5 nights in Aug 2022

10/10 Excellent

Marie Goretti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean anf friendly. Close to bus and train stations as well as shoping stores
Stayed 7 nights in Aug 2022

10/10 Excellent

Jonas

Stayed 7 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.5 rolls of tissue paper is not enough for a 3 persons family which has been informed no refill. Tableware and cleaning facilities are excellent.
Stayed 5 nights in Jun 2022

2/10 Terrible

Pavel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Unfortunately the whole stay was terrible. You have a feeling that you live in the metro station with those thin hearthrough walls. You hear hotel music in the nights inside of you’re room. My wife forgot card in the hotel, we were 2 people that got only 1 card. They tried to make her pay 1000 sek for opening her hotel room, sickest thing I have seen in Swedish hotels. There is no document control whatsoever. Anyone can go to hotel and they have no idea what are those people. I payed extra comparing to other deals to be close to both Stockholm and Arlanda, after trusting good reviews But it was a mistake to trust only 35 possibly fake reviews and book long stay there. No cleaning whatsoever in the hotel. Even if you book for 28 days. Extremely strange hygiene routine, I think in Sweden they must have it at least once a week to prevent serious hygiene problems. I could write more, but I think I described well enough level of that place, can’t call it hotel.
Stayed 28 nights in May 2022

8/10 Good

K Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Apr 2022

10/10 Excellent

Kastriot

Stayed 3 nights in Mar 2022

8/10 Good

Tomas

Stayed 4 nights in Mar 2022

8/10 Good

JOY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa
Mycket trevligt rum och tack för uppgraderingen🙏 Vi skall boka in för nästa period idag 20-25/2 hoppas vi kan få uppgradering igen❤️ Vi saknade extra kuddar och ett set av handdukar när man bor en längre period. Sofiene var fantastisk, vi frågade efter extra nyckel och vips så var det ordnat!
Stayed 5 nights in Feb 2022
Response from Sofiene Ellouze / Hotel Manager on 2022/3/2
Tack så mycket Joy Vi uppskattar verkligen att du delar din upplevelse och ditt betyg med oss. Vi lovar att göra vårt bästa för att erbjuda dig en uppgradering för din nästa vistelse. Vi önskar er en god fortsättning Med vänlig hälsningar, Sofiene Ellouze

10/10 Excellent

FIKAD

Stayed 3 nights in Dec 2021
Response from Sofiene Ellouze / Hotel Manager on 2022/1/11
Dear Fikad, We really appreciate you taking the time to share your rating with us It has been a pleasure hosting you and we are looking forward to welcoming you soon again. Best regards, Sofiene Ellouze Hotel Manager

8/10 Good

Baiba

Stayed 8 nights in Dec 2021
Response from Sofiene Ellouze / Hotellansvarig on 2022/1/11
Hej Baiba, Vi uppskattar verkligen att du tar dig tid att dela ditt betyg med oss Vi önskar er en god fortsättning och vi hoppas få välkomna er tillbaka snart igen 😊 Med vänlig hälsningar Sofiene Ellouze Hotellansvarig

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first stay in the Arkaden hotel due to my regular hotel being closed down during the pandemic. From the moment I walked in , it was just a pleasant experience. I was greeted by the manager, who showed me to my room and explained everything to me . I also had an upgrade on my room which was quite nice . The apartments have a fantastic size , they are very clean , and the bathroom/ shower room was very clean , and had a good size . I will definitely come back , thank you so much for everything. It was a pleasure to stay in the hotel .
Stayed 4 nights in Dec 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/12/24
Dear Silke Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again soon. Thank you again Sofiene Ellouze Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra valuta för pengarna
Fina, fräscha lägenheter med allt man behöver. Smidig incheckning. Prisvärt.
Stayed 3 nights in Dec 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/12/24
Hej, Stort tack för ditt fina omdöme om din vistelse hos oss! Det gör oss väldigt glada att du trivdes och vi hoppas att vi ses snart igen Med vänliga hälsningar, Sofiene Ellouze Hotellansvarig

8/10 Good

Lennart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
sängarna dålig
sängarna gled iväg
Stayed 4 nights in Nov 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/12/24
Tack Lennart, Din feedback är mycket viktig för oss. Vi önskar er en god fortsättning och vi hoppas få välkomna er tillbaka snart igen :) Med vänlig hälsningar, Sofiene Ellouze Hotellansvarig

