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Reviews of Mercure Mandalay Hill Resort

4.5 out of 5
Mercure Mandalay Hill Resort
No.9, Kwin 416B 10th Street, 10th Street, Mandalay

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 189 reviews" "
Rating 8 - Good. 64 out of 189 reviews" "
Rating 6 - Okay. 17 out of 189 reviews" "
Rating 4 - Poor. 4 out of 189 reviews" "
Rating 2 - Terrible. 2 out of 189 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favourite hotels
One of the nicest hotels we have stayed in. Wonderful staff, restaurant, swimming pool and room. Concierge was very helpful assisting us with flight changes to return to Australia.
Stayed 1 night in Mar 2020
Response from Yin Wai Wai Lwin on 2020/3/29
Dear Allan, Mingalarbar, greetings from Mandalay, We are very delighted to read your positive comment on our property. We really appreciate your comment regarding our customer service. It is great to hear that you had a nice stay with us. Thank you once again for your review and we hope you and your family stay healthy in this very peculiar time. Sincerely, Yin Wai Wai Lwin Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2020
Response from Yin Wai Wai Lwin on 2020/2/28
Dear Guest, Mingalarbar, greetings from Mandalay! Thank you very much for your positive review regarding your stayed with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Kind Regards, Yin Wai Wai Lwin Guest Experience Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City oasis.
Lovely hotel to escape the hustle and bustle of Mandalay.
Stayed 2 nights in Feb 2020
Response from Yin Wai Wai Lwin on 2020/2/26
Dear Guest, Mingalarbar, greetings from Mandalay! We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort again in the future. Sincerely, Yin Wai Wai Lwin , Guest Experience Manager

10/10 Excellent

MEIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel's facilities, breakfast, staff, service - excellent The breakfast is rich and tasty, but the lunch box they gave us instead of breakfast was very poor. the room - nice and convenient.
Stayed 2 nights in Jan 2020
Response from Yi Yi on 2020/2/23
Dear Guest, Mingalabar from Mandalay. Thank you for stayed with us. We are delight that you have given us a chance to show our hospitality and services. Please accept our apology for the lunch box which did not meet your satisfaction. Thank you once again for all of your comments. Kind regards, Yi Yi Win Duty Manager

6/10 Okay

graeme

Liked: Staff & service
Stayed 3 nights in Feb 2020
Response from Chotsittisak on 2020/2/21
Dear Guest, Mingalabar from Mandalay. Thank you for stayed with us. We are delight that you have given us a chance to show our hospitality and services. We hope your stayed with us at this time is memorable one. Thank you once again for sharing your stayed experience with us and other travelers. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dated. Few outlets. Small, simple bathroom. AC didn't work well.
Stayed 2 nights in Feb 2020
Response from Chotsittisak on 2020/2/13
Dear Guest, Mingalabar from Mandalay, Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the service. Meanwhile, we sincerely regret if any facilities and the service provided did not meet your fully expectations. Thank you for your comments about room and the bathroom as well as the air-conditioning, the Improvement on this matter will be part of our renovation plan. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the people and the grounds are amazing. Love the pool and the room too. Had a massage and it was likewise fantastic.
Stayed 1 night in Feb 2020
Response from Chotsittisak on 2020/2/13
Dear Guest, Greetings from Mandalay. We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us and other travelers, we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort again in the future. Sincerely, Chotsittisak Chitsanupongthorn Rooms Division Manager

6/10 Okay

Carole

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
Disappointed in the condition of the property. Very “tired “ & outdated. Definitely is not a luxury hotel Would not stay there again
Stayed 1 night in Jan 2020
Response from Chotsittisak on 2020/2/3
Dear Guest, Mingalabar from Mandalay, Thank you for taking the time to share your candid review with us. Your feedback will make an impact on our overall quality and performance of the hotel, since we strive daily for improvement in the quality of facilities and the services, we give to our valuable guests. We are indeed apologized for our hotel's property and condition overall that not meet your fully expectation. The improvement on this matter will be a part of our mid – term renovation. Thank you for being our guest and sharing your experiences with other travelers. We hope you will give us a chance to welcome you back to our hotel again in the future. Kind Regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Chotsittisak on 2020/1/31
Dear Guest, Mingalabar from Mandalay. Thank you very much for your review your stay at our hotel. We look forward to welcome you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Doreen, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
at the foot of Mandalay Hill, my room has a beautiful view of the hill. Friendly and helpful staff. Good food at both western and Chinese restaurants.
Stayed 4 nights in Jan 2020
Response from Yin Wai Wai Lwin on 2020/1/26
Dear Guest, Thank you for your stayed with us and we appreciate your feedback. Kind Regards, Yin Wai Wai Lwin Guest Experience Manager

10/10 Excellent

Gurleen, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the most beautiful spa I have ever been to. Also the prices are amazing. I had a wash and blow dry booked. The staff is very friendly and the property is beautiful.
Stayed 2 nights in Dec 2019
Response from Chotsittisak on 2020/1/9
Dear Guest, Mingalabar from Mandalay. Thank you for your positive feedback with very good rating for us. We are delighted that you have given us the chance to show our hospitality and the quality of service. We hope to be servicing you again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

TIENMENG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Chotsittisak on 2020/1/9
Dear Guest, Mingalabar from Mandalay. Thank you for your positive feedback with perfect rating for us. We are delighted that you have given us the chance to show our hospitality and the quality of service. Hope your stay with us at this time is memorable one. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and the breakfast buffet was good
Stayed 2 nights in Jan 2020
Response from Chotsittisak on 2020/1/5
Dear Guest, Mingalabar, greetings from Mandalay. We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us and other travelers, we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort again in the future. Sincerely, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019
Response from Chotsittisak on 2020/1/4
Dear Guest, Mingalabar from Mandalay. Thank you for your posting your feedback with four points rating for us. We are delighted that you have given us the chance to show our hospitality and the high quality of service. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the fact that the room was extremely cold at check in. Otherwise, we had a pleasant stay and enjoyed the new year eve’s party at this hotel.
Stayed 3 nights in Dec 2019
Response from Chotsittisak on 2020/1/4
Dear Guest, Mingalabar from Mandalay, Thank you very much for sharing your review of your recent stay with us and other travelers. We are delighted that you have given us the chance to show our hospitality and the nature friendly service. We are happy to hear you like our hotell. Meanwhile, we would like to express our sincerely apologise that our aircon facilities provided did not meet your fully expectations. Improvement on this matter is already included with our mid-term renovation plan. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back to our property again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Chotsittisak on 2019/12/30
Dear Guest, Mingalabar from Mandalay. Thank you for your positive feedback with five points rating for us. Our management and staff are delighted that you have given us the chance to show our hospitality and the nature friendly service. We hope you have very enjoyable stay with us, and look forward to be servicing you again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My spa experience was good, but ALL of the restaurants are overpriced and my calamari was absolutely the worst I have ever had in my life.
Stayed 3 nights in Dec 2019
Response from Chotsittisak on 2019/12/28
Dear Guest, Mingalabar from Mandalay, Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the nature friendly service. We appreciate your valuable feedback as it helps us identify the area where we can improve the guest experience. Sincerely regret about our restaurant price that did not meet your fully expectation, we will notify to concerned department for their consideration and improvement for future guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back to our hotel again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very satisfactory and would stay again. Thank you
Stayed 2 nights in Dec 2019
Response from Chotsittisak on 2019/12/24
Dear Guest, Mingalabar from Mandalay. Thank you for your stay with us and for sharing your experience with other travelers. We are happy to be received your positive comment with five points rating. At Mercure Mandalay Hill Resort, we do take pride in catering to our guests’ needs the best way we can. It is our highest goal to provide our guests magnifique and memorable moments. Thank you once again for given us the chance to show our hospitality and nature friendly service. We looking forward to welcome you back to our hotel again in the future. With kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for part of our honeymoon in Myanmar
The hotel is very beautiful compare to the hotels around. Is clean and the staff is polite and has lot of attention for the guest. The morning buffet is amazing, great and variety of food. It is close to Mandalay hill and other few pagodas. The only little critic is the swimming pool, which is gorgeous, but is placed right behind the hotel and the shadow from it makes it a bit cold. Impossible to stay for long in it. The restaurants in the hotel are good but a little overpriced for what it cost to eat outside instead. Overall I defently raccomand the hotel and I would come back in future.We had a great stay for par of our honeymoon in Myanmar. Thank you to all the staff for the sweet treat.
Stayed 5 nights in Dec 2019
Response from Chotsittisak on 2019/12/24
Dear Guest, Mingalabar from Mandalay. Thank you for your stay with us and for sharing your experience with other travelers. We are happy to be received your positive comment with 10 points rating. At Mercure Mandalay Hill Resort, we do take pride in catering to our guests’ needs the best way we can. It is our highest goal to provide our guests magnifique and memorable moments. Thank you once again for given us the chance to show our hospitality and nature friendly service. We looking forward to welcome you back to our hotel again in the future. With kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Chotsittisak on 2019/12/4
Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback with perfect rating. We are delighted that you have given us the chance to show our hospitality and the nature friendly service. It is our highest goal to provide our guests magnifique and memorable moments. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

JUAN IGNACIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Chotsittisak on 2019/11/30
Dear Guest, Mingalabar from Mandalay. Thank you for taking the time to share your review with us and other travelers. We appreciate your valuable feedback with perfect rating. Our Management and all staff would like to express our sincerely thank you for your choosing our hotel for your stay in Mandalay at this time. We look forward to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Chotsittisak on 2019/11/25
Dear Guest, Mingalabar from Mandalay. Thank you for choosing our hotel for your stay in Mandalay at this time. We are happy that you have given us a chance to show our hospitality and services. We appreciate your valuable feedback with five points rating. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

6/10 Okay

Xiaohai

Stayed 2 nights in Nov 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent as slays
Stayed 1 night in Nov 2019
Response from Chotsittisak on 2019/11/8
Dear Guest, Mingalabar from Mandalay. Thank you for stayed with us. We are delight that you have given us a chance to show our hospitality and nature friendly services. We appreciate your valuable feedback with perfect rating. We will definitely share your feedback with our team. Thank you once again for sharing your stayed experience with us and other travelers. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful hotel highly recommend
Stayed 2 nights in Oct 2019
Response from Chotsittisak on 2019/11/4
Dear Guest, Mingalabar from Mandalay. Thank you for your positive feedback and perfect rating. We are delighted that you have given us the chance to show our hospitality and the high quality of service. Very happy to hear you like our hotel. It is our highest goal to provide our guests magnifique and memorable moments. Thank you once again for being our guest and for recommend us to other travelers. we hope to welcome you back to our hotel again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Maggie, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to nearly 40 countries and I must say this is the best hotel I've stayed in so far. Before getting into the hotel there was already security checking underneath the vehicle for safety. We spent three nights there and tried every amenity that the hotel had, and nothing was a disappointment! The spa was excellent. The buffet restaurant was also good. I need to especially thank the front office manager - Yin Wai Wai Lwin. She was extremely professional and attentive. My uncle had a severe allergy and she took care of him by contacting a doctor and arranged transportation. She also checked back with him at the end of our stay to make sure he felt better. If I need to say something bad about this hotel, I would say there was something wrong about their AC. It seemed like there was something wrong with their thermostat. My family and I had the AC on at 30 celcius and the rooms felt like refrigerators. The gym could also be a little better by updating their types of equipment to add a squat rack and bicycle. Other than that, this hotel definitely deserves its five star rating!
Stayed 3 nights in Oct 2019
Response from Chotsittisak on 2019/10/14
Dear Guest, Mingalabar from Mandalay, Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the nature friendly service by our team. Very much appreciate your valuable feedback as it helps us identify the area where we can improve the guest experience. Sincerely apologized for any services provided did not meet your fully expectation, we will notify to concerned department for their consideration and improvement. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Chotsittisak on 2019/10/4
Dear Guest, Mingalabar from Mandalay. Thank you for choosing our hotel for your stay in Mandalay. We are delighted that you have given us the chance to show our hospitality and the service. Very much appreciate your positive comments with perfect rating. We look forward to welcoming you back to our hotel again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Old decoration & wifi is slow. Warm touch to welcome guests on the notice board however i think this is against privacy compliance law by listing guests details publicly. Staff service superb and location is close to Kuthodaw Pagoda and Mandalay Hill. Will be good to have renovated rooms. Their design look unchanged for past 20 years
Stayed 1 night in May 2019
Response from Chotsittisak on 2019/5/4
Dear Guest, Mingalabar from Mandalay, Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the service. However, we are very much regret that we did not meet your fully expectations regarding our room and decoration design. Improvement on this matter will be part of our mid-term renovation plan. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back to our property again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

2/10 Terrible

Enrique Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Chotsittisak on 2019/4/30
Dear Guest, Mingalabar from Mandalay. Thank you for giving us a feedback. We apologize if any facilities or services provided not having met your expectations. Should you have anything to highlight or suggestion, please do not hesitate to contact us direct. Your feedback will help us to improve our quality of service and we will share your comments with our team members according. Thank you once again for choosing our hotel for your stay in Mandalay. We wish you have a pleasant trips back home and we look forward to welcome you back to our hotel again. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Prash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing less the 5 Stars
Nothing less that 5 Star. Service was impeccable! The room was nice and the spa was extremely beautiful. Was staying in the executive room, but unfortunately was not able to spend much time in the lounge, however that little time that I spent there was serene .
Stayed 1 night in Apr 2019
Response from Chotsittisak on 2019/4/9
Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are delighted that you have given us the chance to show our hospitality and the high quality of service. It is our highest goal to provide our guests magnifique and memorable moments! Thank you once again for your stay with us, we hope to welcoming you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved EVERYTHING about this property!! The hotel is beautiful,staff pleasant,spa wonderful restaurant and bar food was delicious.Highly recommend!!!
Stayed 2 nights in Mar 2019
Response from Chotsittisak on 2019/3/12
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are ensure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you once again for choosing our hotel for your stay in Mandalay at this time. We look forward to welcome you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the spa is like heaven
Stayed 1 night in Mar 2019
Response from Chotsittisak on 2019/3/6
Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are delighted that you have given us the chance to show our hospitality and the high quality of service. It is our highest goal to provide our guests manifique and memorable moments! Thank you once again for your stay with us, we hope to welcoming you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Chotsittisak on 2019/2/25
Dear Guest, Mingalabar from Mandalay. Thank you for giving us a perfect rating and we look forward to welcome you back to our hotel again in the near future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from Chotsittisak on 2019/4/6
Dear Guest, Mingalabar from Mandalay. Thank you for giving a four scores rating for us. We hope your stayed with us at this time is every enjoyable. We are very sorry if any services or facilities provided did not meet your expectation. We look forward to welcome you back to our hotel again. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, couldn’t be more helpful with information about what to see, how to get around etc
Stayed 2 nights in Feb 2019
Response from Chotsittisak on 2019/2/12
Dear Guest, Mingalabar from Mandalay. Thank you for your kind comments about our excellent staff and services. We look forward to welcoming you back to the hotel in the near future. Thank you and kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2019
Response from Chotsittisak on 2019/4/6
Dear Guest, Mingalabar from Mandalay. Thank you for giving a four scores rating for us. We hope your stayed with us at this time is every enjoyable. We are very sorry if any services or facilities provided did not meet your expectation. We look forward to welcome you back to our hotel again. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location at the foot of Mandalay Hill. We had a corner deluxe room which is more spacious and had a lovely view of the temples on the hill. The Mercure is an older hotel but it is clean and tidy and the bar and restaurant were wonderful. We really enjoyed our stay and the concierge was very helpful making reservations for us. A charming place to stay.
Stayed 3 nights in Feb 2019
Response from Chotsittisak on 2019/2/12
Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are delighted that you have given us the chance to show our hospitality and the high quality of service. It is wonderful to read how much you enjoyed your stay. It is our highest goal to provide our guests manifique and memorable moments! We hope to welcome you back again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic infrastructure, great breakfast, adorable service and exceptional spa treatment
Stayed 2 nights in Jan 2019
Response from Chotsittisak on 2019/1/30
Dear Guest, Mingalabar from Mandalay. Thank you very much for your positive review our hotel. We are happy that you like our provided facilities and the services. At Mercure Mandalay Hill Resort, we do take pride in catering to our guests' needs the best way we can. Thank you once again for being our guest, we look forward to welcoming you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Big hotel located a bit far from shops and restaurants, with great swiming pool but small and tired rooms. Lobby and restaurant are well mantained, though. Breakfast buffet was rally good.
Stayed 2 nights in Dec 2018
Response from Chotsittisak on 2019/1/15
Dear Guest, Mingalabar from Mandalay. Thank you for your review. We are glad to hear that overall your experience was positive. We are very sorry to hear that our room did not meet expectations. Thank you once again for being our guest and we look forward to welcoming you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful looking facility. Nothing around so necessary to travel to see anything Taxis and tuk-Tuks not by the hotel so they must call to get service. Results in higher prices. We had to make deals with transportation on our own. Concierge gave us misinformation Said a taxi same price as a tuk tuk which is not true. We made arrangements on our own but this should have been done by the hotel. Spa service unprofessional. I have this service regularly elsewhere but the spa here is terrible as to hair/manicure/pedicure. I do not think they are trained. The facility is absolutely beautiful. Hotel stores are very high priced. Concierge was awfu until we complained. Thereafter very helful
Stayed 2 nights in Dec 2018
Response from Chotsittisak on 2019/1/2
Dear Guest, Mingalabar from Mandalay. Thank you very much for your review our hotel. We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay with us at this time did not meet your expectations. All your comments are essential to educating our staff about their service. We will ensure your feedback will be shared to all concerned sections. I will personally supervise that all your comments are addressed that everything will be improved for future service. Thank you once again for being our guest, we look forward to welcoming you back to our resort again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

8/10 Good

Roland

Liked: Staff & service
Stayed 4 nights in Dec 2018
Response from Chotsittisak on 2019/1/4
Dear Guest, Greetings from Mercure Mandalay Hill Resort. With reference to your posting the comments, so far we did not see any comments wordings appeared on your posted. We will be very much appreciated if you could put on the post with fully details. Thank you and kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

6/10 Okay

cheng

Liked: Cleanliness, staff & service, room comfort
I was expecting a very good breakfast buffet spread from the earlier comments feedback but was disappointed when I was there my last visit on the 9th Dec. The breakfast buffet spread was not much variety and not many. Their Burmese Mohinga noodle soup was nice. The 2 days stay I took this and their fried noodles . The cake at dessert section spread also not many variety. Overall I was quite disappopinted with the breakfast buffet ...
Stayed 2 nights in Dec 2018
Response from Chotsittisak on 2018/12/19
Dear Guest, Mingalabar from Mandalay. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very happy to hear you like our traditional Burmese Mohinga noodle Soup. Meanwhile we are very sorry to hear our Breakfast Buffet did not meet your expectations, The Management Team appreciates your feedback, as we take all guest response seriously in an effort to improve our service delivery. Our guests mean everything to us and we apologize for any inconvenience that may cause during your stay at this time. Thank you once again for sharing your experiences with us. We hope to welcome you back to our resort again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Christy, Washington DC

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely welcoming and they helped us plan our whole stay with activities and transportation! They served us a delicious green pepper and pineapple drink. I loved the the rooms they are very unique and don't feel like a large hotel chain which I greatly appreciated having traveled a lot. Wifi was a little slow but tolerable. Location is perfect right outside the hustle and bustle of the city but close to many great sites!!!
Stayed 1 night in Dec 2018
Response from Chotsittisak on 2018/12/12
Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are happy that you have given us the chance to show our hospitality and the high quality of service. It is wonderful to read how much you enjoyed your stay with us. It is our highest goal to provide our guests manifique and memorable moments. Meanwhile we would like to express our sincerely apologies for the slow wifi service, improvement on this matter will be part of our mid-term upgrading plan. Thank you for being our guest at this time, we hope to welcome you back to our hotel again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Alex, Toronto, Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is just perfect, especially SPA and restaurant. Room is a little bit small and outdated.
Stayed 1 night in Nov 2018
Response from Chotsittisak on 2018/11/30
Dear Guest, Mingalabar from Mandalay. Thank you for giving us such constructive and insightful feedback. Your feedback will help us to improve our quality of room, and we will share your comments with our management and apologize for not having met your expectations. Please do not hesitate to contact us directly if you will travelling to Mandalay again. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Jenny, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staff and breakfast.. comfortable quiet rooms!
Stayed 1 night in Nov 2018
Response from Chotsittisak on 2018/11/28
Dear Guest, Mingalabar from Mandalay. Thank you for your review your stay at our hotel. We are very happy to hear our room made your stay comfortable. We are ensure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you again as a guest in our hotel. Kind regards Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Fantastic service, good location, really nice hotel. Recommended
Stayed 3 nights in Nov 2018
Response from Chotsittisak on 2018/11/7
Dear Guest, Mingalabar from Mandalay. Thank you for your positive feedback and recommend our hotel to other travellers. We look forward to welcome you back to our hotel again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Chotsittisak on 2018/10/24
Dear Guest, Thank you for your kind review your stay at our hotel. We look forward to welcome you back to our resort again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed in
Great band in the bar and wonderful culture show one evening. Prices in the restaurants were reasonable I would say best hotel in Mandalay
Stayed 2 nights in Oct 2018
Response from Chotsittisak on 2018/10/24
Dear Guest, Mingalabar from Mandalay. Thank you very much for sharing your review your stay at our hotel. We are very much appreciated your positive comments. We look forward to be servicing you again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

10/10 Excellent

Karen, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the pool and hotel grounds. The staff was extremely considerate. We left things both in our hotel safe and independent taxi, and the hotel tracked us down and made sure we got them back.
Stayed 2 nights in Sep 2018
Response from Chotsittisak on 2018/10/12
Dear Mrs. d'Aboville, Mingalabar from Mandalay. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to Mandalay again , please do not hesitate to contact us. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel is outdated. Electrical outlet locations not adequate. Light switches difficult to figure out and the room was dark.
Stayed 1 night in Sep 2018
Response from Chotsittisak Chitsanupongthorn on 2018/9/26
Dear Guest, Mingalabar from Mandalay. Thank you very much for taking the time to post your observations on the occasion of your recent stay at our hotel. We regret that your stay did not meet your expectations, also very well noted regarding your comment about our hotel and electrical facilities. At Mercure Mandalay Hill Resort, we strive to provide a superior service experience for every customer, the improvement on this matter will be part of our future renovation plan. We are sincerely apologized for any inconvenience cause during your stay at this time. Thank you once again for sharing your experiences. We hope to welcome you back again soon. With kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager