Exterior

Reviews of Residence Inn by Marriott Philadelphia Great Valley/Malvern

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 203 reviews" "
Rating 8 - Good. 38 out of 203 reviews" "
Rating 6 - Okay. 14 out of 203 reviews" "
Rating 4 - Poor. 6 out of 203 reviews" "
Rating 2 - Terrible. 7 out of 203 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
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Stayed 1 night in May 2024
Response from RI Management Team on 2024/5/13
Dear William,Thank you for choosing to stay at our property. We hope to have the opportunity to welcome you back soon!

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have a better breakfast, not a fan of watery scrambled eggs.
Stayed 6 nights in Apr 2024
Response from RI Management team on 2024/4/16
Dear Steve,Thank you for your feedback regarding our breakfast offerings. We take your comments seriously and will look to improve upon our offerings.

10/10 Excellent

Benjamin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was clean without any problems during the stay. The breakfast choices were ok but lacked meat options (e.g., one day was only turkey sausage and the other morning had no breakfast meat). The other concern was that all of the trash cans in the dining area were overflowing with trash. However, the staff were always pleasant and responsive to concerns.
Stayed 2 nights in Apr 2024
Response from RI Management team on 2024/4/16
Dear Benjamin,Thank you for choosing to stay at our property and for your feedback. We have a rotational breakfast calendar and are always looking for ways to improve our offerings and quality. We look forward to the opportunity to welcome you back!

10/10 Excellent

Ioannis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RI Management team on 2024/4/9
Dear Loannis,Thank you for staying at our property. We are thrilled to hear you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Anupama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RI Management Team on 2024/4/4
Dear Anupama,Thank you for choosing to stay at our property. We hope you enjoyed your stay. If there is any additional feedback from your stay, please let us know! We look forward to the opportunity to welcome you back soon!

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Lovely spacious room. Great area.
Stayed 1 night in Mar 2024
Response from RI Management team on 2024/3/25
Dear Jacquelyn,Thank you for staying at our property. We were thrilled to hear that you thought our staff was friendly and enjoyed the size of the rooms as well as the neighborhood. We look forward to the opportunity to welcome you back!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023
Response from RI Management team on 2024/2/4
Dear James,Thank you for providing feedback regarding your recent stay. We are thrilled to hear you had a great experience. We look forward to the opportunity to welcome you back.

10/10 Excellent

Han

Stayed 3 nights in Jan 2024
Response from RI Management team on 2024/2/2
Dear Han,Thank you for your feedback! We look forward to the opportunity to welcome you back in the future!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RI Management team on 2024/2/2
Dear Mary,Thank you very much for feedback and for staying at our property. Hope to see you back soon.

10/10 Excellent

Wallace

Stayed 2 nights in Dec 2023
Response from RI Management Team on 2024/2/2
Dear Wallace,Thank you very much for choosing to stay at our property! We look forward to welcoming you back soon!

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I would definitely recommend this hotel large room, comfortable and clean I was just not impressed with the breakfast
Stayed 2 nights in Dec 2023
Response from RI Management Team on 2023/12/5
Dear JoAnn,Thank you for choosing to stay at our property! We are happy to hear that you enjoyed the spacious room. We will work on our breakfast offerings and hope to welcome you back in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. I will definitely stay here whenever I am back in the area. Everything is way above average.
Stayed 3 nights in Nov 2023
Response from RI Management Team on 2023/11/21
Dear Joseph,Thank you so much for sharing your recent experience at our hotel. We are thrilled to hear you had a great stay and look forward to welcoming you back soon.

8/10 Good

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice swimming pool, big breakfast!
Stayed 1 night in Sep 2023
Response from RI Management Team on 2023/12/5
Dear Amber,Thank you for providing feedback regarding your stay. We look forward to welcoming you back in the future.

