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Reviews of Best Western Plus Yosemite Way Station Motel

2.5 out of 5
Best Western Plus Yosemite Way Station Motel
4999 Highway 140, Mariposa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 389 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kamyron on 2024/4/30
Hi Jacqueline,Thank you so much for leaving us a review. We are glad you enjoyed your stay. We hope you come visit us again soon!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Jennifer on 2024/4/25
We are so glad you enjoyed your stay. We look forward to your return one day.Thank you, Jennifer

10/10 Excellent

Nathalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The staff is very attentive and kind. The room was clean and comfortable. A great breakfast, and I could also count on almond milk available! It’s difficult to find properties with vegan options like that. I’d come again and I recommend the hotel.
Stayed 2 nights in Apr 2024
Response from Kamyron on 2024/4/23
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Dwight, Rocklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly Staff, walkable to the quaint town of Mariposa
Stayed 1 night in Apr 2024
Response from Chris-Front Desk on 2024/4/18
Thank you for your review we value you as well as all of our guest and we appreciate your feedback as it helps us to develop our team to meet and exceed expectations of all of our guest. We hope to see you again the next time you are in the area needing a place to rest your head for the evening. Until then Stay well and Safe Travels.

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Lovely drive into Yosemite following the Merced river. Nice dining options in town.
Stayed 3 nights in Apr 2024
Response from Chris Sitton- Front Desk Lead on 2024/4/15
Hello Sophia, Thank you for taking the time to leave your feedback and review of your stay with us. We truly appricate your words of kindness and look forward to the next time you are in the area. So that we can once again provide you with our hospitality. Stay well and Safe Travels to you and your party.

8/10 Good

JAYSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris- Front Desk Lead on 2024/4/13
Jayson,Thank you for your review on your stay with us here at the Best Western Plus Yosemite Way Station. We are so glad to see you enjoyed your visit and we hope that you will come and see us again. Until then stay well and Safe Travels

10/10 Excellent

Sudhir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a place to stay with kids on the way to Yosemite. Good breakfast.
Stayed 1 night in Apr 2024
Response from Chris- Front Desk on 2024/4/18
Thank you for your review we value you as well as all of our guest and we appreciate your feedback as it helps us to develop our team to meet and exceed expectations of all of our guest. We hope to see you again the next time you are in the area needing a place to rest your head for the evening. Until then Stay well and Safe Travels.

10/10 Excellent

Teresa, Riverbank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property , clean , great parking great customer service
Stayed 1 night in Mar 2024
Response from Kamyron on 2024/3/24
Teresa, We are glad you enjoyed your stay with us. We try to provide the best experience for all of our guests. We hope you stay here again soon!Kamyron RamirezFront Desk SupervisorBest Western Plus Yosemite Way Station Motel

8/10 Good

Daniele, Healdsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kamyron on 2024/3/23
Daniele,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,Kamyron RamirezFront Desk SupervisorBest Western Plus Yosemite Way Station Motel

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations. Beds were exceptionally comfortable.
Stayed 1 night in Mar 2024
Response from Chris Sitton-Front Desk Lead on 2024/3/19
Hello Jenny,Thank you for the outstanding review that you left from your most recent visit. We are so glad to see you have a good time and that we surpassed your expectations. We hope to see you again the next time you are in the area needing a place to rest your head. Until then Stay well and Safe Travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris Sitton-Front Desk Lead on 2024/3/2
Thank you John for submitting your feedback. We are so glad to know we hit the mark on the head for you and your most recent visit and we do hope to see you again the future. Safe Travels to you and Stay well.

10/10 Excellent

SACHIN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience is good
Stayed 3 nights in Feb 2024
Response from Chris Sitton-Front Desk Lead on 2024/2/16
Thank you for taking the time to submit your feedback we value and appreciate you and all of our guest here at the Best Western Plus Yosemite Way Station. We hope to see you again in the near future.

8/10 Good

MARIA EUGENIA

Stayed 1 night in Dec 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2024/1/9
Thank you for taking the time to submit your feedback on your stay with us. We value you and your thoughts as they show us our shortcomings and we know where we need to make improvements as well as allow us to showcase the positive our guest receive so we know what we are doing right. We hope that you will consider staying with us again the next time you are in the area needing a place to rest your head. Until then we ask you to travel safe and Stay well.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room & excellent service.
Room was great and the service staff were very helpful.
Stayed 2 nights in Dec 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/12/31
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable and service was very good.
Stayed 1 night in Dec 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/12/30
Thank you for submitting your feedback we value you and welcome your feedback as it helps us know our down falls as well as allows us to know where we hit the mark. We are glad to see you were Comfortable and that the service you encountered was very good. We hope that the next time you are in the area looking for a place to rest your head for the evening you will consider staying with us again.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean and I was surprised with the breakfast very good. I Definitely would stay there again.
Stayed 1 night in Dec 2023
Response from Jennifer on 2023/12/28
Good Afternoon, We are glad you enjoyed your stay and we look forward to your return.Thank you,

10/10 Excellent

Julie

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Chris Sitton Front Desk Lead Best Western Plus YWS on 2023/12/26
Thank you for taking the time to submit your feedback on your most recent stay. We strive to give the best Customer Service available and its reviews such as your to allow us to know our strong points and shortcomings where we need to make improvements. We value you and truly hope to see you again in the near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/11/30
Hello and Thank you for staying with us at the Best Western Plus Yosemite Way Station. We are pleased to see you enjoyed your stay and we hope to see you again in the near future. Until then Safe travels to you.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winter blankets could have been on the bed already so we wouldnt have to ask
Stayed 2 nights in Nov 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/11/30
Thank you for choosing to stay with us here at the Best Western Plus Yosemite Way Station. We value you and appreciate you and your feedback. Sorry that your issue about the blankets were not premeditated on our end. But we hope you will still consider us the next time you are in the area. Until then Safe travels.

10/10 Excellent

E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/11/30
Thank you for choosing to stay with us here at the Best Western Plus Yosemite Way Station. We value you and appreciate you and your feed back. Glad to see we hit the mark for your most recent visit and hope that we will see you again in the future. Until then Safe travels.

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandie was the one to check my husband a self into the hotel. She was personable, very helpful, great sense of humor.
Stayed 2 nights in Nov 2023
Response from Chris. on 2023/11/29
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandi was amazing! She gave us great recommendations on where to dine. As soon as my sister and I walked she greeted us and asked what brought us in today. Very amazing and would definitely come back. Thank you Brandi!
Response from Chris. on 2023/11/29
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Lorena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandie was amazing, as soon as we got there to check in she greeted us with a smile and gave us really good recommendations on places to eat at. Would stay here again.
Stayed 1 night in Nov 2023
Response from Chris. on 2023/11/29
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great! Except when you get out, burrr. The breakfast in the morning is good, I would recommend getting there early because it gets busy fast. The rooms are perfect size and parking is so convenient. The people in the office are so nice and helpful. Every time I'm in Mariposa I stay here. It's a great hotel
Stayed 1 night in Nov 2023
Response from Chris. on 2023/11/29
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Andres

Stayed 2 nights in Oct 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/11/23
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chris Sitton~Front Desk Lead on 2023/11/12
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

DENNIS, Santa Cruz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was spacious but mattress was very old, lower at the head and worn out..very uncomfortable. Stains on desk. Hotel is very old and needs some updating. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from Kaitlyn. on 2023/11/1
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our welcome and check in was friendly and accommodating to our specific needs. Room was clean and beds provided a wonderful nights sleep. Staff went beyond to accommodate. Breakfast was full of choices .
Stayed 1 night in Oct 2023
Response from Kaitlyn. on 2023/11/1
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Arun

Stayed 3 nights in Oct 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/11/17
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Paul

Well positioned in town with all amenities you would expect from Best Western
Stayed 2 nights in Oct 2023
Response from Chris Sitton Front Desk Lead Best Western Plus on 2023/10/26
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

stig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok but door lock seems undsfe
Stayed 1 night in Oct 2023
Response from JENNIFER on 2023/10/24
We apologize that you felt this way, as we do make our guests safety a priority. I hope your next stay exceeds your expectations.Thank you, Jennifer

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and lots of nice little touches
Stayed 1 night in Oct 2023
Response from Chris. on 2023/10/24
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

