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"While our stay didn’t start off smoothly, it ended on a high note because of Mario, the Hotel Duty Manager at Fiesta Americana. Due to an issue with water on the floor, we had to switch rooms multiple times, which was understandably frustrating. However, Mario stepped in and completely changed the tone of our experience. He was attentive, calm, professional, and genuinely empathetic. He listened, took ownership, and made sure the situation was handled with care and urgency. What could have been a negative experience was transformed into a positive one because of his leadership and commitment to guest satisfaction. Mario made us feel valued, heard, and appreciated—and most importantly, confident that Fiesta Americana stands behind its guests. Because of Mario, we would absolutely return and recommend this resort. Service like his is what truly sets a property apart. Thank you, Mario, for turning things around and making our stay memorable for all the right reasons. "

"2nd time here and had a great time."

"Great hotel. Rooftop makes it. Staff are all friendly and helpful. Victor at the front door was very warming and attentive."

"Everything was perfect Best service and attentive staff"

"Loved our stay "

"This is such an amazing stay the food variation is amazing and the activities they have going on all throughout the day makes it that much more special. There won’t be a day you’ll be bored but maybe you’ll just be sore from moving so much 😂the room was also so clean and pretty there’s nothing you won’t enjoy here. The staff too! They’re so kind and full of energy!"

"The property was peaceful , well thought out"

"Food was great, lots of variety. Pools were clean, rooms were nice too and staff was excellent! Would definitely go back and recommend to others!"

"Great clean room, food was great, staff were great. "