Thank you - and for coming again to stay with us! I'll pass on your comments to the staff and my chef!

I'm aware of the water issue was a matter we had explained to you immediately. The electricity had gone and with our generator, the water pumps don't work. We apologised for that then and I reiterate that apology again. I'm sorry that our back up was not good enough for you. However, to state that the place is filthy, suggesting there's blood on the sheets when in fact this is very much not the case, is unfair and incorrect. Our sheets are brand new - I cannot imagine that any customer in any hotel would sleep in a room where there's blood on the sheets and NOT say anything to raise that immediately with the hotel. The mirrors are also not cracked in any part of the room - all 9 of the mirrors are very much intact. A happy new year to you and yours.

Thank you for your rating - I'd love to know more so that we know what we can do to make it better. Do get it touch if you have a minute.

Thank you for taking the time out to review us. Firstly I'm really sorry about the bottles and sheets - I have asked my housekeeping staff to check before they place things in the rooms. I have ordered in glass bottles - our water is freshly filtered every day and it's the first time anyone has said it smells but I'll look into it as I think it's more the bottle than the water. The water is perfectly drinkable, I can assure you of that!

Thank you for taking the time to review us

Hi - our description is very clear that we're eco friendly so we don't give bottled water. Instead, we have free, unlimited filtered water. We don't have a licence so we don't have a bar - again very clear in our description and services we offer at the hotel. Our staff were able to communicate with you as best they can. I hope you understand that your English accent is very different to the Indian guests who speak English too - a little patience is all that's required. Also, the area is something you should research yourself and the reception is full of information on Goa as a state, Vasco as a city and Bogmalo as a village. That's displayed on the walls.

Thank you for your kind review - it was a pleasure to have met you and hope you had a good journey home. I look forward to seeing you again next time you're in Goa!

Thank you for your review - it was a pleasure to have hosted you here on your stay in Goa!

I'm sorry you felt that we deserved a lower rating than the impression you had given when you left here. In our standard rooms, there is simply not enough space to put other furniture in. As you may recall, if we had put a chair in your room, there would not have been room for your luggage. There is plenty of furniture across the whole hotel and right outside your room.

Hi Brenda - thank you for your review! I hope you are both enjoying Colva and hope you'll come back this way again one day!

Thank you for your kind review - I have passed on your compliments to the chef also!

Thank you very much for your kind review and words! I'm certain that next time you visit Goa, you'll stay with us again and for a longer period next time! Happy New Year!

Thanks Raymon and we enjoyed having you staying with us! Next time, hopefully you'll get to taste the rest of our food because our chef is famous in this area and it's incredible!

Thank you for your review and I'll definitely have a look in to getting a small gym set up for future guests to enjoy! And a swing/slide for kids Great ideas - thank you! :)

Hi - thank you for taking the time to review us. We are sorry that you felt the linens and duvet were not up to standard and I'll look in to this. I can say though that all our duvets are washed before every new guest's stay. We hope you'll come back to a better experience!

Thank you for your rating Eli! I hope you'll stay with us again!

Thanks for taking the time to review us on here. Much of what happened was beyond our control - the wifi for example works perfectly but the Internet Service provider (GWave) has line issues in this area which we cant do much about. If you'd like to email me, I can try to explain any other issues but I've fed back to the staff here and we'll ensure it doesn't happen again.

We offer airport pick up - not a free transfer and it's chargeable. The issue therefore lies with Hotels.com as we have always collected guests who have requested a pick-up. Breakfast timings have been set in accordance with standard times for small hotels. I'm sorry there was nobody in reception to assist you with your taxi and for that I have spoken with the staff on duty that morning. Our wifi works without any issues but the internet connection in Goa is always sporadic and we have, unfortunately, no control over that. I regret that you've chosen to rate us so low on the basis of external factors in the main and I'd have hoped the room, cleanliness and the like would have been something you'd feedback to me directly as we pride ourselves on the standards set by myself as the owner and you'll see that all other guest reviews are very different to yours. Once again, I'm sorry you didn't have a good stay with us and I've fed back relevant issues to staff.

Thank you for your review! It was a pleasure to host you!!

Hi Maarit - thank you for your review!