8/10 Good

Ainars

Stayed 12 nights in Nov 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/11/17
Dear Ainars, We really appreciate you taking the time to share your rating with us. Looking forward to seeing you again soon. Sincerely, Sofiene Ellouze Hotel Manager

10/10 Excellent

Kay

Stayed 3 nights in Oct 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/10/28
Dear Kay, On behalf of all of us at Hotel Arkaden thank you so much for taking the time to leave an excellent rating. Your feedback means so much to us and to future guests that would like to stay in our hotel. Sincerely, Sofiene Ellouze Hotel Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the fact that there is a bar/grill downstairs along with a Chinese and Lebanese restaurants.
Stayed 6 nights in Sep 2021

10/10 Excellent

Remus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Arkaden many times, both short and long stays, and I must say that the hotel is quite wonderful. The hotel is rather new and has everything in excellent condition: the rooms are large, tastefully decorated and very bright (with tall and beautiful windows), everything is spotless clean, the hotel is quiet and very safe. It is close to many shops and restaurants. Moreover, it is very easy to get to the airport and Stockholm, as the bus stop is right across the street and the train station is within walking distance. The staff are all very friendly and helpful. The hotel manager, Sofiene Ellouze, is very professional, very welcoming, and always available, either by phone or in person, to make your stay more comfortable. He sent us complete directions for an easy self-check in, which was very convenient. I will definitely return.
Stayed 3 nights in Jul 2020
Response from Sofiene Ellouze / Hotel Manager on 2021/9/3
Dear Remus, Thank you very much for your feedback 😊 On the name of all hotel Arkaden staff, it has been a real pleasure to have you with us during the hole period, you and your wonderful family has been such sweet persons treating everyone with so much respect that you deserve all the best that we can offer. We will be delighted to welcome you back soon 😃 All the best, Sofiene Ellouze Hotel Manager

8/10 Good

Getsinee

Stayed 4 nights in Aug 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/9/30
Dear Gestinee Thank you for your feedback Best regards, Sofiene Ellouze Hotel Manager

10/10 Excellent

Oxana

Traveled with family
Supernöjda med hotellet. Allting funkade felfritt. Superbra kommunikation med personal via appen. Prisvärt.
Stayed 3 nights in Aug 2021
Response from Sofiene Ellouze / Hotellansvarig on 2021/8/26
Tack Oxana! Vi är så glada att du trivs hos oss. Det var så trevligt för oss att kommunicera med en så snäll person. Vi hoppas få välkomna er tillbaka snart igen. Med vänlig hälsningar, Sofiene Ellouze Hotellansvarig

8/10 Good

Tomas

Stayed 4 nights in Jul 2021
Response from Sofiene Ellouze / Hotel Manager on 2021/7/21
Thank you Tomas, Your feedback is very important to us and to other customers who want to book with us in the future. We wish you a good continuation and we hope to welcome you back again soon :) Sincerely,

10/10 Excellent

Valerija

Stayed 5 nights in Jun 2021
Response from Sofiene Ellouze / Hotellansvarig on 2021/6/30
Tack Valerija! Vi hoppas vi får möjligheten att få välkomna dig tillbaka inom kort 😊 Med vänlig hälsningar Sofiene Ellouze

10/10 Excellent

Tobias

Stayed 3 nights in May 2021
Response from Sofiene Ellouze / Hotellansvarig on 2021/5/31
Hej Tobias, Tack! Vi blir så glada att ni trivts så bra och hoppas att vi får möjlighet att välkomna er tillbaka. Med vänlig hälsningar,

10/10 Excellent

Patrik

Stayed 4 nights in Mar 2021
Response from Sofiene Ellouze / Hotellansvarig on 2021/4/19
Tack Patrik, Det är alltid ett nöje att ha dig hos oss. Vi ser fram emot att få välkomna dig tillbaka inom kort. Med vänlig hälsningar,

8/10 Good

Patrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Perfekt om man vill ha en tillfällig lägenhet med kök
Stayed 5 nights in Feb 2021
Response from Sofiene Ellouze / Hotellansvarig on 2021/4/19
Tack Patrik, Vi är så glada att ni trivts så bra och hoppas att vi får möjlighet att välkomna er tillbaka. Med vänlig hälsningar,

