「Poor Customer Service
My husband booked a room around 6 PM for what he believed was the same night. When he arrived at the hotel, he realized the reservation had accidentally been made for a date one month ahead instead of that night. The hotel informed him they had no availability for the same night, which is understandable.
However, what was disappointing was that they refused to refund the reservation. The booking had been made less than two hours earlier, and the reservation was still...
「Poor Customer Service
My husband booked a room around 6 PM for what he believed was the same night. When he arrived at the hotel, he realized the reservation had accidentally been made for a date one month ahead instead of that night. The hotel informed him they had no availability for the same night, which is understandable.
However, what was disappointing was that they refused to refund the reservation. The booking had been made less than two hours earlier, and the reservation was still...
Jose