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"We had an absolutely unforgettable stay - truly a WOW experience from start to finish. What stood out most was the incredible level of hospitality. Every single interaction felt genuine, warm, and thoughtful. The team went above and beyond to make our family feel comfortable, relaxed, and genuinely cared for - especially traveling with young kids, which isn’t always easy. A very special thank you to Hanif, Adit, Dedi, Tahlia, Hardi Putra, and Agus - you all made such a lasting impression on us. Your attentiveness, kindness, and attention to detail did not go unnoticed. Whether it was remembering our preferences, helping with the kids, or simply greeting us with a smile every day, you elevated our entire experience. The service here isn’t just good - it’s exceptional. It feels personal, heartfelt, and consistent across the board. This is what true hospitality looks like. We leave with amazing memories and will absolutely be back. Highly, highly recommend!"

"OUR CLIFF TOWER OCEAN VIEW ROOM WAS SPECTACULAR. Staff very friendly, nice breakfasts, and the pools are fantastic. "

"Grt breakfast "

"Room was clean… lacked seating around the pool and the pool staff were very slow "

"Breakfast was ok. Rooms were dated but clean. "

"Very clean and modern hotel. Staff very friendly. A little far away from Seminyak than we would have liked but not too far in the grab. Lovely pool but not much shade options. Breakfast is ok. They serve filter coffee but expensive charge for lattes or cappuccinos which I was shocked at for the standard of hotel. Some I’ve stayed in have that as part of the breakfast service. No signs or menus to say it was chargeable either. "

"Breakfast was amazing"

"We’ve stayed at several hotels in Nusa Dua, and this property has the best beach promenade by far: long, well-maintained, and with comfortable loungers that feel inviting. There are also excellent facilities for families with kids. The main downside is that the rooms and buildings are really old. If you are particular about not staying in an older hotel, this may not be for you. For the Palace Club Lounge: there was construction near the private pool, so we didn’t use it much. The dedicated beach area for club guests is a nice touch. However, the high tea and cocktail food was disappointing (I only had the nuts). Wine selection is local, while spirits are standard. Service in the lounge was good. The main buffet breakfast can get hectic, so the quieter club breakfast may suit some guests. The lobby museum area is impressive, but staff were unhelpful. On March 31 at 3:00pm, we went for the scheduled ketupat-making (2–4pm) but were told it was cancelled due to “banana leaves not being good.” This should not be listed if it cannot run. At the same time (March 31, 3:00pm, Bale Banjar), when we asked to use the PlayStation, staff said she didn’t know how to operate it. When we asked for help, she said the person was out for lunch and would only return at 5:00pm (a two-hour lunch break at 3pm, which felt unreasonable). Finally, on April 1 at 9:30pm at the open lobby bar, it was very difficult to get a waiter’s attention."

"Wouldn’t choose anything different next time"