4/10 Poor

VALORIE

Traveled with partner
Disliked: Cleanliness, staff & service
The room was not clean. The shower and towels had hair on them. There was a big and crib (not requested) in the room.
Stayed 2 nights in Nov 2023
Response from RI Management Team on 2023/11/21
Dear Valorie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. Your satisfaction is of the utmost importance to us, and we regret that we fell short of your expectations.We take cleanliness very seriously, and it's disheartening to hear that your room did not meet our usual standards. Rest assured, we have already shared your comments with our housekeeping team to ensure that such oversights are promptly addressed and rectified.Regarding the unexpected crib in your room, we apologize for any confusion. We understand the importance of meeting our guests' specific requests, and we regret any inconvenience this may have caused. We will be reviewing our reservation processes to prevent such occurrences in the future.Thank you again for bringing these matters to our attention. We appreciate your understanding and the opportunity to make things right.Sincerely,

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing and the hotel was very clean, safe and parking was easy. There was a restaurant and a Dunkin in the same parking area which was very convenient. Loved the room layout, lots of storage space and a fully equipped kitchen. Things I did not like were the amount of yelling kids running through the halls for hours at a time. This is not the hotel staff’s responsibility but just a warning to future guests, this hotel seems to be a prime location for families with sports tournaments in the area which apparently leads to a bunch of unruly kids running around in the evenings. Only other issue was a very uncomfortable mattress. Breakfast was satisfactory and there was a lovely outdoor area with a gas fireplace. I would stay here again solely based on the lovely staff and the spacious, affordable rooms.
Response from RI Management Team on 2023/11/13
Dear Heather,Thank you for providing feedback during your recent stay. We are thrilled to hear you found our staff exceptional, the hotel clean and safe, and the amenities convenient. I'll make sure to pass on your compliments about the room layout and kitchen to our team. I do apologize for the disturbance caused by the noise from kids in the halls and the discomfort from the mattress. Your feedback about the potential noise during sports tournaments is valuable, and we'll explore ways to address this for future guests. We're glad to know you'd consider staying with us again, and we'd love the opportunity to welcome you back on your next visit.

10/10 Excellent

Tiffany, Somers Point

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great! Room was great!
Stayed 1 night in Oct 2023
Response from RI Management Team on 2023/10/23
Dear Tiffany,Thank you for your feedback regarding your stay. We are thrilled to hear you had a great check in and room was great. We look forward to welcoming you back!

8/10 Good

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and loved having a full kitchen.
Stayed 1 night in Oct 2023
Response from RI Management Team on 2023/10/23
Dear Melissa,We are thrilled to hear that you enjoyed your room and the accessibility of having a full kitchen. We hope to see you soon!

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023
Response from RI Management Team on 2023/11/13
Dear Joanne,Thank you for taking the time to provide feedback. We are glad to hear that you enjoyed your stay!

8/10 Good

Francis

Liked: Property conditions & facilities
Disliked: Cleanliness
Found bugs in sink & bed looked like it had been slept in before our arrival!
Stayed 4 nights in Sep 2023
Response from RI Management Team on 2023/10/23
Dear Francis,Thank you for taking the time to provide feedback regarding your recent stay. We take your comments very seriously and are investigating these concerns to ensure these do not happen in the future. We hope you will give us another opportunity in the future.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from RI Management Team on 2023/11/13
Dear John,Thank you for your review. We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Kerry

Traveled with group, Business traveler
Liked: Property conditions & facilities
Close to field and restaurants.
Stayed 8 nights in Aug 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Brianna

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The staff is phenomenal and extremely accommodating. The pool is great, and so is the gym. It has a peloton! The breakfast was sufficient. We had trouble with our first room (ants) and the staff allowed us to change rooms. The second room had a shower that did not drain ant all. Overall the rooms needed a good wipe down and deep cleaning, in my opinion. There were fingerprints on a lot of surfaces, and dusty areas throughout each of the rooms. I don’t want to eat on a table that has remnants of food from previous guests, but maybe that’s just me! I wiped surfaces myself. The sofa beds are extremely uncomfortable but that’s my fault for not booking a room with two queen beds. The King bed was comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Liked: Amenities
Very nice and clean, quiet.
Stayed 2 nights in Aug 2023

