The facilities are nice - the hotel is modern, clean and quiet. However we found the staff rude, whenever you spoke to them they barely looked or interacted with you and made me feel as if I was interrupting them and they did me a favour by serving me. We had a ‘free bottle of cabs’ benefit and I sent them two messages before saying I was pregnant and could it be swapped for a non alcoholic drink. When I arrived they not only didn’t acknowledge it, they didn’t ever mention the benefit in the first place and when I asked they made a whole scene involving three people about swapping it for something non alcoholic, making me feel very awkward as if I was asking for god knows what. Surely in today’s day and age you should offer a non alcoholic version, as not everyone drinks (pregnant or not!). When it came to using the voucher there was another scene involving two people this time to ‘validate’ this was valid!
Breakfast was fine but we did find the ‘hot’ food lacking - limited selection and items were lukewarm. Cheeses left out were sweating. The rooftop pool is lovely, it’s a shame they don’t open until 10am so you can’t actually enjoy morning sunshine. We wouldn’t go back mainly because of how unfriendly we found the staff.