8/10 Good

Jue

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Chris. on 2023/10/23
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

zalieka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great base for Yosemite National Park. Great staff.
Stayed 3 nights in Oct 2023
Response from Chris- Front Desk Lead on 2023/10/21
Hello and good morning! We are so glad to see you enjoyed your most recant stay with us and hope to see you again the next time you are in the area needing a place to rest your head. Until then safe travels.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very, very comfortable!
Stayed 1 night in Oct 2023
Response from Kaitlyn. on 2023/10/19
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything about this property was very nice EXCEPT their was no elevator available and it was 3 story. Everyone not on the ground floor must carry their bags up 2 or 3 fights of stairs. At $200 a night… I want an elevator. But like I said everything else was exceptional!!
Stayed 1 night in Oct 2023
Response from Kaitlyn. on 2023/10/16
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We are considered a historical building in our town, and this is why we are opted out of the elevator requirement through Best Western. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Young Joon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CHRIS on 2023/10/2
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton- Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and tidy Parking easy Breakfast fantastic, lots of choices, hot and cold Walking distance to shops and dining
Stayed 1 night in Sep 2023
Response from Chris. on 2023/10/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Sitton Front Desk Lead Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Getaway
Our room was quite clean. The woman at the front desk was very helpful and pleasant. And the location was excellent.
Stayed 1 night in Sep 2023
Response from Chris Sitton Front Office Lead Agent on 2023/9/24
Hello we are so glad to see you have an enjoyable stay during your visit to our property. We look forward to serving you again the next time you are in the area needing a place to rest you head.

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highway is a little noisy but the comfort and cleanliness really make up for it. Thank you for the ear plugs!
Stayed 1 night in Sep 2023
Response from Kaitlyn. on 2023/9/18
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office ManagerBest Western Plus Yosemite Way Station Motel

8/10 Good

Ronna

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly
Stayed 2 nights in Sep 2023
Response from Chris Sitton Front Office Lead Agent on 2023/9/24
Hello we are so glad to see you have an enjoyable stay during your visit to our property. We look forward to serving you again the next time you are in the area needing a place to rest you head.

8/10 Good

Greg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent except for strange noises in the bathroom. Somehow associated with the plumbing. Very random and sometimes resulted in a small amount of water on the floor
Stayed 2 nights in Sep 2023
Response from Kaitlyn on 2023/9/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Kaitlyn Thomas Front Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Lavinia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn on 2023/9/9
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.SincerelyKaitlyn ThomasFront Office ManagerBest Western Plus Yosemite Way Station Motel

10/10 Excellent

Verified traveler

Nice
Stayed 1 night in Aug 2023
Response from Kaitlyn. on 2023/9/1
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Gilbert

Stayed 2 nights in Aug 2023
Response from Kaitlyn. on 2023/9/1
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Chris Sitton Lead Front Desk Attendant on 2023/8/29
Hello and Thank you for taking the time to submit your review We are glad to see you had a good time. We are hopeful that you will consider staying with us again the next time you are in the area needing a place to rest your head.

2/10 Terrible

Melissa

Traveled with family and small children
Disliked: Amenities
I understand we were in a small county town near the mountains but you can NOT advertise you have Wi-Fi and then not have it. I visited the area and stayed here Saturday - Monday with the intention of being able to work Monday morning from the hotel and had no Wi-Fi. I had to leave early. Location/Area was also not convenient and did not have hardly any food options. Would not recommend this hotel or area to anyone.
Stayed 2 nights in Aug 2023
Response from Kaitlyn. on 2023/8/8
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have WIFI to offer, but unfortunately it has been out this last week. We understand this is a huge inconvenience. Although we tried to offer different suggestions as far as where free WIFI is located in town. As well as discounts for the inconvenience. We are working with the technicians to get this taken care of as soon as possible.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. Stayed on second floor in back. Easy parking. Room bigger than average. Bed and pillows very soft. Felt safe. Staff friendly and helpful. Complimentary breakfast offered more than typical and spacious dining area. Provided water bottle refilling stations with cold water. Grocery store and restaurants nearby. Nice drive into Yosemite.
Stayed 2 nights in Aug 2023
Response from Kaitlyn. on 2023/8/8
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Kaitlyn. on 2023/8/1
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kaitlyn ThomasFront Office Manager Best Western Plus Yosemite Way Station Motel

8/10 Good

ELISA

Stayed 2 nights in Jul 2023
Response from Chris Sitton Lead Front Desk Attendant on 2023/8/19
Thank you for Choosing us for your lodging needs and for leaving your review. When our guest let us know what they liked or disliked about their stay it gives us the chance to improve out shortcomings and helps to ensure all guest get the absolute best possible customer service experience. We hope to see you again the next time you are in the area until then Stay safe and safe travels to you.