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly staff
Stayed 1 night in Aug 2023

2/10 Terrible

Sharon

Traveled with family
Liked: Cleanliness, room comfort
The stay was overpriced for the dog for one night. We didn’t know until we got there and already paid for stay. 300.00 for one night is unacceptable
Stayed 1 night in Aug 2023

10/10 Excellent

Mallika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent and very professional staff
My stay was great. This hotel is extremely clean and beautiful. The woman who checked us in (the lady with very short hair) was excellent. She was not at the desk when we arrived because she was helping someone else but as soon as she came back check-in was great. She deserves a promotion because she provided excellent hospitality. We were in room 218 and we had no water in the shower but I never called the front desk to ask since we were running late to our next destination and had no time to wait for it to be fixed. Maybe we just didnt know how to turn the water on since it was an accessible room. Breakfast was great and had plenty of options and the lady who checked us out was very nice as well. The pool was very cold and we could not get in but maybe is because we went there at 10pm or so. Overall the hotel cleanliness and the staff made our stay great and I would be back if I am around the area. Stay here , I am sure if you have a problem the staff will gladly help you with it. We just were in a rush and didn't ask .
Stayed 1 night in Aug 2023

10/10 Excellent

Louis M

Stayed 2 nights in Jul 2023

10/10 Excellent

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jul 2023

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 30 days. Would stay again. Responsive, friendly, capable front desk. Good reliable breakfast, though limited. Housekeeping inconsistent. Facility clean, modern, well-equipped for this level of hotel. Convenient location, parking, access, layout. No dining in hotel, but many options within 20 minutes.
Stayed 1 night in Jun 2023

6/10 Okay

Lois

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
There was not a single comfortable place to sit in the room!!!!!!! Couch was so soft I could barely get out of it!!!!!! Bed was just passable. The bathroom was excellent! With a bad back the living room is intolerable!!!!!
Stayed 9 nights in Apr 2023

8/10 Good

Khalilah

Stayed 1 night in Apr 2023

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2023

10/10 Excellent

Ruth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. Original room was not available and they substituted a great second option. wonderful breakfast. kid friendly.
Stayed 2 nights in Apr 2023

10/10 Excellent

Candace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-around wonderful stay! Clean, comfortable, friendly staff. Felt out of the way, yet close to area conveniences. Bed was super-comfortable!
Stayed 2 nights in Feb 2023

8/10 Good

Taylor

Business traveler
Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2023

10/10 Excellent

Nataliya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, updated, comfortable suit. The bed was very comfortable. The hotel is located within a walking distance to a couple of restaurants and the office I was visiting. I enjoyed my stay.

6/10 Okay

Kameron

Stayed 1 night in Oct 2022

2/10 Terrible

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor staff and service.
Stayed 2 nights in Oct 2022

10/10 Excellent

Maria

Stayed 1 night in Oct 2022

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators were not working, and we were on the 3rd floor. The room was nice however, drawers broken, toilet paper holder snapped off, wallpaper peeling up, and looked like only half the room was vacuumed. The pool was great, and the breakfast options were outstanding.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, well designed space
Really well designed rooms with plenty of outlets, a nice small kitchen (which I actually cooked in), and even a cute shelf in the entryway for keys. The first room was very noisy due to the air conditioning units on the roof of the adjoining building. Wyatt at the front desk graciously and cheerfully moved me to a room on the west side which was awesome. The new room needed some work (the deadbolt was broken) but was overall excellent.
Stayed 6 nights in Jul 2022

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Douglas

Stayed 2 nights in Jun 2022

10/10 Excellent

DAVID, New York

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop on road trip
The check in was fast and easy and the room was clean and comfortable. We enjoyed the breakfast.
Stayed 1 night in Apr 2022