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, room comfort
Really like this Hotel, I’ve been twice now, and will use it every time I’m working in Rosersberg. The apartment is really nice and clean. No contact on arrival, you pick your key up from a lock box with a code. Hand sanitizer available at lift and doors. The hotel manager is available should you have any issues and are Very keen to help you if you have any issues. Plus you have anything you want locally. Supermarkets, restaurants, bars all within stones throw.
Stayed 9 nights in Oct 2020
Response from Sofiene Ellouze / Hotel Manager on 2020/10/29
Dear Andrew Thank you for your review, this help us by giving other guests a better idea about our hotel. It is a real pleasure and a great satisfaction for us to make our customers feel home, safe, comfortable and enjoy their stay with us. We hope to welcome you back soon. Best regards

8/10 Good

Anastasia

Stayed 4 nights in Oct 2020
Response from Sofiene Ellouze / Hotel Manager on 2021/6/2
Thank you Anastasia for your feedback. We hope to get the opportunity to welcome you back soon. Best regards,

6/10 Okay

Tord

Stayed 3 nights in Sep 2020
Response from Sofiene Ellouze / Hotel Manager on 2020/10/19
Thank you Tord! Sharing your feedback during your stay could have helped us making it as pleasant as possible. Please tell us your recommendations so we can improve ourselves for the future. Looking forward to see you soon Best regards, Sofiene Ellouze

10/10 Excellent

Gunnar

Liked: Cleanliness, room comfort
Par
Fin lägenhet med sköna sängar. Bra läge för utflykter.
Stayed 3 nights in Sep 2020
Response from Sofiene Ellouze / Hotellansvarig on 2020/9/9
Tack Gunnar, Vi är glada att du njuter av din vistelse hos oss. Vi hoppas välkomna dig snart

10/10 Excellent

Leif

Stayed 6 nights in Aug 2020
Response from Sofiene Ellouze / Hotellansvarig on 2020/9/9
Tack Leif Vi är glada att ni trivs hos oss Välkommen åter

10/10 Excellent

Leif

Stayed 6 nights in Jul 2020
Response from Sofiene Ellouze / Hotellansvarig on 2020/8/17
Tack Leif, Vi är glada att välkomna dig tillbaka :) Vi önskar er en mycket trevlig vistelse. Med vänlig hälsningar

10/10 Excellent

Leif

Stayed 3 nights in Jun 2020
Response from Sofiene Ellouze / Hotellansvarig on 2020/8/3
Tack Leif Vi är så glada över att ha dig tillbaka, och vi hoppas att vi kommer att ses igen snart. Med vänlig hälsningar

10/10 Excellent

Maria

Stayed 5 nights in Jun 2020
Response from Sofiene Ellouze / Hotel Manager on 2020/7/10
Thank you Maria, We are very happy knowing you had such a nice experience with us and we hope to welcome you back very soon. Best regards,

10/10 Excellent

Anders

Stayed 3 nights in May 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2020
Response from Sofiene Ellouze Hotel Manager on 2020/5/13
Dear Guest, Thank you Our Duty is to make your stay as pleasant as possible. We wish you a good continuation and we hope to welcome you back soon. Best regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Review
Renter was very nice and accommodating. We got some aministies in the room like toilet paper, dish washing soap, few packeta of shampoo. Restoking is the tenant's responsibility as well as cleaning. Also, parking is extra fee. Overall the equipment was in very good condition and was fully stocked with dishes, stove top, fridge, electric kitchen machines, and cups etc. The room had a couple of closets and towels. The heater was brought to us upon request and the owner was nice.
Stayed 6 nights in Mar 2020
Response from Management Team on 2020/4/9
Hello dear guest Thank you for chosing Hotel Arkaden Longstay. We are very grateful for your feedback. While you made your booking through Expedia, likewise with all our partners, you find all the detailed information and description about our property ”Hotel Arkaden Longstay”, such as : • Parcking fees : 80 SEK / day • Cleaning : No cleaning (therefore no toiletries restocking) We are an apparthotel, therefore, our guests should consider themselves home. We offer a fully furnished apartment with a fully equiped kitchenette and we offer toiletries for starting (from check-in). We hope to welcome you back soon. Best regards, Management Team +46 8 519 424 48

10/10 Excellent

linnea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Didier

Stayed 5 nights in Oct 2023

8/10 Good

Ann-Christin

Stayed 5 nights in May 2023