住宿正面
查看供應情況

馬拉喀什希弗內吉諾富特飯店的評分

4 out of 5
馬拉喀什希弗內吉諾富特飯店
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech

評論

7.4

不錯哦

10 分，有夠讚；1000 則評論中有 233 則" "
8 分，不錯哦；1000 則評論中有 392 則" "
6 分，一般般；1000 則評論中有 230 則" "
4 分，不太好；1000 則評論中有 100 則" "
2 分，很糟糕；1000 則評論中有 45 則" "

7.8/10

整潔度

7.4/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Jessica van de

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Zeer goed ontbijt, ook een leuke plek om te ontbijten met al die zitjes buiten. De loungeplekken aan het zwembad waren erg fijn. Mooie moderne kamer.
於 2024 年 4 月住了 4 晚
Rachid Alami 於 2024年5月13日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 很糟糕

MATIAS AUGUSTO

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
YA HABIA PAGADO ANTES DE IR Y AL LLEGAR ME COBRARON OTRA HABITACION MAS. CON LA GENTE DE EXPEDIA HABIAMOS ENVIADO UN EMAIL CONSULTANDO DE ANTEMANO PARA EVITAR ESTE INCONVENIENTE PERO NI SIQUIERA RESPONDIERON DESDE EL HOTEL NOVOTEL. SOLICITO LA DEVOLUCION DE ESA HABITACION EXTRA. ATTE.
Rachid Alami 於 2024年3月26日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 不太好

Dr. Mohammed，Riyadh

家庭旅遊, 親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
於 2024 年 2 月住了 2 晚
Rachid Alami 於 2024年3月26日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 有夠讚

Abdouzakou

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Environment
於 2024 年 2 月住了 3 晚

10/10 有夠讚

A

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great
Rachid Alami 於 2024年2月21日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯哦

Antonella

於 2024 年 2 月住了 5 晚
Rachid Alami 於 2024年2月21日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Karim

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Goeie ligging, veel kan je te voet doen
於 2024 年 1 月住了 6 晚
Rachid Alami 於 2024年1月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Adil Yusuf

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good location. Good facilities. Recommended.
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Jaiprakash

於 2023 年 12 月住了 1 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Nihed

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚

8/10 不錯哦

Rajeswara

喜歡：整潔度、員工素質和住宿環境和硬體
Good place to stay
於 2023 年 12 月住了 2 晚
Rachid Alami 於 2023年12月25日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 一般般

thierry

於 2023 年 12 月住了 3 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Laurent

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
於 2023 年 11 月住了 3 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Mickael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel à 15 minutes de l aéroports, situé en plein centre de Marrakech Les chambres sont spacieuses avec un coin bureau et même un balcon Je recommande ++
於 2023 年 11 月住了 1 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

El houssaini

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Personnet très accueillant et souriant
於 2023 年 11 月住了 4 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

chadia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Tony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Rachid Alami 於 2023年12月29日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 不太好

Susan

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Watch out for scam taxi service
While the hotel was very nice, we were very disappointed with the transportation service they arranged for us . We requested transport to the airport very early (3:45 am) the next day. The receptionist told us it could be arranged but had to be paid in cash (approx $25). We paid, but no receipt was offered. Our cab was ready at the appointed time and took us to the airport as requested, but the driver said he had not been paid and insisted on another $25. After a brief discussion, We gave him all the Moroccan money we had and added another $7 to make up the difference. I’m not sure who benefitted from this scam, but future travelers should insist on a receipt or some kind of voucher if they plan to use this service.
於 2023 年 10 月住了 1 晚
Rachid Alami 於 2023年12月30日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 有夠讚

Michael，Las Vegas

於 2023 年 10 月住了 1 晚

10/10 有夠讚

feraz

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing place at the right price
Great location Great hotel
於 2023 年 9 月住了 3 晚

2/10 很糟糕

Hassnyen

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place is a dump!!. A/C not working in the room. Not worthy of the brand the hotel belongs too,
於 2023 年 9 月住了 1 晚
Rachid Alami 於 2023年12月30日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 有夠讚

Senna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Goede service, behulpzaam. Vriendelijk. Kom hier zeker vaak terug!
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Véronique

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bien que l hôtel n est pas tout jeune. Il est entretenu. L espace piscine est super. Le personnel est très bienveillant et souriant. Emplacement idéal. À proximité des points de visite.
於 2023 年 8 月住了 7 晚
Rachid Alami 於 2023年12月30日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Donna

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Helpful staff. Rooms clean and practical. Hotel facilities are very good
於 2023 年 8 月住了 6 晚
Rachid Alami 於 2023年12月27日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Thierry

情侶出遊
喜歡：整潔度、員工素質和設施服務
Hôtel très bien placé Le site de l hôtel precise qu ils acceptent les animaux. En telephonant pour reserver notre petit chien de 3kg a ete refuse. En reservant sur le net, il a ete tres bien accueilli .... Trouvez l erreur... du bricolage a faire dans les chambres
於 2023 年 8 月住了 1 晚
Rachid Alami 於 2023年12月30日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Akim

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Rachid Alami 於 2023年8月11日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Naima

於 2023 年 7 月住了 3 晚
Rachid Alami 於 2023年8月11日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Ruby Naomi

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was really clean, nice people, near by everything and we really liked the room
於 2023 年 6 月住了 11 晚
Rachid Alami 於 2023年7月12日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯哦

Kamran，Hellertown

於 2023 年 6 月住了 3 晚
Rachid Alami 於 2023年8月11日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 不太好

Brahim

於 2023 年 6 月住了 6 晚
Rachid Alami 於 2023年7月3日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 不錯哦

Simon

喜歡：員工素質和住宿環境和硬體
4.1/5 from me. Good, standard business style hotel. Rooms are quite large. Separate toilet and bathroom. In the bathroom, I had a bath and a separate shower. Pool area is nice with comfortable seating and shade. Location is great near lots of lounges, clubs and restaurants. Fast Wi-Fi. Very good room service and everything can be ordered from the restaurant. Comfortable bed. Negatives: no chairs on the balcony and room a little like an office with grey carpet and furniture, etc. Recommended.
於 2023 年 6 月住了 3 晚
Rachid Alami 於 2023年7月3日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯哦

Helle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 7 晚
Rachid Alami 於 2023年7月3日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Faycal

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Rachid Alami 於 2023年7月11日回覆
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer,Monsieur, nos salutations distinguées.

10/10 有夠讚

Takumo

於 2023 年 5 月住了 2 晚
Rachid Alami 於 2023年7月11日回覆
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 不錯哦

Clare

喜歡：員工素質
Great location, wonderful staff
The staff at this hotel were wonderful and really added to the experience of staying there. Reception staff were very welcoming and went out of their way to help. The hotel's location is brilliant for exploring the city and many attractions are within easy walking distance. There are also many decent restaurants close by. The rooms at the hotel are a good size and have a degree of comfort but are extremely dated and in need of refurbishment. The bathroom had a separate bath and shower and hot water was plentiful. The bed was very comfortable, there were only two pillows however and both were in need of replacement. There was a kettle and microwave in the room and teabags and sachets of coffee were provided but no creamer which I found strange. The gym was spacious but has no fixed or free weights and the cross trainer is in need of repair. The pool area was very clean and had plenty of furniture for guests to use and this included parasols. The pool bar was very clean and there was a good selection of drinks and a decent lunchtime menu. Breakfast was buffet style and available from 7am. There was a huge range of choice and of a high quality. I really enjoyed my stay and the hotel provided value for money.
於 2023 年 4 月住了 7 晚
Rachid Alami 於 2023年4月28日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Caroline

於 2023 年 4 月住了 1 晚
Rachid Alami 於 2023年5月17日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

SAIDA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Très bien. J’ai bien aimé la piscine. Hôtel très propre et surtout bien sécurisé
Rachid Alami 於 2023年3月29日回覆
Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 一般般

claude

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Personnel à l'écoute et très serviable. Chambre de bonne dimension et propre.
於 2023 年 2 月住了 7 晚
rachid 於 2023年3月29日回覆
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

2/10 很糟糕

Swarnalata，Chicago

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is old and needs some serious renovation.
於 2023 年 2 月住了 2 晚
Rachid Alami 於 2023年3月7日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 有夠讚

Saeed

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 3 晚
Rachid Alami 於 2023年2月27日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Nadja Isabel

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Mega Lage mitten in Hivernage. 13 min zu fuss in die Medina. Zwischen allen teueren luxus Hotels. Wunderschöne Restaurants um die Ecke.Unschlagbarer preis-leistungs Verhältnis. Danke Wunderschönes Marrakech!
於 2023 年 2 月住了 2 晚
Rachid Alami 於 2023年2月27日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Rene Hjorth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fint hotel…Alt var som det skulle være
於 2023 年 1 月住了 4 晚
Rachid Alami 於 2023年2月8日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Maher

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, and nice Staff
於 2023 年 1 月住了 4 晚
Rachid Alami 於 2023年4月10日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Tony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Souriant serviable et pro
Accueil toujours aussi agréable personnel souriant et pro …a très bientôt
於 2023 年 1 月住了 2 晚
Rachid Alami 於 2023年1月26日回覆
Dear TONY,We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 有夠讚

Birgit

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚
Rachid Alami 於 2023年1月12日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Aysha

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good experience
Very good experience. Staff was very friendly and was always available to resolve any issues. Cleaning staff did a good job however at times needed a reminder. Breakfast was good but could improve by having more variety of fruits and children friendly items. Overall very good experience and highly recommended.
於 2023 年 1 月住了 5 晚
Rachid Alami 於 2023年1月10日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 很糟糕

ILyas

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 2 晚
Rachid Alami 於 2023年1月26日回覆
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 很糟糕

Priyank

不喜歡：員工素質、設施服務和住宿環境和硬體

8/10 不錯哦

Hinesh

團體旅遊
喜歡：客房舒適度
November 2022
Novotel 4 star is in a good location in the heart of the upmarket area nice restaurant and a 10-15min walk to the market, other hotels in this area are a lot more expensive. Rooms are ok good size with daily house keeping there was no milk with the tea and coffee station. Breakfast nothing too special service is slow and the omelette station is not always up and running. Reception ( Iesha was very helpful booked restaurants etc for us) other Hotel staff are very good and helpful, for the price your paying in this location it’s good value.
於 2022 年 11 月住了 5 晚
Rachid Alami 於 2022年12月5日回覆
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯哦

Florence

喜歡：整潔度和員工素質
Séjour agréable dans un hôtel bien situé. Personnel charmant et chambres propres et correctes mais
於 2022 年 11 月住了 4 晚
Rachid Alami 於 2022年11月28日回覆
Madame Florence,Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Marrakech.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs